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All Journal Nurse Media Journal of Nursing INTERNATIONAL JOURNAL OF NURSING AND MIDWIFERY SCIENCE (IJNMS) Darmabakti Cendekia: Journal of Community Service and Engagements Adi Husada Nursing Journal Babali Nursing Research Jurnal Keperawatan Klinis dan Komunitas (Clinical and Community Nursing Journal) Abdimas Altruis: Jurnal Pengabdian Kepada Masyarakat Indonesian Health Science Journal Jurnal Pengabdian Masyarakat Mentari
Pratiwi, Wahyu Nur
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : Babali Nursing Research

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The Nurses' Role in Management Complaint Wahyuningsih, Aries; Firmanda, Giovanni Iga; Pratiwi, Wahyu Nur; Margaretta, Sheylla Septina
Babali Nursing Research Vol. 5 No. 3 (2024): July
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2024.53392

Abstract

Background: As primary caregivers, nurses ensure patient safety and quality health services by effectively managing patient complaints. Proper handling of these complaints is crucial for providing effective treatment. Develop management and understanding of handling patient complaints efficiently by providing a systematic framework and identifying effective communication techniques to deal with patient complaints effectively. Methods: ProQuest, Ebsco, Science Direct, and Elsevier were the literature sources examined between 2013 and 2023. Results: Nursing managers should enhance nurses' communication skills to improve patient care and complaint management. Studies indicate that targeted training in communication significantly boosts nurses' effectiveness and patient satisfaction.Conclusion: Implementing training programs, regular assessments, and ongoing support will improve patient outcomes and more effective complaint handling.
Co-Authors Alfiadi, Khalid Anikasari, Erni Aries Wahyuningsih Arshy Prodyanatasari Ayyaroh, Faridlatul A. Christanti, Sherly Herdiana Giovanni Iga Firmanda Hardianti, Berliana Putri Hidayat, Muhammad Syam Isnaeni, Ely Jerhi Wahyu Fernanda, Jerhi Wahyu Laksono, Adi Lin, Chu-eh Ho Margaretta, Sheylla Septina Novitasari, Debby Paramita Ratna Gayatri Prasetyowati, Christina Dewi Pratama, Yuan G. Pratama, Yuan Guruh R. Gayatri, Paramita Rita Dewi Sunarno Santoso, Natasya Tian Harum Sri Wahyuni Wahyu Sri Astutik Werdiningsih, Wiwik