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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Innovative: Journal Of Social Science Research Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Innovative and Creativity Journal of Tourism and Hospitality Analysis

I Wayan Seniartha

Politeknik Pariwisata Bali

Author-ID : 3340601

Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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KUALIFIKASI BUTLER DI BULGARI HOTELS & RESORTS BALI I Wayan Seniartha
JURNAL BISNIS HOSPITALITI Vol 3 No 1 (2014): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v3i1.138

Tujuan dari penelitian ini adalah untuk mengetahui kualifikasi Butler secara spesifik di Bulgari Hotels & Resorts Bali. Melalui penelitian ini akan diketahui kurangnya pengetahuan Butler akan standar pelayanan dasar, tidak adanya kualifikasi butler secara spesifik, kurangnya penguasaan bahasa asing yang dimiliki oleh Butler dan tidak sesuainya pelayanan yang diterima dengan yang diharapan oleh tamu. Konsep dan teori yang digunakan sebagai acuan pada umumnya beberapa kualifikasi dasar dalam seleksi pegawai, yaitu Keahlian, Pengalaman, Umur, Jenis kelamin, Pendidikan, Keadaan fisik, Tampang, Bakat, Tempramen, Karakter. Untuk memperoleh data, diterapkan teknik Observasi dengan pengamatan langsung terhadap kegiatan operasional fleksi Guest Service, Wawancara teknik pengumpulan data dengan mengadakan tanya jawab langsung kepada pihak-pihak terkait. Hasil penelitian ini menunjukkan bahwa secara umum masih ada beberapa kompetensi yang harus ditingkatkan oleh seorang Butler diantaranya: Butler mampu menjelaskan fasilitas dan layanan, menjual produk hotel, Butler harus memiliki pengetahuan produk yang baik dalam menjelaskan produk pelayanan makanan dan minuman.

Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian Ni Komang Widiastari; I Wayan Seniartha; I Gusti Ayu Putu Wita Indrayani
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem. Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.

Beban Kerja Front Desk Agent pada Masa New Normal di TRC Bali Netrina Putri Alfareda Palla; I Wayan Seniartha; Anak Agung Istri Ratna Sari Wulan
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This study is about the workload of Front Desk Agents during the new normal period at TRC Bali, to know how the workload of Front Desk Agents during the new normal period at TRC Bali. The data of this research were obtained through interview and observation techniques, with the data analysis used was quantitative descriptive technique. With the theory put forward by Moekijat regarding Work Load Analysis and Mangkunegara regarding Work Force Analysis. The results of the analysis show that the workload of front desk agents during the new normal period is high. The workload analysis of 8.98 was rounded up to 9 people, and the work force analysis of 9.14 and rounded up to 9 people. From these calculations, it can be seen that the number of front desk agents is 9 people, while in reality there are only 4 people. Suggestions from the authors related to this research are to calculate the workload clearly and well and add a workforce of 5 people so that the front desk agent does not have an overload of work so that they can provide maximum service.

Pengelolaan Pelayanan Guest Service Attendant Pada Masa Pandemi Covid-19 Di Hotel The Ritz Carlton Pianti Yudira Dewi; I Wayan Seniartha
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.984

This study was conducted to find out how to manage Guest Service Attendant services during the covid-19 pandemic. This study uses data collection techniques by conducting interviews and documentation related to the research topic. The data analysis technique used is descriptive qualitative by describing the results of interviews from the Guest Service Supervisor at The Ritz Carlton Hotel Bali. Based on the results of the interview analysis, the management of the Guest Service Attendant at The Ritz Carlton Bali Hotel still needs to be improved. This can be seen from the 4 basic principles of management that there are only 2 points that are carried out maximally while the 2 points are less than optimal and need to be improved again. For this reason, it is expected that the Guest Service Supervisor can further improve teamwork in working so that all basic principles in management can be carried out to the maximum.

Persediaan Lena pada Masa Pandemi Covid-19 di Novotel Bali Nusa Dua & Residences Ni Kadek Eky Samita; Anak Agung Istri Ratna Sari Wulan; I Wayan Seniartha
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1129

The purpose of this study was to determine the supply of flax during the covid-19 pandemic at Novotel Bali Nusa Dua & Residences. The data of this study were obtained by interview and documentation techniques conducted online and the data analysis in this study was descriptive qualitative, namely by analyzing something related to the flax inventory in the Novotel Bali Nusa Dua & Residence Hotel with reference to the theory, namely, according to Rumekso (2001:165), The minimum stock of flax that must be owned by a hotel in its operations is 3 par stock, namely: 1 installed par, 1 dirty par, 1 ready- to-use par. Then compare and analyze with the theory to get a conclusion. The results of this study indicate that the flax supply during the Covid-19 pandemic owned by Novotel Bali Nusa Dua was mostly less with a percentage of 20% due to dirty, torn and broken.

Implementasi Prosedur Penyiapan Kamar Tamu Di Hotel Golden Tulip Jineng Resort Bali Luigi Viriya Kumara; I Wayan Seniartha; Ni Nyoman Suci Arthini
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1135

This study aims to determine the implementation of the application of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel. This research is carried out to find out things of a negative nature or shortcomings that need to be corrected. To obtain data, data collection techniques are applied in the form of observations and interviews. The analysis method used is descriptive qualitative, in this writing the data obtained such as: the results of observations regarding the implementation of the implementation of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel which refers to the established standard operating procedures. The results of this study show that the implementation of the implementation of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel is not satisfactory. Golden Tulip Jineng Resort Bali Hotel needs to improve several services by the Room Attendant to always follow the standard operating procedures set from the hotel. This aims to reduce the number of guest complaints.

Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.

Strategi Promosi Melalui Media Sosial Instagram Di Langgeng Florist Bali Wardani, Ni Made Rima Sri Darma; Sunarsa, I Wayan; Seniartha, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1493

Langgeng Florist Bali is one of the flower businesses in the Jimbaran area which was established in 2013 and has experienced very fast development. This development is supported by promotional strategies carried out on Instagram social media to introduce the products or services they have. The aim of this research is to determine the promotional strategy for Langgeng Florist Bali which is carried out through Instagram social media. Data collection techniques were carried out using interview and documentation methods. The data obtained was then analyzed using the SWOT analysis technique by combining internal and external factors. The research results show that the Instagram social media strategy implemented is as follows: (1) participating in events or exhibitions and posting these moments via Instagram stories. (2) working with influencers or popular accounts to collaborate to create interesting content about flowers, (3) creating interesting and creative visual content by utilizing Instagram features such as reels, guides, or shopping (4) carrying out product and service diversification strategies services such as wedding decorations, (5) identifying market segments and determining the market segments that best suit Langgeng Florist Bali's products and services.

Culture-based tourism development strategy in Tegalinggah Hamlet, Bedulu Village, Blahbatuh, Gianyar Wulan, Anak Agung Istri Ratna Sari; Seniartha, I Wayan; Darmaputra, Putu Gede Eka; Putra, Dewa Gede; Launingtia, I Gusti Ayu Niken
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.4991

This study focuses on developing a culture-based tourism strategy for Tegalinggah Hamlet, Bali, to address challenges while leveraging local opportunities. A SWOT analysis reveals strengths such as archaeological heritage and man-made attractions, combined with accessible locations, and opportunities in the realms of spiritual tourism and the European market. However, drawbacks include management deficiencies, a lack of digital information, and ineffective promotional efforts. Additionally, threats arise from competing attractions, insufficient support, market fluctuations, and poor management practices. To counter these issues, the study proposes a multifaceted solution incorporating innovative digital marketing, strategic external partnerships, a robust online presence, effective management practices, and product differentiation. These initiatives aim to foster sustainable tourism, enhance local economies, and maintain environmental integrity in a competitive landscape. By implementing these strategies, Tegalinggah Hamlet can cultivate a distinctive tourism identity that not only attracts visitors but also supports the community and preserves cultural heritage for future generations. The findings contribute to a comprehensive approach to tourism development, balancing economic growth with cultural preservation in Bali.

Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically

Co-Authors Anak Agung Istri Ratna Sari Wulan Diego Gilang Armada Eka Darmaputra, Putu Gede Fraciska, Ni Putu Erica Putri Giri , I Kadek Pradeyobi Ariana Surya I Gede Darmawijaya I Gusti Ayu Niken Launingtia I Gusti Ayu Putu Wita Indrayani I Made Sucipta Adnyana I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Luigi Viriya Kumara Netrina Putri Alfareda Palla Ni Kadek Eky Samita Ni Ketut Sekarti Ni Komang Widiastari NI NYOMAN SUCI ARTHINI . Pianti Yudira Dewi Pitanatri, Made Uttari Priliani, Ni Luh Dita Putra, Dewa Gede Putu Gede Eka Darmaputra Putu Gede Eka Darmaputra Todi Astawan, I Kadek Wardani, Ni Made Rima Sri Darma Wiguna, I Nyoman Candra Wulandari, Ni Luh Sri

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