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All Journal Jurnal Edueco Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Manajemen : Jurnal Ekonomi E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat SAPANGAMBEI MANOKTOK HITEI Manajemen : Jurnal Ekonomi
Pandapotan Simatupang
Universitas Simalungun
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The Brand Image and Its Effect on Consumer Loyalty and Satisfaction as a Variable Intervening of Aqua Mineral Water Product (Study on Undergraduate Student of Management Study Program, Universitas Simalungun) Pandapotan Simatupang; Fariaman Purba
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 3, No 3 (2020): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v3i3.1123

Abstract

Brand Image and its influence on consumer loyalty and consumer satisfaction as intervening variables of Aqua Mineral Water Products (study on undergraduate student of Management Study Program, Universitas Simalungun). The purpose of this research is to find out how the influence of brand image on consumer loyalty by interviening variable consumer satisfaction. The formulation of the problems of this study, 1). Does brand image influence consumer satisfaction of Aqua Mineral Water product?, 2). Does consumer satisfaction affect consumer loyalty Aqua Mineral Water product?, 3). Does brand image influence consumer loyalty of Aqua Mineral Water product?, 4). Does brand image influence customer loyalty through customer satisfaction as an intervening variable for Aqua Mineral Water product? The sampling technique used purposive sampling with the consideration that the respondents were students who had consumed Aqua brand mineral water for 77 respondents. The analysis technique used is a simple linear analysis technique and by using path analysis, then it is processed using SPSS Version 24. From the research result obtained by regression equation 1). Z = 10.861 + 0.457 (X) + 0.77, and from equation 2). Y = 11,943 + 0,230 (X) + 0,233 (Z) + 0,93. The results of this study indicate that the brand image variable (X) has a positive and significant effect on poverty (Z) shown by a positive coefficient of 0.457 and a significance of 0.000<0.05. Satisfaction (Z) has a positive and not significant effect on loyalty (Y) with a positive coefficient of 0.233 and a significance of 0.257>0.05. Brand image (X) has a positive and significant effect on loyalty (Y) with a positive coefficient of 0.230 and a significance of 0.038<0.05. Satisfaction is able to provide an intervening effect and significant positive influence on 2 variables of brand image and loyalty with a positive coefficient of 0.230 (X); 0.233 (Z) and significance 0.181<1.66. 
Co-Authors Anggeani S, Cristina Bella Lisa Via Cindi Anggraini Damanik, Darwin Damanik, Yesni Riana Fariaman Purba Fariaman Purba Girsang, Rosita Manawari Girsang, Yuli S N Indah Lestari Indah Lestari Indah Lestari Jenni Ertina Sinaga Khairun Annisa Lisa Via, Bella Manawari Girsang, Rosita Munthe, Risma N Novita Dwi Chandra Purba, Desmi Purba, Desmi Triyanti PURBA, ELIDAWATY Purba, Fariaman Resna Napitu Rosita Manawari Girsang Roslina Tamara Rupida Sianipar Saragih, Esteriani Saragih, Liharman Saragih, Yoan Hendrawan Junpridan Sehat Sihite, Toga Shinta Eklesia Sitorus Shinta Eklesia Sitorus Sihite, Toga SIMBOLON, PIRMA Sinaga, Jenni Ertina Sinaga, Mahaitin H Sri Martina Toga Sehat Sihite Ummi Mardiah Ummi Mardiah Widiantika, Widiantika