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Sevtiyuni, Putri Eka
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Analisis Kepuasan Pengguna Aplikasi Netflix Mobile di Kota Palembang Menggunakan Metode End User Computing Satisfaction (EUCS) M, Nys Marliza Tiara; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.37833

Abstract

Netflix is a movie streaming media platform that has been used by millions of internet users around the world, including in Indonesia. However, based on user reviews on the Play Store, there are still many users who give poor ratings to the Netflix Mobile application, causing a decrease in rating from 4.3 to 3.8. The purpose of this study is to determine how satisfied users are with the Netflix Mobile application using the End User Computing Satisfaction (EUCS) method with five variables, namely Content, Accuracy, Format, Ease of Use and Timeliness, then the results of the study can later be used as a priority for improvement so that the rating goes up and can be an evaluation material for improving the Netflix Mobile application in the future. Likert scale measurements and questionnaires were used to obtain data for this study, the analysis results of this study show that the variable that has the lowest satisfaction with a value of 74.85% is the Accuracy variable. Therefore, the Netflix Mobile application needs to develop the accuracy of its application performance system in order to minimize errors and always present correct and accurate film information.
Analisis User Experience Pada Aplikasi Mobile Alfagift dengan Menggunakan Metode Heart Metrics Mulyadi, Mulyadi; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.4993

Abstract

Alfagift is a mobile-based application launched in 2015 by alfamart. Alfagift mobile application has 6 interesting features in the form of making it easier for users to get various benefits provided by the Alfagift application. The six features in question include Offer (Promo), Voucher, Catalogue, Messages, Store Locator, and Contact Us. As a loyal alfamart customer, you must have this application to get the benefits that have been provided. Plus, using the Alfagift application will get various other benefits. There are problems such as frequent failed transactions, no information about expiration dates , applications often experience technical problems such as bugs and not all people can use it because the interface is too complex. The purpose of the study is to analyse the user experience of Alfagift users in the form of 5 variables in Heart Metrics and suggest improvements for the Alfagift application in the future so that it becomes a better application. This study used 100 people in Palembang city, based on the answers from respondents, the results of 5 different variables were obtained in the form of Happiness getting a percentage of 73.13%, Engagement getting a percentage of 77.2%, Adoption getting a percentage of 76.8%, Retention getting a percentage of 72.93%, Task success getting a percentage of 76.26%, and overall getting a percentage of 75.26% so that it can be stated that the alfagift application is classified as good.
Penerapan Metode User Centered Design (UCD) Dalam Perancangan System Register BRI Document Management System Arnan, Sefian; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 4 (2024): Juli 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i4.5656

Abstract

This study aims to design a user interface for the Brimen document borrowing/returning registration application by implementing the user centered design (UCD) method at PT. Bank Rakyat Indonesia (Persero), Tbk. Especially the A.rivai Palembang Branch. This destop application design was created because the customer document borrowing/returning registration system in the Brimen division is currently still done manually using an A5 book, this is considered not very effective and efficient because miscommunication often occurs when documents have been borrowed without registering, in addition, searching for the location of customer documents and storing register data still involves Microsoft Excel so that this system is still less flexible when operated by ADK officers or Brimen employees. By optimizing the user interface design, namely the User Interface through an approach using the User Centered Design (UCD) method, it is hoped that the designed application can provide a better user experience and support operational efficiency in managing Brimen customer debtor data archives. There are several phases including understanding the use of the application, analyzing user needs in depth, creating responsive design solutions, and continuous evaluation and testing. By carrying out these phases, researchers can find and solve existing problems and create user interface (UI) designs that respond to user expectations and desires. This test involved 10 users using the System Usability Scale (SUS) questionnaire. The results showed that the Brimen Customer/Debtor Document Register Destop Application obtained an average score of 76.5 on the SUS survey. This value illustrates good user satisfaction and the application design meets user needs. Therefore, the design of this application can provide an optimal experience that better meets user needs.
DESIGNING INTERFACE OF MARKETPLACE BUILD ID MERCHANT ARCHITECT USING TASK-CENTERED SYSTEM DESIGN Ayu, Nabila Riska; Putra, Pacu; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka; Meiriza, Allsela
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 9 No. 4 (2023): September 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v9i4.2658

Abstract

Abstract: The advancement of information technology is progressively exerting significant impact across diverse aspects of life, including business. PT Semen Baturaja Tbk is developing a marketplace platform called Build Id to meet community's needs for high-quality construction materials and services, also aims to enhance company's product sales and brand recognition. A system with quality provides ease of use in order to achieve customer satisfaction. Build Id merchant for architects website requires user-friendly design recommendations to increase the user experience when it gets distributed to the market. To achieve this goal, Task-Centered System Design (TCSD) method is being used to focused the design process. TCSD is a method in Human Computer Interaction (HCI) used to identify task and user requirements. The method consists of 4 stages, namely, identification, user-centered requirements analysis, design through scenarios, and walkthrough evaluation. In this study, identification was carried out by conducting system observations and interviews with Build Id team at Digital Marketing Unit of PT Semen Baturaja Tbk and architect as the prospective system users. The interface design results were evaluated using System Usability Scale (SUS) and received final score of 69.615, indicating that the interface design made using TCSD method is feasible for users to use. Keywords: Interface; System Usability Scale; Task-Centered System Design Abstrak: Perkembangan teknologi informasi kian berpengaruh besar dalam berbagai bidang kehidupan, termasuk di dunia bisnis. PT Semen Baturaja Tbk mengembangkan suatu sistem dalam bentuk marketplace dengan nama Build Id, dengan tujuan untuk memenuhi kebutuhan bahan bangunan dan jasa konstruksi yang berkualitas bagi masyarakat, serta memperluas penjualan produk dan branding merk dari PT Semen Baturaja Tbk ini sendiri. Sistem yang berkualitas memberikan kemudahan dan kenyamanan dalam penggunaannya demi mewujudkan kepuasan pelanggan. Build Id merchant untuk arsitek memerlukan rekomendasi desain atau prototype user interface yang user friendly demi meningkatkan pengalaman pengguna ketika didistribusikan ke pasaran nantinya. Metode Task-Centered System Design (TCSD) digunakan untuk membantu proses perancangan lebih terarah. TCSD adalah metode dalam Human Computer Interaction (HCI) yang digunakan untuk mengidentifikasi kebutuhan task dan pengguna. Metode TCSD terdiri dari 4 tahap yaitu, identification, user-centered requirements analysis, design through scenario, dan walkthrough evaluation. Identifikasi dalam penelitian ini dilakukan dengan observasi dan wawancara bersama tim Build Id dan calon pengguna sistem yaitu arsitek. Hasil dari rancangan interface kemudian dievaluasi menggunakan System Usability Scale (SUS) dengan hasil skor akhir 69,615, menunjukkan rancangan interface yang dibuat dengan metode TCSD ini layak untuk digunakan pengguna. Kata kunci: Interface; System Usability Scale; Task-Centered System Design
Sosialisasi Social Media Security Awareness Pada Warga Desa Cempaka Kab. Oku Hardiyanti, Dinna Yunika; Putra, Pacu; Afrina, Mira; Seprina, Iin; Sevtiyuni, Putri Eka
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 8 No. 2 (2025): April 2025
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v8i2.3666

Abstract

Awareness of social media security is very important today, especially due to the increasing number of online security threats that can affect user privacy and data security. Moreover, the condition of rural communities is in dire need of knowledge to be wiser in using social media. This community service was carried out in Cempaka Village, Cempaka District, OKU Timur Regency, with the aim of increasing public understanding of cyber security. The methods used were education and socialization about cyber threats, the importance of maintaining password confidentiality, and personal data privacy. This activity involved the active participation of various levels of the Cempaka Village community. The results of this service showed a significant increase  understanding of social media secutty awareness. People became more aware of the risks of crime on social media and had better knowledge of how to protect themselves.Keywords: cempaka village; security awareness; social media; socialization  Abstrak:  Kesadaran akan keamanan media sosial sangat penting saat ini, terutama karena meningkatnya ancaman keamanan daring yang dapat memengaruhi privasi dan keamanan data pengguna. Apalagi kondisi masyarakat desa yang sangat membutuhkan pengetahuan agar lebih bijaksana dalam menggunakan media sosial. Pengabdian masyarakat ini dilaksanakan di Desa Cempaka, Kecamatan Cempaka, Kabupaten OKU Timur, dengan tujuan meningkatkan pemahaman masyarakat mengenai keamanan siber. Metode yang digunakan adalah edukasi dan sosialisasi tentang ancaman siber, pentingnya menjaga kerahasiaan kata sandi, dan privasi data pribadi. Kegiatan ini melibatkan partisipasi aktif dari berbagai lapisan masyarakat Desa Cempaka. Hasil dari pengabdian ini menunjukkan peningkatan yang signifikan dalam pemahaman masyarakat mengenai keamanan media sosial. Masyarakat menjadi lebih sadar akan risiko kejahatan di media sosial dan memiliki pengetahuan yang lebih baik tentang cara melindungi diri mereka.Kata kunci: desa cempaka; security awareness; sosial media; sosialisasi
Analysis of User Experience on the MyPertamina Application using User Experience Questionnaire Method Ramadhan, Muhammad Gilang; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 2 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i2.10467

Abstract

MyPertamina is an application launched by PT Pertamina (Persero) in 2017. Although the MyPertamina application has many programs that should be able to facilitate the community but unfortunately the rating of this application is still bad, namely 3.3 on a scale of 5 on Google PlayStore from hundreds of thousands of user reviews both android and ios this application has negative reviews. Thus user experience (UX) analysis is needed. User Experience Questionnaire (UEQ) is the right method in this research. Because this method interacts directly with what users feel when operating the MyPertamina application. There are 6 variables namely attractiveness, stimulation, and novelty that have a value (above average) except perspicuity and dependability (below average), and there is an average scale of three aspects and a value of Pragmatic Quality 1.11 (positive), Hedonic Quality 0.93 (positive), and Attractiveness 1.21 (positive).
Penerapan Metode Machine Learning Dan Teknik SMOTE untuk Prediksi Diabetes Sembiring Depari, Alrayssa Davinka; Tania, Ken Ditha; Sevtiyuni, Putri Eka
Jurnal Sistem Komputer dan Informatika (JSON) Vol. 7 No. 2 (2025): Desember 2025
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v7i2.9032

Abstract

Diabetes merupakan salah satu penyakit tidak menular yang prevalensinya terus meningkat secara global maupun nasional. Kondisi ini menimbulkan risiko komplikasi serius seperti penyakit jantung, stroke, hingga gagal ginjal apabila tidak terdeteksi sejak dini. Oleh karena itu, dibutuhkan metode prediksi berbasis data yang mampu membantu proses deteksi awal secara cepat, akurat, dan efisien. Penelitian ini bertujuan membandingkan kinerja empat algoritma pembelajaran mesin, yaitu Random Forest, XGBoost, Support Vector Machine (SVM), dan K-Nearest Neighbor (KNN) dalam memprediksi penyakit diabetes menggunakan dataset publik dari Kaggle. Penelitian dilakukan dengan mengacu pada kerangka Knowledge Discovery in Databases (KDD) yang terdiri dari tahapan seleksi data, pra-pemrosesan (data cleaning, transformasi, dan normalisasi), penyeimbangan kelas menggunakan Synthetic Minority Over-sampling Technique (SMOTE), pembagian data latih dan data uji dengan rasio 80:20, implementasi algoritma, serta evaluasi performa model. Evaluasi dilakukan menggunakan metrik Accuracy, Precision, Recall, dan F1-Score untuk memastikan kualitas prediksi secara menyeluruh. Hasil penelitian menunjukkan bahwa Random Forest dan XGBoost memberikan performa terbaik dengan nilai Accuracy, Precision, Recall, dan F1-Score sebesar 0,97. Model KNN menunjukkan performa cukup baik dengan skor 0,94, sementara SVM memperoleh nilai terendah sebesar 0,89. Temuan ini menegaskan bahwa penerapan kerangka KDD dengan teknik SMOTE mampu menghasilkan model prediksi yang optimal. Random Forest dan XGBoost direkomendasikan sebagai algoritma unggulan pada penelitian serupa, terutama pada dataset dengan karakteristik kelas yang tidak seimbang.
Integrating Aspect-Based Sentiment Analysis with CSI–IPA for Telecommunications App Development Marshella, Siti Hariza; Kurniawan, Dedy; Oktadini, Nabila Rizky; Sanjaya, Rudi; Sevtiyuni, Putri Eka; Gumay, Naretha Kawadha Pasemah
Journal of Information System and Informatics Vol 7 No 4 (2025): December
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v7i4.1363

Abstract

This study integrates Aspect-Based Sentiment Analysis with Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to determine priority development features in digital service applications in the telecommunications sector. A total of 10,000 MyIM3 user reviews were analyzed using sentiment analysis with Pseudo-labeling and Fine-Tuned IndoBERT, then from the results of the analysis, negative sentiment was mapped into several topics using LDA. The topic is used to compile question indicators based on the five dimensions of SERVQUAL. After the questionnaire data is declared valid and reliable, CSI and IPA analysis is carried out. A CSI value of 79.22% indicates that user satisfaction is in the "borderline" category, but several aspects still need to be improved, especially system updates (RS3), application attention to user needs (E2), and feature personalization (E3) which are in quadrant I (Concentrate Here). This hybrid approach offers novelty by demonstrating how ABSA and LDA can be systematically integrated with CSI and IPA to provide more comprehensive and user-oriented insights. The limitations of this study include focusing on negative sentiment data for feature exploration, as it is most relevant for identifying problems and opportunities for improvement and development of telecommunication digital services.
Perancangan UI/UX Sistem V-TAX Berbasis Aplikasi Mobile dengan Metode Human Centered Design (HCD) di Badan Pendapatan Daerah Kota Palembang Ihsan, Muhammad; Putra, Pacu; Meiriza, Allsela; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka
The Indonesian Journal of Computer Science Vol. 12 No. 5 (2023): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i5.3361

Abstract

Pajak merupakan sumber pendapatan utama bagi pemerintah yang harus dibayar oleh individu kepada pemerintah sebagai kontribusi keuangan untuk membiayai pengeluaran publik dan layanan oleh pemerintah kepada masyarakat untuk kemakmuran rakyat. Pada penelitian ini dilakukan perancangan UI/UX sistem V-TAX berbasis aplikasi mobile di Badan Pendapatan Daerah (BAPENDA) Kota Palembang untuk membantu wajib pajak mengakses informasi pajak, mengajukan surat permohonan pengurangan dan keberatan pajak, serta melakukan pembayaran pajak dengan mudah dan cepat. Penelitian ini menggunakan metode Human Centered Design (HCD) dengan menggunakan aplikasi Figma dalam membuat perancangan UI/UX. Pengumpulan data dilakukan dengan cara observasi melalui penyebaran kuesioner, lalu dilakukannya brainstorming melalui diskusi dengan beberapa pegawai dalam memberikan ide-ide perancangan UI/UX. Kemudian, hasil perancangan UI/UX yang telah dibuat dievaluasi menggunakan metode End User Computing Satisfaction (EUCS) agar sesuai dengan kebutuhan wajib pajak.
Analisis User Experience Pada Website Dicoding Menggunakan Metode User Experience Questionnaire (UEQ) Danendra, Devano; Oktadini, Nabila; Sevtiyuni, Putri Eka; Meiriza, Allsela; Putra, Pacu
The Indonesian Journal of Computer Science Vol. 12 No. 5 (2023): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i5.3456

Abstract

Penelitian ini bertujuan untuk melakukan evaluasi terhadap user experience dari web Dicoding dengan menerapkan metode UEQ dan juga memberikan rekomendasi apa saja yang perlu diperbaiki guna meningkatkan pengalaman ketika menggunakan website Dicoding. Adapaun responden yang mencakup 100 orang yang pernah menggunakan website Dicoding yang tersebar di seluruh Indonesia. Kemudian data yang sudah didapatkan lalu dianalisis menggunakan UEQ tools. Dari hasil analisis yang sudah dilakukan attractivenes mendapatkan nilai 1.25 yang bermakna diatas rata-rata, perspicuity yang mendapatkan nilai 0.96 yang bermakna dibawah rata-rata, efficiency yang mendapatkan nilai 1.20 yang bermakna diatas rata-rata, dependability yang mendapatkan nilai 1.06 yang bermakna dibawah rata-rata, stimulation yang mendapatkan nilai 1.21 yang bermakna diatas rata-rata dan yang terakhir novelty yang mendapatkan nilai 0.87 yang bermakna diatas rata-rata.
Co-Authors Ahmad Rifai Akbaroka, Leo Ali Bardadi Ali Ibrahim Allsela Meiriza, Allsela Amanda, Bella Rizkia Ari Wedhasmara Arnan, Sefian Ayu, Nabila Riska Az Zahra, Cindy Putri Bayu Wijaya Putra Danendra, Devano Dedy Kurniawan Dinna Yunika Hardiyanti Endang Lestari Ruskan Faizah, Ovie Nur Firda, Hiliah Fitriani, Lesa Gumay, Naretha Kawadha Pasemah Idpal, Idpal Irmawati Irmawati Ken Ditha Tania Larasati, Salsabila M, Nys Marliza Tiara Marjusalinah, Anna Dwi Marshella, Siti Hariza Meiriza, Viola Miftahul Falah Mira Afrina Mulyadi Mulyadi Nadia Anggraini Oktadini, Nabila Oktadini, Nabila Rizky Pacu Putra Padlefi, Muhamad Riza Putri, Amelia Rizki Putri, Nyayu Dwi Tarisa Ramadhan, Kumara Aditya Ramadhan, Muhammad Gilang Rezeki, Yunika Tri Sanjaya, Rudi Saputri, Sonia Dwi Sembiring Depari, Alrayssa Davinka Seprina, Iin Sukamto, Ika Sumiyarsi Susanti, Helen Wahyudi, Muhammad Iqbal