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All Journal Journal of Consumer Science Infotech Journal MIX : Jurnal Ilmiah Manajemen Jurnal Sains & Teknologi Lingkungan Warta Ardhia : Jurnal Perhubungan Udara International Journal of Business Economics (IJBE) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Ikhsan, Ridho Bramulya
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Transportation Other

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FACTORS IN LEARNING MANAGEMENT SYSTEM TO OUTREACH ONLINE LEARNING ALUMNI ENGAGEMENT IN HIGHER EDUCATION Sela, Shiyrah Theosebes; Ikhsan, Ridho Bramulya; Yuniarty
INFOTECH journal Vol. 10 No. 1 (2024)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/infotech.v10i1.9190

Abstract

The global education will not be limited to a place, time and condition. A non-state university in Indonesia through its online learning makes it happened so everyone can experience learning. In providing high quality education, this non-state university facilitates the learning process with Learning Management System equipped with features that will support students. This support will strengthen the bonds between the students and the university even after graduation. The uniqueness of this paper is aiming to find out the essential factors of the Learning Management System that outreach alumni engagement in online learning, not regular type of students, and how the factors work through the Learning Management System. The online learning students interact and collaborate virtually with the lecturers, among students, administration staff, and so on that will impact to the bonds or the sense of belongings among them. A questionnaire with open questions, was distributed through social media to the online learning students. The questionnaire was created using Microsoft Forms and Mentimeter. Mixed method was used to analyze data collected. Quantitative method was used to calculate the data and then quantitative method for interpreting the findings. The findings which are the essentials factors to outreach alumni students will be benefits for the university, online learning institutions, also other parts that required the information to manage the alumni to create alumni engagement.
Faktor Penentu Kepuasan Pengguna Layanan Logistik Di E-Commerce Sangkereng, Ivan; Ikhsan, Ridho Bramulya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 2 (2021): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i2.696

Abstract

Customer satisfaction is a determinant of the sustainability of the logistics service provider when collaborating with e-commerce platforms. Therefore, it is essential to study the factors that determine customer satisfaction when using goods delivery services more deeply. This study aims to determine the effect of logistics services with dimensions consisting of product availability and quality, delivery, information and complaints on electronic customer satisfaction. The population in this study is the e-commerce users who live in Jabodetabek, with a total sample of 386. The sampling technique used was purposive sampling. Measurement of variables using a questionnaire with a 5-point differential semantic scale. PLS-SEM was used to answer the research hypothesis. As a result, all questionnaire items meet the requirements of high validity and reliability. The seven variables analyzed, namely availability, delivery time, shipping costs, delivery reliability, product quality and condition, consumer complaints and return policies, and information quality, have a significant positive effect on electronic customer satisfaction. The quality of information and complaints is the dominant determining factor in shaping electronic customer satisfaction.
Exploring the Determinants of Repurchase Intention and Word of Mouth Intention in Social Commerce Ariesty, Warniancy; Ikhsan, Ridho Bramulya
International Journal of Business Economics (IJBE) Vol 6, No 1 (2024): September - Desember
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v6i1.21630

Abstract

Purpose – This study aims to analyze the factors that affect customer intention to make a repeat purchase and provide recommendations to others on social commerce platforms.Methodology – This study uses a quantitative study design with data collection through online surveys. The respondents from this study were 220 respondents who actively used social commerce platforms and had made purchases on social commerce platforms. The research model was tested using SmartPLS software version 4.Findings – Based on the research results, it can be concluded that Reputation has a positive effect on Satisfaction, Information Quality has a positive effect on Satisfaction, Transaction Safety has a positive effect on Satisfaction, Satisfaction has a positive effect on Repurchase Intention, and Satisfaction has a positive effect on WOM Intention.Originality/Novelty – This study's novelty lies in adding transaction safety variables directly related to consumer satisfaction.Implications – Maintaining and improving reputation is very important, and businesses need to consistently build a positive image and credibility in the eyes of consumers. To ensure a strong reputation, focus on transparency, integrity, and quality of service. To increase transparency, social commerce businesses must ensure that the information provided is clear, timely, and useful for consumers. In addition, transaction security is also a top priority to create satisfaction that can encourage repurchase intentions and WOM from consumers.
The Impact of Pro-Environment Belief and Personal Norm toward the Beauty Purchase Behavior Ikhsan, Ridho Bramulya; Br Sinukaban, Laranza Destami; Dinegoro, Radindya Citta; Annur, Rania Ramadhanty; Fernando, Yudi
MIX: JURNAL ILMIAH MANAJEMEN Vol 13, No 2 (2023): MIX: JURNAL ILMIAH MANAJEMEN
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2023.v13i2.002

Abstract

Objectives: The increasing use of eco-friendly beauty products in Indonesia attracts many researchers to understand buying behavior. Therefore, this study examines the effect of altruistic values, hedonic values, pro-environmental beliefs, personal norms, and independent decision-making on consumer buying behavior of eco-friendly beauty products.Methodology: This research is quantitative with an online survey of consumers purchasing green cosmetics products in Greater Jakarta, Indonesia. The determination of the number of samples is ten times the number of indicators with a purposive sampling technique. The research questionnaire was developed by several prior researchers who had been tested for validity and reliability. Structural equation modeling uses structural equation modeling-partial lease squares with SmartPLS software version 4 to test the research hypothesis.Finding: The results of the study show that altruistic values and hedonic values have a positive effect on pro-environmental beliefs. Furthermore, pro-environmental beliefs have a positive effect on personal norms. Finally, personal norms and independent judgment-making positively affect consumers' purchase behavior of green beauty products in Greater Jakarta.Conclusion: Green beauty purchase behavior in Greater Jakarta is influenced by personal norms and independent judgment-making which are also influenced by altruistic values, hedonic values, and pro-environmental beliefs. In the context of green beauty products, awareness that arises from within oneself can form a better level of consistency in buying green beauty product behavior. The findings from this study serve as a basis for managers and the Indonesian government to implement better eco-friendly strategies to motivate consumers to buy green products, especially cosmetics.
Airline Service Delays And The Impact On Customer Perceptions, Switching Intentions And Negative Word Of Mouth Simarmata, Juliater; Ikhsan, Ridho Bramulya; Prabowo, Hartiwi; Yuniarty, Yuniarty; Wouter, Dewulf
WARTA ARDHIA Vol. 48 No. 2 (2022)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v48i2.483.1-11

Abstract

This research examines the influence of service delay on negative emotions and its result on switching plans and negative word of mouth as customer behavior. The survey was conducted on customers who have undergone delays in LCC airlines in Indonesia. The respondents' total number was 383, and the questionnaire responses were analyzed using SEM and mediation testing. As a result, this study accepts all the hypotheses that service delay affects anger and worry, and its impact on switching intention behavior and negative word of mouth. This research provides insight into how airlines can manage and improve their service policies to minimize service delays.
Enhancing Organisational Citizenship Behavior: A Trust-Based Perspective on Leadership and Support Hamali, Sambudi; Ikhsan, Ridho Bramulya; Efendi, Calvin Lucky; Rhido, M
International Journal of Business Economics (IJBE) Vol 6, No 2 (2025): MARCH - AUGUST 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v6i2.23848

Abstract

Purpose – This research examines the impact of transformational leadership, perceived organisational support, and organisational trust on organisational citizenship behaviour among Generation Z employees working in DKI Jakarta and tests organisational trust as a mediating variable.Methodology – This study employs a quantitative approach, specifically a causal study design utilising non-probability sampling. Data were gathered from 134 Generation Z respondents working in companies within DKI Jakarta through a questionnaire distributed via Google Forms. The data analysis used is the Structural Equation Model SEM-PLS with Warppls 8.0 software.Findings – The results showed that transformational leadership, perceived organisational support, and organisational trust affect organisational citizenship behaviour. Transformational leadership is more dominant in influencing organisational citizenship behaviour. Organisational trust as a mediating variable of the relationship between transformational leadership and perceived organisational support on organisational citizenship behaviour.Originality/Novelty – This study examined the influence of transformational leadership, perceived organisational support, and organisational trust on organisational citizenship behaviour, in contrast to previous studies that examined these factors separately. It also examined organisational trust as a mediating variable in the relationship between transformational leadership, organisational support, and organisational citizenship behaviour.Implications – Companies in DKI Jakarta must build trust between leaders and Generation Z with wise and inclusive leadership. In addition, leaders must be role models, inspire, and foster pride in the team.
Exploring the Influence of Seller Reputation on Electronic Word of Mouth (e-WOM): Emphasis on Consumer Trust and Satisfaction on E-Commerce Platforms Ikhsan, Ridho Bramulya; Sari, Nuraini; Fernando, Erick; Simarmata, Juliater
Journal of Consumer Sciences Vol. 10 No. 2 (2025): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.10.2.276-298

Abstract

Background: The development of e-commerce has been reported to influence consumer behavior in conducting transactions. In this context, direct interaction between buyers and sellers was very limited. Therefore, the seller's reputation was the primary factor used by consumers to assess the credibility and reliability of the e-commerce platform. Purpose: This research aimed to explore the influence of seller reputation on electronic word of mouth (e-WOM) with trust and satisfaction as mediators. Method: An online survey method was adopted, targeting a sample of 300 consumers who had experience transacting on e-commerce platforms in the Greater Jakarta area, and was determined using purposive sampling. Furthermore, the Partial Least Squares-Structural Equation Modeling statistical method provided answers to the research hypothesis. Findings: The results showed that all research hypotheses were accepted. Trust and satisfaction are complementary mediators of the relationship between seller reputation and e-WOM. Conclusions: Based on the results, seller reputation has a positive impact on e-WOM and strengthens the e-commerce ecosystem. Research implication: Sellers who proactively manage consumer reviews increase satisfaction and minimize the impact of negative e-WOM. For e-commerce platforms, implementing a stricter verification system for sellers provided credibility assurance.
Aplikasi Model Inovasi Quintuple Helix untuk Strategi Pengendalian Pencemaran Air Sungai Brantas Alfarizi, Muhammad; Ikhsan, Ridho Bramulya; Yuniarty, Yuniarty
Jurnal Sains & Teknologi Lingkungan Vol. 16 No. 1 (2024): SAINS & TEKNOLOGI LINGKUNGAN
Publisher : Teknik Lingkungan Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jstl.vol16.iss1.art6

Abstract

The river is an inseparable part of the maritime concept because it is very close to people's lives, both those who live in cities and villages. Of the many rivers in Indonesia, the focus of this study is the Brantas River with the reason that the phenomenon of environmental cleanliness is not maintained. This study aims to explain the Quintuple Helix model according to public perception as input for the government, universities and business actors to work together to create sustainable innovations in water management in the Brantas River. This study uses a descriptive method with a survey approach. The results show the actual condition of water management in the Brantas River from the community's point of view based on the results of a survey at the Brantas River location seen from the Quintiple Helix Model, namely the education system, economic system, natural environment, media and culture-based society, and lastly is the political system. Until the conclusion, form a Quintuple Helix innovation model which will be a powerful strategy for controlling water pollution in the Brantas River
Co-Authors Alfarizi, Muhammad Annur, Rania Ramadhanty Br Sinukaban, Laranza Destami Dinegoro, Radindya Citta Efendi, Calvin Lucky Erick Fernando B311087192 Fernando, Yudi Hamali, Sambudi Hartiwi Prabowo, Hartiwi Juliater Simamarta Nuraini Sari, Nuraini Rhido, M Sangkereng, Ivan Sela, Shiyrah Theosebes Warniancy Ariesty Wouter, Dewulf Yuniarty Yuniarty Yuniarty, Yuniarty