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All Journal Journal of English Language Teaching and Learning (JETLE) Jurnal Pengabdian kepada Masyarakat Journal of English in Academic and Professional Communication
Rinda, Renata Kenanga
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Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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The crucial elements of classroom management Rinda, Renata Kenanga; Indrastana, Nodistya Septian
Journal of English in Academic and Professional Communication Vol 6 No 2 (2020): January
Publisher : Politeknik Negeri Jember

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Abstract

The urgency of classroom management in the English classroom is indisputable. It is said so since classroom management is the fundamental component of the successful teaching and learning processes. However, many teachers are still confused about how to practice good classroom management. Coping with the previous dilemma, this paper aimed at describing the five crucial elements of practicing good classroom management. Those elements are listed as follows: teacher talk, teacher talking time, voice management, physical presence, and seating arrangement through a literature review. It is expected that this paper can give a clear explanation related to the five crucial elements. With that in mind, classroom management can be well-practiced.
PELATIHAN HANDLING COMPLAINT PADA UNIT FRONT OFFICE DI HOTEL UPT DESTINASI WISATA TERPADU KABUPATEN JEMBER Rinda, Renata Kenanga; Nodistya Septian Indrastana; Vigo Dewangga; Enik Rukiati; Yuslaili Ningsih
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 8: Januari 2025
Publisher : Bajang Institute

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Abstract

Tourism is one sector that makes a significant contribution to the economic development in Kabupaten Jember. Therefore, this sector needs to be prioritized. To address the previous statement, special attention is needed for supporting accommodations, including hotels. One of the hotels in Kabupaten Jember is managed by UPT Destinasi Wisata Terpadu Rembangan. Through an interview process with front office staff, this hotel has been able to provide services to local and international communities. However, service quality is considered less than optimal, especially in handling complaints delivered by the international customers. Therefore, this training entitled Handling Complaint Training for the Front Office Staff of Hotel UPT Destinasi Wisata Terpadu was orgnized using English. The training was carried out using the scientific approach method by applying five stages, namely observing, questioning, associating, experimenting, and communicating over a period of six months. It is hoped that with this training, the understanding and quality of complaint handling are increased.
Enhancing tourist experience through interactive speaking: A practical application of english communication skills at the tourist information centre in Banyuwangi Rinda, Renata Kenanga; Finalia, Ratih; Indrastana, Nodistya Septian; Rahmanita, Meiga
Journal of English Language Teaching and Learning (JETLE) Vol 6, No 2 (2025): Journal of English Language Teaching and Learning (JETLE)
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jetle.v6i2.32815

Abstract

This qualitative descriptive study investigates the application of English-speaking skills in authentic service encounters at the Tourist Information Centre (TIC) in Banyuwangi, East Java. Drawing on approximately 10 observed interactions with both domestic and international tourists—including visitors from Indonesia, Singapore, and Malaysia—the study identifies four key stages of communication: information delivery, feedback provision, negotiation, and agreement confirmation. These stages reveal the strategic use of clarification, turn-taking, and negotiation techniques in real-time exchanges. The findings suggest that effective and adaptive spoken English significantly contributes to improved service quality and tourist satisfaction. By analyzing how TIC staff engage in interactive speaking practices, this research highlights the practical importance of communicative competence in tourism settings and provides insights for English for Specific Purposes (ESP) education.
Co-Authors Dewangga, Vigo Enik Rukiati Finalia, Ratih Indrastana, Nodistya Septian Ningsih, Yuslaili Rahmanita, Meiga Vigo Dewangga Yuslaili Ningsih