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All Journal TEMA (Jurnal Tera Ilmu Akuntansi) The International Journal of Accounting and Business Society Jurnal Ijtimaiyya Jurnal Ilmu Produksi dan Teknologi Hasil Peternakan Infotekmesin BISEI: Jurnal Bisnis dan Ekonomi Islam Perdikan: Journal of Community Engagement JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) JURNAL POLI-TEKNOLOGI Journal of Educational Management Research Reviu Akuntansi, Keuangan, dan Sistem Informasi Telaah Ilmiah Akuntansi dan Perpajakan (TIARA) Animal Production International Journal of Religious and Interdisciplinary Studies International Journal of Economics and Business (IJEB)
Rosidi
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Veterinary

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Journal : Journal of Educational Management Research

 1 
Service Innovation and Licensing Service Quality as Determinants of Business Operator Satisfaction Ernita; Rosidi; Muawanah , Umi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1741

Abstract

This study examines the influence of service innovation and licensing service quality on business operator satisfaction at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Probolinggo Regency. The research employs a quantitative approach with a sample of 95 business operators who received licensing services. Data were collected through Google Forms questionnaires and analyzed using multiple linear regression with SPSS 25. The findings reveal that licensing service innovation does not significantly affect business operator satisfaction, while licensing service quality—comprising tangibles, reliability, responsiveness, assurance, and empathy—has a positive and significant impact on satisfaction. When examined simultaneously, both service innovation and service quality significantly influence business operator satisfaction. This study confirms that improving public service quality, particularly in aspects of reliability, responsiveness, assurance, empathy, and tangible evidence, is the primary factor in creating satisfaction among business operators in Probolinggo Regency.
The Effect of Drug Planning, Internal Control, and Payment Accuracy on Drug Inventory in Health Facilities Kurniawati, Senima; Rosidi; Muawanah , Umi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1744

Abstract

This study aims to examine the influence of drug planning, internal control, and payment accuracy on drug inventory management within healthcare facilities from an educational management perspective. Specifically, it integrates management dimensions such as planning, organizing, controlling, and financial accountability in institutional governance. A quantitative approach was employed using a census method with 70 respondents directly involved in drug inventory management. Data were collected through structured questionnaires and analyzed using multiple linear regression. The results indicate that drug planning has a significant positive effect on drug inventory (t = 2.304, p = 0.024), internal control shows no significant effect (t = 0.446, p = 0.657), and payment accuracy has a significant positive effect with the strongest influence (t = 2.814, p = 0.006, β = 0.370). Simultaneously, all variables significantly affect drug inventory management (F = 13.297, p = 0.000). These findings imply the need to strengthen data-driven planning systems, enhance managerial control mechanisms aligned with institutional capacity, and prioritize financial accuracy to ensure sustainable drug availability and service continuity.
Co-Authors Adi Syuriadi Agresya, Vony Anggraini, Veni Bahar UDIN Candra Damis Widiawaty, Candra Damis Canra Krisna Jaya Dianta Mustofa Kamal E. Tugiyanti Eko Ganis Sukoharsono Elly Tugiyanti Ernita Fadilah, Roni Fatah Yasin, Eko Febriyanti, Icha Bella Fitri Yunitasari Gugus Irianto Gun Gun R Gunadi Hamdi Hamdi Imam Suswoyo Ismoyowati J. Kurniawan Jusafwar Khabibi, Mohammad Wildan Khairullah Kurniawati, Senima Kusuma Wisudawan, Anja Lilik Purwanti Machfud Priyo Utomo Muawanah , Umi Muhammad Raihan Abimanyu Muhammad Rusydi H. Nisya Achdara Noval Adib Novie Andri Setianto Nurhayati Oyong Lisa Rahman, Haolia Ramdana Ajie Satria Rizky Firmansyah saputra, isroq ilham Setiawan, Zeffri Syam, Muhammad Agus Syifa Fauzia, Syifa Tri Utami, Dian Umi Aisyah, Umi Umi Muawanah Wickramasinghe, Danture Yudea Zaki Baridwan