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All Journal Journal of Economics, Business, & Accountancy Ventura Indonesian Journal of Business and Entrepreneurship (IJBE) Journal of Accounting and Management Innovation Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Ultima Management : Jurnal Ilmu Manajemen Jurnal Muara Ilmu Ekonomi dan Bisnis Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Milestone: Journal of Strategic Management Journal of Accounting and Management Innovation Jurnal Ilmu Manajemen & Ekonomika Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Proceeding of International Conference on Entrepreneurship (IConEnt) JER
Tan, Jacob Donald
Universitas Pelita Harapan
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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Journal : Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)

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KUALITAS PELAYANAN HEMODIALISA RUMAH SAKIT QIM BATANG Safitri, Herlina; Tan, Jacob Donald

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Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (74.747 KB) | DOI: 10.31955/mea.v5i3.1484

Abstract

Rumah sakit sebagai sarana kesehatan yang dilengkapi dengan alat kesehatan dan tenaga medis. Penyakit kronis seperti gagal ginjal dapat ditangani dengan perawatan hemodialisa. Di Indonesia, angka populasi gagal ginjal kronik diperkirakan 100/1 juta penduduk. Untuk mempertahankan hidupnya, pasien harus menjalani hemodialisa, maka dari itu unit hemodialisa RS QIM Batang dituntut untuk selalu meningkatkan pelayanan hemodialisa untuk mewujudkan kepuasan pasien. Desain penelitian merupakan penelitian kualitatif yang bersifat eksploratif dan eksplanatori dengan jenis studi kasus. Informan penelitian ini adalah pasien hemodialisa Rumah Sakit Qolbu Insan Mulia Batang yang berjumlah lima orang. Dari hasil penelitian terdapat lima latent variabels yang menjadi faktor kepuasan pasien yaitu: Accessibility Convenience, Adequate hemodialysis unit, Communicative Attitud, Access to BPJS (Badan Penyelenggara Jaminan Sosial), and Hygiene of Doctors and Nurses yang berkontribusi positif terhadap Patient Satisfaction di unit hemodialisa RS QIM Batang. Gambaran tingkat kepuasan pasien hemodialisa di RS QIM Batang menunjukkan hasil positif yang berarti pasien puas atas layanan yang diberikan oleh perawat hemodialisa di RS QIM Batang. Pelayanan yang diberikan oleh unit hemodialisa sudah mampu memberikan pelayanan dengan cukup baik terhadap pasien hemodialisa. Kemampuan ini sebaiknya dipertahankan oleh pihak unit hemodialisa RS QIM Batang supaya kinerja unit hemodialisa RS QIM Batang bisa melebihi harapan pasien.
EXPERIENCE OF MEDICAL SERVICES TO THE PEOPLE OF DILI, TIMOR LESTE Alkatiri, Fairuziah Binti Bader; Tan, Jacob Donald

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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v5i3.1676

Abstract

This study aims to investigate the medical service provided in Dili, Timor Leste. The National Hospital become as the center of medical services for the people of Timor Leste, however there are still many complaints against the quality of medical services initiated by the dissatisfaction of the patient which is a state of higher concern. Applying the phenomenological approach, through purposive sampling, 7 patients with medical services experiences at the National Hospital were interviewed using open-ended questions and observed. The findings pointed towards the lack of several aspects such as available service rooms and their maintenance, clinical investigation options, quantity and quality of medical personnel, and the interaction between workers and patients. These four factors contribute negatively towards patient satisfaction, and yet enlighten national hospital management to enhance their medical service quality. It is hoped that the National Hospital will develop strategies to increase patient satisfaction and cater to the medical needs of Timorese.
Co-Authors Adinegara, Marcel Agus Purwanto Alkatiri, Fairuziah Binti Bader Andrian Indramawan Anton Wachidin Widjaja Ardi Ardi Ardi Kho Armaan Arora Caroline Ratnasari Chandra, Winda CHENG, XU Enrico, Davin Evo S Hariandja Fairuziah Binti Bader Alkatiri Felyana, Felyana Hadi Cahyadi Helenna Claudia Thasya Herlina Safitri Husni, Fransiskus Xaverius Irwanto Halim Layman, Chrisanty Victoria Listyani, Nadya Kaulika Masduki Asbari Michael Prayogo Nugroho Pramono, Rudy Purba, John Tampil Qing Song Safitri, Herlina Sonnia Prayoga Stefani Mutiara Kornelius Stephen Adi Sugiarto S Suwarto, F X Teddy Purnama Thasya, Helenna Claudia Thasya, Helenna Claudia Wibisono, Natalia Ika Xujie, Xujie Yossie Giodita Jenifer Yuma Luqman Adhli