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Safitri, Tiara
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Journal : Jurnal Eksplorasi Akuntansi (JEA)

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Pengaruh Akuntabilitas dan Kinerja Karyawan terhadap Kepercayaan Pembayar Zakat (Muzakki) pada Baznas Kota Padang Safitri, Tiara; Deviani, Deviani; Sulaiman, Ahmad Rahbani
Jurnal Eksplorasi Akuntansi Vol 7 No 2 (2025): Jurnal Eksplorasi Akuntansi (JEA)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jea.v7i2.2570

Abstract

This study aims to analyze the effect of accountability and employee performance on zakat payers' (muzakki) trust in BAZNAS Kota Padang. A quantitative approach was used, with primary data collected through questionnaires distributed to 126 individual muzakki respondents. Data analysis was conducted using multiple linear regression with SPSS version 27. The findings reveal that accountability has a significant positive effect on muzakki trust, indicating that enhanced transparency and responsibility in zakat management foster public trust. Employee performance also shows a significant positive effect, where the quality of service provided by employees increases muzakki's confidence in zakat institutions. Together, these independent variables explain 56.2% of the variance in muzakki trust. The study supports legitimacy theory, emphasizing the importance of transparency and professionalism in building social legitimacy. These findings provide practical implications for BAZNAS to continuously improve accountability and employee performance to strengthen muzakki trust.
Co-Authors Adoe, Cenneth Bai Ahmad Rahbani Sulaiman S Aidhia Rahmi Amjahmudin, Ibnu Anggia, Khasiva Aryani, Komang Putri Aulia, Alfina Deviani Deviani Edy Haryono Fahreza Fahreza, Fahreza Ghyffary, Moch. Dhaffa Abudhzar Iing Rika Yanti Iqbal Maulana Katon, Ayu Sri Khoirunnisyah, Khoirunnisyah Kurniawan, Muhammad Nurwenta Lasmono , Arsyah Poetra Lubis, Asep Ridwan Marpaung, Teli Hosana Mimi Rosadi Mufidah, Rintan Roro Nadya, Khairunnisa Netania Emilisa Nursamsu Putri, Wanda Andella Ramadhani, Akbar Ramadhani, Nia Sarfilianty Anggiani, Sarfilianty Setyaki, Omar Liandro Aryo Simatupang, Sonya Restauli Siska Rita Mahyuni Siwi, Galuh Praka Susanti, Oktora Syarief, Yunita Iriani Tamaulina, Salsabila Tiarani, Yesha Ibanez Ulfa , Khairani Umaidah, Yuyun Utami, Raden Ayu Wahyuningtiyas, Noni Febriastri Yasri, Budi Zulkarnain Zulkarnain