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All Journal LaGeografiA Jurnal Theologia Religious: Jurnal Studi Agama-Agama dan Lintas Budaya Jurnal Office Al-Albab KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Jurnal Aktor IJAE Pinisi Journal of Officers Review Journal of Educational Development and Learning (JEDAL) Journal of Public Policy and Regional Government (JPPLG)
Darwis, Muh
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ACCOUNTABILITY OF PUBLIC SERVICES IN THE IMPLEMENTATION OF BUILDING PERMITS (CASE STUDY AT THE MAKASSAR CITY INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICE) Khaer, Ummul; Guntur, Muhammad; Darwis, Muh
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73853

Abstract

This study aims to determine Public Service Accountability in the Implementation of Building Permits (Case Study at the Makassar City Investment and One-Stop Service Office). This research includes descriptive qualitative research with data collection techniques through observation, interviews, literature study and documentation. Data analysis techniques consist of data reduction, data presentation and drawing conclusions. The results of the study show that Public Service Accountability in the Implementation of Building Permits (Case Study at the Makassar City Investment and One-Stop Services Office) is based on process accountability indicators according to Sheila Elwood (Raba, 2006), namely: 1) Compliance with procedures, 2) Public services with cost certainty, 3) Compliance with time standards, 4) Responsive public services, that in general are not fully accountable in providing services. This is based on that service references are not fully oriented to the service user (public/applicant), this can be seen from the length of time for issuance of the IMB and the priority of the applicant's interests are not fully prioritized because the applicant sometimes waits because the certainty of the IMB processing time is not informed and the officer concerned sometimes not in place.
QUALITY OF SERVICE IN IMPLEMENTING THE COMPLETE SYSTEMATIC LAND REGISTRATION (PTSL) PROGRAM IN MAKASSAR CITY Wahyuni, Sri; Guntur, Muhammad; Darwis, Muh; Aina, Asri Nur
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70825

Abstract

This study aims to determine the quality of services for making complete systematic land certificates (PTSL) at the land office of the city of Makassar. To achieve this goal, the researcher used a qualitative descriptive research type. The data sources are primary data and secondary data. Data collection techniques using the method of observation, interviews and documentation. The data analysis technique used in this study is the Milles and Huberman model. The data validation used is source triangulation. Referring to the research objectives, the researcher uses the Zeithmal- Parasutaman-Berry service quality theory, which is used to assess the service of making land certificates using the PTSL program at the Makassar City Land Office. The results showed that the quality of service in making land certificates using the PTSL program at the land office of the city of Makassar, seen from 5 indicators, was said to be good or satisfactory. old and unstructured queuing system.
Quality of the Work Environment at the Office of the General Election Supervisory Agency of South Sulawesi Province Ismawardani, Anisah; Darwis, Muh; Saleh, Sirajuddin
Journal of Public Policy and Local Government (JPPLG) Volume 1, Issue 2, July 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/089rw072

Abstract

The quality of the work environment is all the conditions, factors, and elements that affect the experience and well-being of employees in their work environment. This study aims to find out how the quality of the work environment at the Office of the General Election Supervisory Agency (BAWASLU) of South Sulawesi Province is. Therefore, the research has significant in identifying the work environment that affects the quality of the work environment. This research is qualitative, therefore, to achieve the research objectives, data collection techniques are used, namely observation, interviews and documentation. The results of this study show that all indicators used in this study are quite effective. The indicator in question is Smoothness in working quality because all employees can communicate with each other in achieving smoothness at work. The security of the quality work environment is due to the complete CCTV in every corner of the room and security carries out its duties well. The safety of the work environment is of poor quality because the work environment of BAWASLU is not in accordance with work safety standards. The cleanliness of the quality work environment is due to employee awareness and cleaning services that regularly clean. The comfort of a quality work environment is because physical comfort is enough and non-physical comfort or relationships between employees are also very good. Finally, for adequate facilities are still of poor quality because there are several facilities in each room that are still lacking, and some employees complain about it. This study presents new information by associating detailed theories and research loci different from previous research on the quality of the work environment so that it can be used as evaluation material for the research locus to improve the quality of the work environment.
Leadership Style on Employee Discipline at the Office of the Driving Teacher Center of South Sulawesi Province Karmila, Cahya; Niswaty, Risma; Darwis, Muh; Suprianto, Suprianto
Journal of Public Policy and Local Government (JPPLG) Volume 1, Issue 2, July 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/8j2vw046

Abstract

Employee discipline has a central role in maintaining organizational performance and achieving common goals. This research raises the issue of the influence of leadership style on employee discipline at the Office of the Driving Teacher Center (BBGP) of South Sulawesi Province. This research identifies how leadership style affects employee discipline, organizations can set more effective policies and programs to manage, train, and develop human resources. The research method used is quantitative by involving 62 respondents who are determined randomly through the Proportional Random Sampling Method. Data was collected through documentation and questionnaires and then analyzed using descriptive data analysis and inferential statistical analysis. The results of the study show that the Leadership Style variable (X) has an influence of 74.9% on the Employee Discipline variable (Y). This indicates that 74.9% of Employee Discipline is influenced by the Leadership Style factor. While the remaining 25.1% was influenced by other factors. This research strengthens the understanding of the importance of the role of leadership in shaping employee discipline in government organizations. These findings can be the basis for organizational management to pay more attention to leadership style as one of the key factors to improve employee discipline and overall organizational performance
The Effectiveness of the Use of the Pelindo E-Office Application in the Correspondence Process of PT Pelabuhan Indonesia (Persero) Regional 4 Fitriani, Rezky; Darwis, Muh; Nasrullah, Muh
Pinisi Journal of Officers Review Volume 2, Issue 1, May 2025
Publisher : Pendidikan Administrasi Perkantoran, UNM

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Abstract

Effectiveness is an evaluation or measurement of the achievement of a predetermined goal, which is a comparison of the results that have been achieved. The effectiveness of using the E-Office application in the correspondence process fulfils the purpose of its use within a predetermined scope at the company. This study aims to determine the effectiveness of the use of the Pelindo E-Office Application in the Correspondence Process of PT Pelabuhan Indonesia (Persero) Regional 4. This research is qualitative, so the data collection techniques used are observation, interview, and documentation techniques. The number of informants in this study was 7 people. The results of the study show that the management of correspondence using the PEO application has been effective, starting from the ease of accessing the PEO application, features that are by the needs of the users, the security of the data in the PEO application can be guaranteed, the use of more efficient time in completing official manuscripts, the derivatives of letters are clearer and easier, the archiving of letters is clearer, and the application of paperless in PT Pelabuhan Indonesia (Press) Region 4, although the rule is that the provision of mail numbers related to the withdrawal date can only be given by the central TU admin, there is still a need to improve the application related to the provision of mail numbers that are even more effective and human resources who must better master the use of technology in the long term.     
The Effectiveness of Employee Performance at the Office of PT. Yodya Karya (Persero) Region II Makassar Khairunnisa, Putri; Niswaty, Risma; Darwis, Muh
Pinisi Journal of Officers Review Volume 2, Issue 1, May 2025
Publisher : Pendidikan Administrasi Perkantoran, UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the Effectiveness of Employee Performance at the Office of PT. Yodya Karya (Persero) Region II Makassar. The approach and type of research used are qualitative research approaches and descriptive research types, where the informants are employees in the field of marketing and employees in the field of operations. The data collection technique carried out was using observation, interview, and documentation methods. The data analysis techniques used are data condensation, data presentation, and conclusion drawn. The results of this study show that all indicators used in the research on the Effectiveness of Employee Performance in the Office of PT. Yodya Karya (Persero) Region II Makassar is relatively good. The indicator in question is the quality of work which is classified as good because employees are able to complete work on time by working in a team and dividing responsibilities, so that work can be completed effectively. The quantity of work is classified as good because employees work with the provisions of SOPs, every target and task completion standard always refers to the SOP. Knowledge of work is classified as a good category where employees understand their duties well and utilize technical knowledge, including advanced technology, to improve work efficiency and effectiveness. Creativity is classified as a good category because employees show innovative behaviour in providing new ideas to solve problems and remain calm so that they are able to find wise solutions. Cooperation is classified as a good category because employees understand the importance of cooperation in the organization to facilitate work and achieve goals, because each team member already has their own roles and responsibilities, as well as respecting differences of opinion, and supporting each other. Steadfastness in work is also classified as good because employees are consistent in working, managing time well, and focused, so that work is completed on time and effectively.     
Co-Authors Adliyah, Nurul Aina, Asri Nur Fitriani Fitriani Fitriani, Rezky Harun, Dato' Sudin Indawati, Indawati Isgunandar, Isgunandar Ismawardani, Anisah Karmila, Cahya Khaer, Ummul Khairunnisa, Putri Mannayong, Jumalia Melisa Melisa Muh Nasrullah, Muh Muhammad Guntur, Muhammad Muhammad Takdir, Muhammad Mustaqim Pabbajah Oddang, Muh Raihan Saleh Putra, Virdi Rabiatul Adawiah Ramli Ramli Ratri Nurina Widyanti Risma Niswaty RR. Ella Evrita Hestiandari Sirajuddin Saleh Sri Wahyuni Srimulana, Fajar Widyatmoko, Widi Fajar