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All Journal Jurnal Kepariwisataan Journal of Hospitality Accommodation Management Journal of Tourism, Culinary, and Entrepreneurship (JTCE)
Putra, Dewa Gede
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 1 
THE IMPACT OF TOURISM ON THE ENVIRONTMENT Putra, Dewa Gede
JURNAL KEPARIWISATAAN Vol 13 No 2 (2014): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Kepariwisataan Bali saat ini menghadapi masalah lingkungan hidup yang sangat berat dan rumit akibat perkembangan pariwisata yang sangat pesat di pulau ini. Pembanguna11 sarana akomodasi seperti hotel, vila dan yang sejenisnya tumbuh seperti tanpa bisa dikendalika11 Lagi. Hal ini tidak terlepas dari mudahnya pemberian ijin dan lemahnya penegakan hukum oleh pemerintah terhadap pelanggar-pelanggar lingkungan 1ersebu1. Dan lebih pa rah lagi pembangunan sarana akomodasi tersebut tidak mempedulika11 dampak lingkungan yang naminya akan ditimvulkan. Kenyataan ini berakibat pada terjadinya perubahanflora dan fauna hingga pencemaran serta menurunnya kualitas sumber daya a/am dan kualitas lingkungan.
WISATA TAMAN SEBAGAI SALAH SATU OBJEK WISATA ALTERNATIF DI KABUPATEN GIANYAR Putra, Dewa Gede
JURNAL KEPARIWISATAAN Vol 11 No 02 (2012): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Kunjungan pariwisata dalam jumlah yang banyak (mass tourism) dapat berdampak negatif terhadap lingkungan. Adanya diversifikasi objek wisata dalam rangka mengurangi dampak negatif dari pariwisata tersebut perlu dipikirkan pada masa berikutnya. Pengembangan pariwisata minat khusus merupakan salah satu wisata alternatif yang diharapkan dapat mengurangi dampak negatif pariwisata karena wisatawan yang berkunjung adalah pilihan dengan pengetahuan dan pengalaman yang memadai, sehingga mereka tidak akan melakukan hal-hal yang dapat merusak lingkungan. Salah satu wisata alternatif yang sedang berkembang di Kabupaten Gianyar dewasa ini adalah wisata taman. Wisata ini menyajikan konsep alam dengan fauna atau satwa liarnya yang cukup menarik. Dalam pengembangan obyek wisata taman ini secara tidak langsung jugo ada misi konservasinya.
Penanganan Keluhan Tamu Terhadap Pelayanan Front Office pada OTA di Hotel AKB Damayanti, Kadek Venny; Putra, Dewa Gede; Arthini, Ni Nyoman Suci
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1284

Abstract

Complaints are expressions of guest dissatisfaction with the standard of service and facilities of a hotel that are conveyed verbally or in writing. Therefore, it is necessary to handle complaints properly to provide solutions to guest complaints, Later on, it can restore guest confidence and provide satisfaction and loyalty to guests. This study aims to determine how to handle guest complaints about front office services at OTA at HOTEL AKB. The data was obtained using documentation and interview with Front Office Manager to find out  information regarding the criteria for handling guest complaints and the responses that should be given referring to guest complaints in Front Office services.The analysis technique used in this research is descriptive qualitative by first describing the existing problems then describing the suitability of the response to handling guest complaints by the hotel so that conclusions can be drawn. The results of this study indicates that the handling of guest complaints on OTA at HOTEL AKB still does not meet applicable standards. This can be proven by the conclusions obtained, namely from seven guest complaints regarding front office services, only three complaints have received a response from the hotel, but two points in the standard handling of guest complaints have not been done. Meanwhile, four other guest complaints have not received a response from the hotel, this means that six important points in the standard for handling guest complaints have not been carried out due to high workload during high or peak occupancy and this also happens because the time to respond to guest complaints is longer than expected. Handling guest complaints at OTA is not implemented due to a lack of regular training
Culture-based tourism development strategy in Tegalinggah Hamlet, Bedulu Village, Blahbatuh, Gianyar Wulan, Anak Agung Istri Ratna Sari; Seniartha, I Wayan; Darmaputra, Putu Gede Eka; Putra, Dewa Gede; Launingtia, I Gusti Ayu Niken
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.4991

Abstract

This study focuses on developing a culture-based tourism strategy for Tegalinggah Hamlet, Bali, to address challenges while leveraging local opportunities. A SWOT analysis reveals strengths such as archaeological heritage and man-made attractions, combined with accessible locations, and opportunities in the realms of spiritual tourism and the European market. However, drawbacks include management deficiencies, a lack of digital information, and ineffective promotional efforts. Additionally, threats arise from competing attractions, insufficient support, market fluctuations, and poor management practices. To counter these issues, the study proposes a multifaceted solution incorporating innovative digital marketing, strategic external partnerships, a robust online presence, effective management practices, and product differentiation. These initiatives aim to foster sustainable tourism, enhance local economies, and maintain environmental integrity in a competitive landscape. By implementing these strategies, Tegalinggah Hamlet can cultivate a distinctive tourism identity that not only attracts visitors but also supports the community and preserves cultural heritage for future generations. The findings contribute to a comprehensive approach to tourism development, balancing economic growth with cultural preservation in Bali.
Kualitas Pelayanan Service Express Agent di The ACC Resort Nusa Dua, Bali Yanti, Ni Luh Putu Dewi Trisna; Rastitiati, Ni Kade Juli; Putra, Dewa Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1771

Abstract

This study aimed to find out the quality of Service Express Agent services at The ACC Resort, Nusa Dua, Bali. Data collection was conducted through direct interviews with the Service Express Manager, internal users, and external users at the resort. A qualitative descriptive data analysis was employed referring to the dimensions of service quality: tangibles (physical evidence), reliability, responsivenes, assurance and emphaty. The findings indicate that the overall sevice quality of the Service Express Agent is very good, particularly in the dimensions of tangibles, responsiveness, assurance and emphaty. However, there is a need for improvement in the reliability dimension, especially in addressing service delay during peak seasons or high-demand periods. To enhance service quality, ACC management should implement regular training and mentoring programs for staff.
MENINGKATKAN PELAYANAN BELL AMBASADOR ( STUDI KASUS DI HOTEL X DI NUSA DUA Grace, Gabriela; Darmaputra, Putu Gede Eka; Putra, Dewa Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1773

Abstract

This research aims to analyze the improvement of handling guests' luggage upon arrival at Hotel X in Nusa Dua. The study employs a descriptive qualitative method and reveals that out of 16 criteria in the hotel's Standard Operating Procedure (SOP), only 10 criteria have been implemented according to standards. In comparison, the remaining 6 criteria are not yet fully compliant. To address these shortcomings, key indicators are used as a reference: avoiding damage, preventing loss, ensuring items are not misplaced, and avoiding delays in delivery during the arrival phase. The improvements focus on strengthening security measures for luggage, proper placement, and better documentation. This data indicates that the implementation of improved procedures will enhance the quality of service at the hotel
Co-Authors Anak Agung Istri Ratna Sari Wulan Arthini, Ni Nyoman Suci Damayanti, Kadek Venny Grace, Gabriela I Gusti Ayu Niken Launingtia, I Gusti Ayu Niken Putu Gede Eka Darmaputra Rastitiati, Ni Kade Juli Seniartha, I Wayan Yanti, Ni Luh Putu Dewi Trisna