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All Journal Publika Dia: Jurnal Administrasi Publik Ilomata International Journal of Management Socius: Social Sciences Research Journal
Tjijik Rahaju
Universitas Negeri Surabaya
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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PENERAPAN ETIKA LAYANAN DALAM PERSPEKTIF KOLABORASI GOVERNANCE PADA PERUSAHAAN DAERAH AIR MINUM SURYA SEMBADA Meirina wati; Tjijik Rahaju; Muhammad Farid Ma`ruf; Badrudin Kurniawan; Galih Wahyu Pradana
DIA: Jurnal Administrasi Publik Vol 16 No 2 (2018): Desember
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.765 KB) | DOI: 10.30996/dia.v16i2.1901

Abstract

The existence of the PDAM is one of the things that must be observed because it is one of the Regional Owned Enterprises that provides public services. The urgency of regional business entities in the form of PDAMs becomes increasingly important, considering that as a business entity, the PDAM does not only function to provide services to the community in the form of clean water. But it is also required to be able to contribute economically to the region, so that the area is able to be independent as the essence of autonomy given to the area. This study was designed using a qualitative and quantitative approach. A qualitative approach was developed in order to provide a comprehensive picture of the cooperation built by the PDAM with other parties. Cooperation is built by basing on the vision, mission and objectives of the PDAM to provide better service. The focus of the research was developed from the stages of collaborative governance proposed by Ratner. While the quantitative approach was developed to explore customer responses related to cooperation established by PDAMs to improve services. The purpose of this study is to create a customer service model based on customer recommendations. This goal is based on a shift in the practice of public services that must be able to respond to customer needs satisfactorily, without violating rules and application of applicable service ethics. In addition, there is also a theoretical shift from government to governance.
Implementasi Program Penanganan Anak Tidak Sekolah (P-ATS) Bertajuk “Ayo Sekolah Rek” di Desa Sidoharjo Kecamatan Gedeg Kabupaten Mojokerto Baihakqi, Vaizal; Rahaju, Tjijik
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 12 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Quality of education and reduce the dropout rate in Indonesia. Although it has been running, the ideal of education for all has not been achieved. Based on the Regent’s Decree Number 188.45/422/HK/416-012/2023, Sidoharjo Village, Gedeg District, Mojokerto Regency was appointed as one of 8 P-ATS pilot projects. This study uses a qualitative descriptive method with data collection techniques through observation, interviews, documentation, and literature studies. The analysis was carried out based on the Van Meter and Van Horn policy implementation theory which includes six indicators: policy standards and objectives, resources, inter-organizational communication, characteristics of implementers, environment, and implementer disposition. The results of the study indicate that the program standards and objectives are running well and are able to motivate children to return to school. Human resources work according to SOP. However, education to the community is still lacking so that there is a need to increase socialization. The disposition of the implementers is quite good, while communication between organizations needs to be improved even though the budget is limited. The economic, social, and political environment is quite supportive. The researcher suggests that the Mojokerto Regency Government be more active in socializing the program and paying attention to the budget and supporting facilities for P-ATS.
Implementasi Program Penanganan Pemeliharaan Jalan (Studi Pada Ruas Jalan Mastrip Kota Surabaya) Rani Rusdi Ana; Tjijik Rahaju; Indah Prabawati; M. Noer Falaq Al Amin
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v14n1.p203-216

Abstract

Infrastruktur jalan merupakan aspek penting dalam mendukung perkembangan ekonomi dan sosial guna meningkatkan kesejahteraan masyarakat. Salah satu bentuk infrastruktur tersebut adalah jalan provinsi, seperti Jalan Mastrip di Kota Surabaya yang berfungsi sebagai penghubung antara Kota Surabaya dengan wilayah sekitarnya, termasuk Kota Sidoarjo dan Gresik. Namun, pada kondisi lapangan terdapat berbagai kerusakan jalan seperti berlubang, amblas, dan bergelombang. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan implementasi program penanganan pemeliharaan jalan di Jalan Mastrip Kota Surabaya. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis penelitian deskriptif. Hasil penelitian menunjukkan bahwa implementasi Program Penanganan Pemeliharaan Jalan Mastrip telah memenuhi indikator implementasi kebijakan menurut George C. Edward III pada indikator komunikasi internal dinas PU Bina Marga Provinsi Jawa Timur berlangsung struktur dan sistematis karena berpedoman pada dokumen-dokumen pemeliharaan, namun komunikasi eksternal antara Dinas PU Bina Marga kepada masyarakat masih belum sepenuhnya optimal, indikator sumber daya relatif memadai mulai dari sumber daya manusia, informasi dan fasilitas, namun hasil pemeliharaan tidak bertahan lama akibat tingginya volume kendaraan yang melintas di Jalan Mastrip, pada indikator disposisi pelaksana program pemeliharaan mendukung kebersihan implementasi, dan struktur birokrasi memiliki struktur birokrasi yang jelas, SOP yang berjalan dengan baik dan sesuai serta fragmentasi yang diatur dengan baik sesuai dengan fungsinya. Meskipun demikian, masih diperlukan upaya peningkatan pada aspek komunikasi kepada masyarakat serta penyesuaian strategi pemeliharaan terhadap kondisi lalu lintas dan beban kendaraan yang tinggi agar kualitas jalan dapat terjaga secara berkelanjutan. Kata Kunci : Infrastruktur, Implementasi kebijakan, Pemeliharaan jalan, Jalan Mastrip.
Strengthening Destination Management Organization for Community-Based Tourism Development: Evidence from Sawahan Village, Trenggalek Regency, Indonesia Rahaju, Tjijik; Ardiyansah; Azhari, Yolanda Jihan; Jaharudin, Haris Zuan
Ilomata International Journal of Management Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i2.2229

Abstract

Destination Management Organizations (DMOs) play an important role in coordinating stakeholders and strengthening tourism governance, yet many rural destinations continue to experience fragmented institutions, limited managerial capacity, and weak integration of local communities. This study examines how strengthening a village-level DMO contributes to community-based tourism development in Sawahan Village, Trenggalek Regency, an emerging rural destination characterized by waterfall ecotourism and community-managed services. Using a qualitative case study approach, data were collected through in-depth interviews with 15 key informants, supported by field observations and document analysis, and analyzed using thematic analysis to identify governance patterns and community outcomes. The findings show that institutional strengthening led to more structured coordination, evidenced by the formation of formal tourism management units and the implementation of routine coordination meetings among stakeholders. In addition, the adoption of digital-based promotion, particularly through social media platforms managed by local operators, increased destination visibility as reflected in more consistent monthly visitor flows reported by tourism managers. Community participation also expanded, as local residents became directly involved in homestay provision, guiding services, and micro-scale tourism enterprises, indicating observable changes in local economic engagement rather than solely perceived benefits. These results demonstrate that clearer institutional roles, improved coordination mechanisms, and inclusive participation practices contribute to more effective and locally grounded tourism governance. This study offers an empirical contribution by showing how DMO strengthening at the village level translates governance principles into practical outcomes, while highlighting the importance of context-specific institutional capacity building for sustainable rural tourism development.
Implementasi Kebijakan Mediasi dalam Penyelesaian Masalah Pemutusan Hubungan Kerja (PHK) di Dinas Perindustrian dan Tenaga Kerja Kota Surabaya Ria Resti Anjani; Indah Prabawati; Tjijik Rahaju; Tauran T
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 1 (2026): August 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21426063

Abstract

This research is based on the dynamics of the Termination of Employment (PHK) case in Surabaya City which triggered an industrial relations dispute, where the effectiveness of non-litigation mediation at the Surabaya City Industry and Manpower Office is influenced by the level of compliance of the parties. The purpose of the research is to analyze the implementation of industrial relations policies by the Surabaya City Industry and Manpower Office in facilitating dispute resolution and fulfilling the normative rights of workers affected by layoffs. This research method uses a descriptive qualitative approach. Data collection techniques are carried out through interviews, observations, and documentation. Data analysis techniques apply an interactive model including reduction, data presentation, and drawing conclusions. The focus of the research uses the policy implementation theory from Merilee S. Grindle which includes the content of the policy and the context of implementation. The results of the research indicate that the Surabaya City Industry and Manpower Office has carried out its duties and functions well in facilitating dispute resolution, although there are still shortcomings in its implementation. From the aspect of benefit distribution, collective administrative order has been achieved, but the fulfillment of individual rights still faces obstacles due to differences in bargaining positions and limited post-mediation supervision. Research suggestions include the need to increase the number of functional mediators, transparency, and strengthening regulations.
Co-Authors Ardiyansah Azhari, Yolanda Jihan Badrudin Kurniawan Baihakqi, Vaizal Galih Wahyu Pradana Indah Prabawati Indah Prabawati Jaharudin, Haris Zuan M. Noer Falaq Al Amin Meirina wati Muhammad Farid Ma`ruf Rani Rusdi Ana Ria Resti Anjani Tauran T