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All Journal Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Journal of Innovative and Creativity
Seniartha, I Wayan
Sekolah Tinggi Pariwisata Nusa Dua Bali
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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KUALIFIKASI BUTLER DI BULGARI HOTELS & RESORTS BALI I Wayan Seniartha
JURNAL BISNIS HOSPITALITI Vol 3 No 1 (2014): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v3i1.138

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kualifikasi Butler secara spesifik di Bulgari Hotels & Resorts Bali. Melalui penelitian ini akan diketahui kurangnya pengetahuan Butler akan standar pelayanan dasar, tidak adanya kualifikasi butler secara spesifik, kurangnya penguasaan bahasa asing yang dimiliki oleh Butler dan tidak sesuainya pelayanan yang diterima dengan yang diharapan oleh tamu. Konsep dan teori yang digunakan sebagai acuan pada umumnya beberapa kualifikasi dasar dalam seleksi pegawai, yaitu Keahlian, Pengalaman, Umur, Jenis kelamin, Pendidikan, Keadaan fisik, Tampang, Bakat, Tempramen, Karakter. Untuk memperoleh data, diterapkan teknik Observasi dengan pengamatan langsung terhadap kegiatan operasional fleksi Guest Service, Wawancara teknik pengumpulan data dengan mengadakan tanya jawab langsung kepada pihak-pihak terkait. Hasil penelitian ini menunjukkan bahwa secara umum masih ada beberapa kompetensi yang harus ditingkatkan oleh seorang Butler diantaranya: Butler mampu menjelaskan fasilitas dan layanan, menjual produk hotel, Butler harus memiliki pengetahuan produk yang baik dalam menjelaskan produk pelayanan makanan dan minuman.
Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

Abstract

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.
Strategi Promosi Melalui Media Sosial Instagram Di Langgeng Florist Bali Wardani, Ni Made Rima Sri Darma; Sunarsa, I Wayan; Seniartha, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1493

Abstract

Langgeng Florist Bali is one of the flower businesses in the Jimbaran area which was established in 2013 and has experienced very fast development. This development is supported by promotional strategies carried out on Instagram social media to introduce the products or services they have. The aim of this research is to determine the promotional strategy for Langgeng Florist Bali which is carried out through Instagram social media. Data collection techniques were carried out using interview and documentation methods. The data obtained was then analyzed using the SWOT analysis technique by combining internal and external factors. The research results show that the Instagram social media strategy implemented is as follows: (1) participating in events or exhibitions and posting these moments via Instagram stories. (2) working with influencers or popular accounts to collaborate to create interesting content about flowers, (3) creating interesting and creative visual content by utilizing Instagram features such as reels, guides, or shopping (4) carrying out product and service diversification strategies services such as wedding decorations, (5) identifying market segments and determining the market segments that best suit Langgeng Florist Bali's products and services.
Culture-based tourism development strategy in Tegalinggah Hamlet, Bedulu Village, Blahbatuh, Gianyar Wulan, Anak Agung Istri Ratna Sari; Seniartha, I Wayan; Darmaputra, Putu Gede Eka; Putra, Dewa Gede; Launingtia, I Gusti Ayu Niken
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.4991

Abstract

This study focuses on developing a culture-based tourism strategy for Tegalinggah Hamlet, Bali, to address challenges while leveraging local opportunities. A SWOT analysis reveals strengths such as archaeological heritage and man-made attractions, combined with accessible locations, and opportunities in the realms of spiritual tourism and the European market. However, drawbacks include management deficiencies, a lack of digital information, and ineffective promotional efforts. Additionally, threats arise from competing attractions, insufficient support, market fluctuations, and poor management practices. To counter these issues, the study proposes a multifaceted solution incorporating innovative digital marketing, strategic external partnerships, a robust online presence, effective management practices, and product differentiation. These initiatives aim to foster sustainable tourism, enhance local economies, and maintain environmental integrity in a competitive landscape. By implementing these strategies, Tegalinggah Hamlet can cultivate a distinctive tourism identity that not only attracts visitors but also supports the community and preserves cultural heritage for future generations. The findings contribute to a comprehensive approach to tourism development, balancing economic growth with cultural preservation in Bali.
Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

Abstract

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically  
Implementasi Kebijakan Green Cleaning Pada Villa Di Kawasan Wisata Kabupaten Gianyar Bali Sunarsa, I Wayan; Seniartha, I Wayan; Sekarti, Ni Ketut; Darmaputra, Putu Gede Eka
Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Vol. 4 No. 1 (2025): JANUARI-JUNI
Publisher : Badan Penerbitan Fakultas Pertanian Universitas Ratu Samban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jemakbd.v4i1.1290

Abstract

This is a new author guidelines and article template of JIP (Jurnal Ilmiah Pariwisata ). Article should be This research aims to determine the implementation of green cleaning policies in villas in the tourist area of ​​Gianyar district Bali. This research is qualitative research with a case study approach. The number of samples is 15 villas in the tourist area of ​​Gianyar district. Data collection methods were carried out by interviews, observation and documentation. The informant is the executive housekeeper as head of the Housekeeping department. The research results show that of the 10 aspects of green cleaning that have been determined, 75.7% have been carried out and articulated well by villa entrepreneurs in the tourist area of ​​Gianyar district.
Understanding Flight Attendant Motivation Through Maslow's Hierarchy Theory Sunarsa, I Wayan; Seniartha, I Wayan; Sekarti, Ni Ketut; Iswarini, Ni Ketut; Darmaputra, Putu Gede Eka
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2036

Abstract

This study aims to understand the work motivation of flight attendants at Hotel X through the application of Maslow's Hierarchy of Needs Theory. Maslow's theory offers an effective framework for identifying and analyzing the various levels of needs that influence employee motivation, particularly in the context of housekeeping work. The methodology used was a qualitative approach with in-depth interviews with flight attendant employees. The results showed that the flight attendants' basic needs, such as salary and security, were generally met, although there were aspects that needed improvement, such as the maintenance of work equipment. Good social relationships and recognition of employee contributions significantly increased their sense of self-worth and motivation. Employees also showed high career aspirations and a desire for further development. Recommendations for Hotel X include improving the efficiency of work equipment replacement, strengthening safety and health, conducting team-building activities, implementing a reward program, providing career training, and regularly evaluating programs to improve employee motivation and well-being.
WHOSE PARADISE? CUSTOMARY FORESTS, TOURISM, AND POWER IN BALI Darmawijaya, I Gede; Seniartha, I Wayan; Sunarsa, I wayan; Eka Darmaputra, Putu Gede; Todi Astawan, I Kadek
JURNAL KEPARIWISATAAN Vol 24 No 2 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i2.1958

Abstract

This paper critically examines the contested relationship between customary forest management, sustainable tourism development, and inclusive leadership in Bali, Indonesia. Through a comparative case study approach, it analyzes the divergent outcomes of community-based conservation efforts. The first case focuses on the Tamblingan Lake region, where four villages (Catur Desa) strive to gain legal recognition of their customary forest (Merta Jati) against government-backed commercial interests. The second case, Tenganan Pegringsingan Village, provides a contrasting example of a successful, long-established customary forest management system integrated with cultural tourism, albeit with emerging challenges. This research uses a comparative case study approach to understand how inclusive leadership, traditional forest management, and sustainable tourism interact. The study combines qualitative data gathered from semi-structured interviews with villagers and social media content analysis. The findings emphasize that inclusive leadership is critical in resolving conflicts between local ecological knowledge, economic pressures from development, and policies imposed from above. The paper contributes to discussions on inclusive leadership, community-based natural resource management, and sustainable tourism. It also offers policy recommendations to create fairer and more environmentally responsible tourism development in culturally sensitive settings. It specifically addresses the need for legal frameworks recognizing customary rights and promoting genuine community participation in decision-making.
Co-Authors Anak Agung Istri Ratna Sari Wulan Eka Darmaputra, Putu Gede Fraciska, Ni Putu Erica Putri I Gede Darmawijaya I Gusti Ayu Niken Launingtia, I Gusti Ayu Niken I Wayan Sunarsa, I Wayan Iswarini, Ni Ketut Pitanatri, Made Uttari Putra, Dewa Gede Putu Gede Eka Darmaputra Sekarti, Ni Ketut Todi Astawan, I Kadek Wardani, Ni Made Rima Sri Darma Wiguna, I Nyoman Candra