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All Journal JEMPER (Jurnal Ekonomi Manajemen Perbankan) JURNAL EKSBIS Jurnal Abdimas Peradaban
Panjaitan, Biller
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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ANALYSIS OF PUBLIC HEALTH INSURANCE PROGRAM, PERFORMANCE-BASED CAPITATION AND SERVICE QUALITY ON PATIENT SATISFACTION OF LEVEL I SERVICE FACILITIES IN NGANJUK REGENCY Panjaitan, Biller; Laili Rahmiyati, Ayu; Vidiarti, Yunlia
JURNAL EKBIS Vol 25 No 1 (2024): EKBIS (Jurnal Analisis, Prediksi dan Informasi
Publisher : Universitas Islam Lamongan

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Abstract

The Nganjuk District General Hospital is one of the health facilities that BPJS refers to. Several obstacles are still found related to health services to patients related to the implementation of the health insurance program, then there are several changes related to performance-based capitation which have an impact on patient satisfaction who need good service with adequate facilities.The aim of this research is to determine the effect of health insurance programs, performance-based capitation and service quality on patient satisfaction at level I health facilities in Nganjuk district. The method used by researchers in carrying out this research is multiple linear regression analysis. This analysis was chosen because the researcher used more than 1 (one) independent variable used by the researcher. The data collection technique used by researchers to obtain primary data was by using a questionnaire for 67 respondents. The results of the research show that there is a partially negative and significant influence of the health insurance program on patient satisfaction at level 1 health facilities in Nganjuk district. There is a positive and significant effect of performance-based capitation on patient satisfaction at level 1 health facilities in Nganjuk district. There is a positive and significant influence of service quality on patient satisfaction at level 1 health facilities in Nganjuk district, then simultaneously there is a significant influence of the health insurance program, performance-based capitation and service quality on level 1 health facilities in Nganjuk district
Analisis Employee Engagement Terhadap Motivasi Dan Implikasinya Pada Turnover Intention Di Rumah Sakit Hermina Kabupaten Karawang Putri, Ria Hutami; Mulyani, Sri Rochani; Kadarisman, Sumeidi; Djogo, Y Ony; Panjaitan, Biller
Jurnal Ekonomi Manajemen Perbankan Vol 6 No 2 (2024): JEMPER Juli - Desember
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jemper.v6i2.3782

Abstract

This study examines the influence of employee engagement and motivation on turnover intention at Hermina Hospital Karawang Regency. Using a quantitative approach with descriptive and verifiable analysis, this study involved 132 employees. The descriptive results showed that the respondents' assessment was in the good category, although there were some low scores that needed to be considered. Verifiable analysis showed a positive influence between variables, with a direct influence of 11.97% and an indirect influence of 3.76%. Work motivation as an intervening variable is not able to mediate the relationship between employee engagement and turnover intention. The results of the t-test showed that employee engagement had a significant positive effect on work motivation and turnover intention, while motivation had a positive but not significant effect on turnover intention. This research expected contribute to hospital management policies to reduce turnover intention.
Branding dan Digital Marketing Meningkatkan Penjualan pada Pelaku Usaha Dodol Nanas Desa Tambakmekar Jalancagak Kabupaten Subang Zulfikar, Taufik; Kadarisman, Sumeidi; Djogo, Ony; Paramarta, Vip; Yuliati, Farida; Mulyani, Sri Rochani; Fitriana; Kosasih; Panjaitan, Biller; Kurniasih, Aas
Jurnal Abdimas Peradaban Vol. 3 No. 1 (2022): Jurnal Abdimas Peradaban
Publisher : Global Writing Academica Researching and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ha1xr444

Abstract

Kemajuan teknologi yang sangat pesat saat ini harus selalu diikuti oleh setiap pelaku usaha tidak terkecuali para pelaku usaha dodol nanas yang berada di Kecamatan Jalancagak Kabupaten Subang. Penggunaan internet yang semakin berkembang dan aksebilitas yang semakin mudah dengan jangkauan semakin luas membuka peluang bagi pelaku usaha dodol nanas untuk melakukan pemasaran secara digital. Langkah pertama yang dapat dilakukan dalam usaha pemasaran secara digital yaitu dengan melakukan branding. Permasalahan yang dihadapi para pelaku usaha dodol nanas dalam melakukan pemasaran digital adalah masih banyak pemberian nama merek yang sama dan bentuk kemasan yang sama dan kurang variatif.  Tujuan pengabdian kepada masyarakat terhadap pelaku usaha dodol nanas adalah memberikan pemahaman dan pengertian pentingnya branding dan digital marketing dalam upaya meningkatkan penjualan. Metode pelaksanaan yang dilakukan berupa penyuluhan, diskusi, studi banding, dan pendampingan. Hasil dari pengabdian kepada masyarakat adalah adanya manfaat yang dirasakan oleh pelaku usaha dodol tentang arti pentingnya branding dan digital marketing.
Co-Authors Ayu Laili Rahmiyati Djogo, Ony Farida Yuliati, Farida Fitriana Kadarisman, Sumeidi Kosasih Kurniasih, Aas mulyani, sri rochani Putri, Ria Hutami Taufik Zulfikar Vidiarti, Yunlia Vip Paramarta