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All Journal JURNAL KEPARIWISATAAN Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Journal of Hospitality Accommodation Management Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO)
Anak Agung Istri Ratna Sari Wulan
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HUBUNGAN PEMERINTAH DENGAN PARA PEDAGANG PASAR SENI SUKAWATI, GIANYAR, BALI Istri Ratna Sari Wulan, Anak Agung
JURNAL KEPARIWISATAAN Vol 12 No 1 (2013): Kepariwisataan-Maret
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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Abstract

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HUBUNGAN PEMERINTAH DENGAN PARA PEDAGANG PASAR SENI SUKAWATI, GIANYAR, BALI Ratna Sari Wulan, Anak Agung Istri
JURNAL KEPARIWISATAAN Vol 12 No 1 (2013): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Abstract

Pemerintah dan masyarakatnya, kadang-kadang menemui kesulitan dalam menyamakan persepsi mengenai ekonomi dan budaya. Hal ini menunjukkan adanya hubungan yang kurang sejalan antar keduanya. Fokus kajian penelitian ini adalah Hubungan Pemerintah Kabupaten Gianyar dengan Para Pedagang Pasar Seni Sukawati. Perumusan masalah dalam penelitian ini adalah ( 1) Bagaimana bentuk hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati, (2) Bagaimana fungsi Pemerintah Kabupaten Gianyar terhadap para pedagang Pasar Seni Sukawati, dan ( 3) Apa makna hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati. Penelitian ini menggunakan metode kualitatif dengan pengumpulan data melalui teknik observasi, wawancara dan studi kepustakaan. Dalam menganalisis data digunakan tiga teori, yakni teori hegemoni, teori praktik Bourdieu, dan teori motivasi. Ketiga teori ini secara eklektik digunakan untuk membedah permasalahan dalam penelitian ini.
HUBUNGAN PEMERINTAH DENGAN PARA PEDAGANG PASAR SENI SUKAWATI, GIANYAR, BALI Ratna Sari Wulan, Anak Agung Istri
JURNAL KEPARIWISATAAN Vol 12 No 1 (2013): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pemerintah dan masyarakatnya, kadang-kadang menemui kesulitan dalam menyamakan persepsi mengenai ekonomi dan budaya. Hal ini menunjukkan adanya hubungan yang kurang sejalan antar keduanya. Fokus kajian penelitian ini adalah Hubungan Pemerintah Kabupaten Gianyar dengan Para Pedagang Pasar Seni Sukawati. Perumusan masalah dalam penelitian ini adalah ( 1) Bagaimana bentuk hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati, (2) Bagaimana fungsi Pemerintah Kabupaten Gianyar terhadap para pedagang Pasar Seni Sukawati, dan ( 3) Apa makna hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati. Penelitian ini menggunakan metode kualitatif dengan pengumpulan data melalui teknik observasi, wawancara dan studi kepustakaan. Dalam menganalisis data digunakan tiga teori, yakni teori hegemoni, teori praktik Bourdieu, dan teori motivasi. Ketiga teori ini secara eklektik digunakan untuk membedah permasalahan dalam penelitian ini.
ANALISIS KEBUTUHAN PENGEMBANGAN PROGRAM PELATIHAN BAGI PEKERJA SEKTOR INFORMAL DI KAWASAN WISATA PANTAI PANDAWA DESA KUTUH, KECAMATAN KUTA SELATAN, KABUPATEN BADUNG Anak Agung Istri Ratna Sari Wulan; Ni Kade Juli Rastitiati; I Gusti Ayu Sucitadewi; Ni Made Suastini; Putu Diah Sastri Pitanatri
JURNAL BISNIS HOSPITALITI Vol 3 No 1 (2014): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v3i1.133

Abstract

Pantai Pandawa merupakan objek wisata baru di Bali. Pantai ini dibuka untuk umum pada Desember 2012. Faktor lokasi merupakan salah satu pertimbangan dasar dalam membuka daerah tersebut pada bulan Desember 2012. Obyek wisata ini sangat unik karena terletak di belakang bukit kawasan Nusa Dua. Metode penelitian yang digunakan adalah deskriptif kualitatif. Data yang diperoleh melalui observasi dan wawancara. Tujuan dari penelitian ini adalah untuk mengidentifikasi bidang pelatihan yang dibutuhkan oleh masyarakat Kutuh sebagai pekerja informal yang terletak di daerah sekitar pantai Pandawa. Penelitian ini juga bertujuan untuk mengetahui apa keterampilan yang sesuai diberikan kepada masyarakat Kutuh yang terlibat sebagai pekerja informal di pantai Pandawa. Berbagai macam pekerjaan dikembangkan setelah pantai Pandawa dibuka untuk umum dalam memenuhi berbagai kebutuhan wisatawan seperti sebagai pedagang makanan dan minuman, pedagang souvenir, tukang pijat, manajer payung pantai, pengelola kursi kano panjang, penjaga pantai dan petani rumput laut.
HUBUNGAN PEMERINTAH DENGAN PARA PEDAGANG PASAR SENI SUKAWATI, GIANYAR, BALI Anak Agung Istri Ratna Sari Wulan
JURNAL KEPARIWISATAAN Vol 12 No 1 (2013): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v12i1.232

Abstract

Pemerintah dan masyarakatnya, kadang-kadang menemui kesulitan dalam menyamakan persepsi mengenai ekonomi dan budaya. Hal ini menunjukkan adanya hubungan yang kurang sejalan antar keduanya. Fokus kajian penelitian ini adalah Hubungan Pemerintah Kabupaten Gianyar dengan Para Pedagang Pasar Seni Sukawati. Perumusan masalah dalam penelitian ini adalah ( 1) Bagaimana bentuk hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati, (2) Bagaimana fungsi Pemerintah Kabupaten Gianyar terhadap para pedagang Pasar Seni Sukawati, dan ( 3) Apa makna hubungan Pemerintah Kabupaten Gianyar dengan para pedagang Pasar Seni Sukawati. Penelitian ini menggunakan metode kualitatif dengan pengumpulan data melalui teknik observasi, wawancara dan studi kepustakaan. Dalam menganalisis data digunakan tiga teori, yakni teori hegemoni, teori praktik Bourdieu, dan teori motivasi. Ketiga teori ini secara eklektik digunakan untuk membedah permasalahan dalam penelitian ini.
Strategi Adiwana Hotels & Resorts Dalam Mempertahankan Eksistensinya Pada Masa Pandemi Covid-19 Dan Era New Normal Anak Agung Istri Ratna Sari Wulan
JURNAL BISNIS HOSPITALITI Vol 11 No 1 (2022): Jurnal Bisnis Hospitality
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v11i1.686

Abstract

The coronavirus outbreak began in China to spread to the rest of the world making the world tourism industry including Indonesia also sluggish. The mobilization of people is very limited because of the government regulations of each country that prohibit its residents from traveling out of the city. Limited travel activities cause the occupancy rate of rooms in accommodation facilities such as hotels, villas, homestays, quiet vacation homes and even many empty ones. The impact on the closure of hotels, villas and other types of accommodation and sold at low prices.The formulation of this research problem is what strategies Adiwana Hotels & Resorts implements in maintaining its existence during the Covid-19 pandemic and the new normal era and how Adiwana hotels & resorts strategy is implemented in maintaining its existence during the Covid-19 pandemic and the new normal era.This research method uses qualitative methods with data collection through observation techniques, interviews and questionnaire deployments. The theoretical studies used are hotel theory, villa theory, existence theory, strategy theory, Covid-19 pandemic theory and new normal era theory. The results of this study showed varying results.
Efektivitas Kerja Receptionist Dalam Menangani Tamu Check – In Pada Masa Pandemi Covid-19 Di Jumana Bali Ungasan Resort Anak Agung Istri Sri Anjasuari; Anak Agung Istri Ratna Sari Wulan; Dewa Gede Putra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.92 KB) | DOI: 10.52352/jham.v1i1.722

Abstract

This final project research takes place at Jumana Bali Ungasan Resort.The purpose of this research is to determine the effectiveness of receptionist work in handling guest check-in during the COVID-19 pandemic at Jumana Bali Ungasan Resort. The data collection and analysis are in the form of documentation and interviews. It was found that several things were not done, including the receptionist who had not arrived 5 minutes before the work shift started. From the results of the research that has been described, it is suggested the receptionist is expected to carry out routine training, such as conducting management training for supervisors and all staff related to grooming at work and implementation of health protocols during the pandemic.
Beban Kerja Front Desk Agent pada Masa New Normal di TRC Bali Netrina Putri Alfareda Palla; I Wayan Seniartha; Anak Agung Istri Ratna Sari Wulan
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.597 KB) | DOI: 10.52352/jham.v1i2.837

Abstract

This study is about the workload of Front Desk Agents during the new normal period at TRC Bali, to know how the workload of Front Desk Agents during the new normal period at TRC Bali. The data of this research were obtained through interview and observation techniques, with the data analysis used was quantitative descriptive technique. With the theory put forward by Moekijat regarding Work Load Analysis and Mangkunegara regarding Work Force Analysis. The results of the analysis show that the workload of front desk agents during the new normal period is high. The workload analysis of 8.98 was rounded up to 9 people, and the work force analysis of 9.14 and rounded up to 9 people. From these calculations, it can be seen that the number of front desk agents is 9 people, while in reality there are only 4 people. Suggestions from the authors related to this research are to calculate the workload clearly and well and add a workforce of 5 people so that the front desk agent does not have an overload of work so that they can provide maximum service.  
Prosedur Pelayanan Telepon Operator Kepada Tamu Selama Era New Normal Di Jumana Bali Ungasan Resort Anak Agung Istri Ratna Sari Wulan Wulan; Ni Kadek Citra; Dewa Gede Putra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.397 KB) | DOI: 10.52352/jham.v1i2.842

Abstract

The goal of this study is to understand how to apply the Telephone Operator's method to guests at Hotel J Bali. The data was gathered through observation and interview. The descriptive qualitative nature of the data analysis used in this study allows us to clearly explain, lay out, and compare the information we obtained from the study documentation with the appropriate Standard Operating Procedure (SOP), from which we can draw conclusions. The analysis's findings indicate that of the 18 types of services, 10 of them adhere to the Standard Operating Procedure (SOP), while the remaining 8 do not. Suggestions for telephone operators to always come 15 minutes before work, all of them use hand gloves and faceshields when working, always ask guests to fill out complete forms, always re-check the registration form, always check room readiness, always help contact buggy and always return to tidying tables and chairs after the check-in process is complete.
Efektivitas Pelayanan Amenities Tamu oleh Section At Your Service pada Era Pandemi COVID-19 di Hotel The Westin Resort & Spa Ubud Bali Anak Agung Istri Ratna Sari Wulan; I Kadek Arista Priana Ayusman; Ni Nyoman Suci Arthini
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.950

Abstract

The COVID-19 pandemic has made the government to make standard health protocols for tourism (CHSE) companies, one of which is a company engaged in accommodation. This study aims to determine the effectiveness of guest amenities services by section at your service in the era of the COVID-19 pandemic.This study uses two instruments, namely interview guidelines and an observation checklist. This study also uses two types of data analysis techniques, namely qualitative data analysis techniques and narrative analysis techniques. The subject of this study was employees at your service (AYS). During the research, it was found that several things were not suitable to be done according to the standards of amenities service at The Westin Resort & Spa Ubud Bali, including not updating the room occupancy rate and information in the system; have not checked the special guest request; not stand by to receive calls from guests who will be checking out; have not prepared amenities and welcome cards for VIP guests, special requests, and target promoters; not entering GXP cases and requests from guests; have not courtesy call and follow up to GXP if the guest reports problem.
Co-Authors Anak Agung Istri Sri Anjasuari Andika, Kadek Dwi Weda Andika, Kadek Dwi Weda Andika Arsani, Putu Satya Dewi Dewa Gede Putra Dewa Gede Putra I Gede Suarsana Fradiana I Gusti Ayu Niken Launingtia, I Gusti Ayu Niken I Gusti Ayu Sucitadewi I Kadek Arista Priana Ayusman I Wayan Seniartha I Wayan Seniartha I Wayan Sunarsa, I Wayan Jaya, Komang Antara Juli Rastitiati, Ni Kade Netrina Putri Alfareda Palla Ni Kadek Citra Ni Kadek Eky Samita Ni Made Suastini Ni Nyoman Suci Arthini NI NYOMAN SUCI ARTHINI . Pitanatri, Made Uttari Putra, Dewa Gede Putu Gede Eka Darmaputra Sastri Pitanatri, Putu Diah Sekarti, Ni Ketut Seniartha, I Wayan Suwardiana, I Wayan Gilang Yasa, I Kadek Adi Dharma