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All Journal Jurnal ADMINISTRATOR HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Manda, Manda
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Religion Humanities Education Public Health Social Sciences

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SISTEM INFORMASI PENJUALAN PADA CAFE RUANGTU7U BERBASIS WEB Manda, Manda; Emy L Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 3 No. 1 (2025): JULI
Publisher : ADISAM PUBLISHER

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Abstract

This study aims to design and develop a web-based sales information system at Ruangtu7u Café in Jayapura, Papua. The problem faced by the café is the sales transaction process which is still done manually, such as recording orders and payments made in a tabulation book, so it is prone to recording errors, data manipulation, and difficulties in managing raw material stock. To overcome these problems, a sales information system was developed using the Waterfall method, which consists of the stages of needs analysis, system design using UML, implementation with the PHP programming language and MySQL/phpMyAdmin database, testing using the Blackbox method, and system implementation and maintenance. The results of this study indicate that the information system built is able to improve operational efficiency, transaction accuracy, and ease in preparing sales reports and stock management. In addition, the system has an interface that is easy to use by cashiers and management. This study contributes to overcoming manual transaction problems and supporting the digitalization of sales management in the small and medium enterprise (SME) sector, especially in the culinary field.
Kualitas Pelayanan Pengaduan Kasus Kekerasan Anak Di Dinas Pemberdayaan Perempuan dan Perlindungan Anak Kota Palu Pratama, Putra; Intan, Intan; Manda, Manda; Amalia, Rezki; Diva, Diva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 7 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v7i2.112

Abstract

This study aims to analyze the quality of complaint services for child abuse cases at the Office of Women’s Empowerment and Child Protection (DP3A) of Palu City in supporting child protection efforts. The study focuses on five dimensions of service quality: responsiveness, assurance, tangibles, empathy, and reliability. This research employs a descriptive qualitative approach. Data collection techniques include in-depth interviews, observations, and documentation. The informants in this study consisted of the Head of the Child Abuse Division, service staff, and data operators, who are directly involved in the process of receiving and handling complaints. Data analysis was conducted through data condensation, data display, and conclusion drawing. The findings reveal that the dimensions of responsiveness, assurance, tangibles, and empathy have been implemented quite effectively. Officers are able to provide initial responses, explain service procedures, and demonstrate concern for complainants and victims. Facilities such as service rooms and counseling rooms are available, although improvements in comfort are still needed. However, reliability has not been optimal due to delays in case follow-up, inconsistent progress information, and cross-sector coordination barriers, which reduce public trust. The study concludes that the quality of complaint services for child abuse cases at DP3A Palu City is not yet optimal.
Co-Authors Amalia, Rezki Dandan Haryono Diva, Diva Intam Kurnia Intan Intan Mustainah Mappatoba Putra Pratama Tatuhey, Emy Lenora