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All Journal Suhuf Muttaqien; Indonesian Journal of Multidiciplinary Islamic Studies Jumat Keagamaan: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Pada Masyarakat Estungkara: Jurnal Pengabdian Pendidikan Sejarah Al-Khidmah : Jurnal Pengabdian Kepada Masyarakat Jurnal Komputer dan Teknologi (JUKOMTEK) Prawara Jurnal Pengabdian Masyarakat Al-ihsan : Jurnal Pengabdian Agama Islam
Oktriawan, Wawan
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Journal : Muttaqien

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Restoran Saung Manglid Saripudin, Abin; Oktriawan, Wawan; Kurniasih, Nunung
Muttaqien Indonesian Journal of Multidiciplinary Islamic Studies
Publisher : Muttaqien Publishing, Lembaga Penelitian dan Pengabdian kepada Mayarakat (P3M) STAI DR. KH.EZ. Muttaqien Purwakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52593/mtq.02.1.03

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisa seberapa besar pengaruh kualitas pelayanan terhadap kepuasan pelanggan di Restoran Saung Manglid. Teknik pengambilan sampel menggunakan Probability Sampling yang berjumlah 96 orang responden. Variabel bebas (X) yang digunakan dalam penelitian ini adalah Bukti Fisik, Keandalan, Daya Tanggap, Jaminan dan Empati dan variabel terikat (Y) dalam penelitian ini adalah Kepuasan Pelanggan. Berdasarkan hasil  penelitian diperoleh t hitung 12, 465 dan F hitung 155,388 dengan tingkat signifikasi menunjukan sig. 0,000 < 0,05 yang berarti kualitas pelayanan memiliki pengaruh yang signifikan terhadap kepuasan pelanggan, dan dalam uji R interpretasi koefisien korelasi didapat sebesar 0,789,  terbukti kualitas pelayanan mempunyai hubungan positif dengan kepuasan pelanggan atau tingkat hubungan kuat. Dari hasil analisis data penelitian diketahui bahwa kepuasan pelanggan di Restoran Saung Manglid dipengaruhi sebesar 62,3% oleh kualitas pelayanan, sedangkan 37,7% dipengaruhi oleh variabel lainnya.
Pengaruh Kualitas Pelayanan terhadap kepuasan Nasabah dalam Perspektif Ekonomi Islam (Studi Kasus pada Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan kantor Cabang Purwakarta) Adimah, Nurul; Irsyad; Oktriawan, Wawan
Muttaqien Indonesian Journal of Multidiciplinary Islamic Studies
Publisher : Muttaqien Publishing, Lembaga Penelitian dan Pengabdian kepada Mayarakat (P3M) STAI DR. KH.EZ. Muttaqien Purwakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52593/mtq.03.2.01

Abstract

Everyone has the right to get social security in order to meet the basic needs of a decent life and increase their dignity. As a public service agency, the Employment Social Security Administering Agency (BPJS) which is non-profit, the quality of service is the starting point for its concentration. Quality services must always be provided in order to realize customer satisfaction and provide a good image in the community and provide a positive impact. The main objective of this study was to determine the effect of service quality and customer satisfaction in the perspective of Islamic Economics at BPJS Employment Purwakarta Branch Office. This research was conducted using a quantitative approach with the type of correlational research. The types of data are grouped into two categories, primary and secondary. Data collection techniques were carried out by means of interviews, questionnaires, and observations. The population in this study are BPJS Employment customers. The sampling technique used is simple random sampling technique obtained by 100 respondents. Furthermore, the data analysis technique used simple linear regression with the SPSS Statistics 22 application. The correlation results showed a value of = 0.845. Because the significance value = 0.845 > 0.05, thus the HO is rejected. Ha is accepted and it can be concluded that there is a correlation/relationship between the variables of service quality and customer satisfaction. Based on hypothesis testing, the ttable value is 1.984. So the value of tcount > ttable = 15,623 > 1,984. So it can be concluded that the service quality variable has a significant positive effect on the customer satisfaction variable. The contribution of the independent variable of service quality to the dependent variable of customer satisfaction is 71.1% while the remaining 19.9% ​​is influenced by other factors not examined in this study.
Artikel Kesejahteraan Masyarakat di Desa Campakasari Kecamatan Cempaka Purwakarta: Kesejahteraan Oktriawan, Wawan; Adriansah, Adriansah; Alisa, Siti
Muttaqien Indonesian Journal of Multidiciplinary Islamic Studies
Publisher : Muttaqien Publishing, Lembaga Penelitian dan Pengabdian kepada Mayarakat (P3M) STAI DR. KH.EZ. Muttaqien Purwakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52593/mtq.03.1.01

Abstract

The purpose of this study was to determine the level of community welfare in Campakasari village, Campaka district, Purwakarta district. The research was conducted in Campakasari village, Campaka sub-district, Purwakarta district. The population in this study was the entire community in Campakasari village, Campaka district, Purwakarta district, amounting to 2,285 families. The sample in this study was 90 heads of families. The data collection technique used is interview. The data analysis technique used is descriptive qualitative analysis. The results showed that the level of community welfare was 26 respondents (29%) belonging to the prosperous family I, 51 respondents (57%) belonging to the prosperous II, and 13 respondents (14%) belonging to the prosperous III. All of the people studied were categorized as moderate or not poor because their income reached the minimum wage, the prosperous family I was IDR 3,500,000, meanwhile the prosperous society II was IDR 4,000,000 and the prosperous community group III was IDR 4,500,000.
Co-Authors Abdul Malik, Rifki Abu Bakar Sidik, Haris Adimah, Nurul Adriansah, Adriansah Alisa, Siti Annisa, Akkeu Azhar Bahrun, Adriansah Dyah Wulandari Ghina, Ghina Agniya Suhulah Irsyad Khofifah, Nisa Nurramdhiani Kurnia, Okto Marbun, Sopardo Muhammad, Adamu Abubakar Mukti, Saepul Nidhah Nurfadzilah, Laila Siti Nunung Kurniasih, Nunung Putri, Sri Novianti R. Moch, Ridha Ramdani, Fazri Saripudin, Abin Setiawan, Revananza Razavi Setiawan, Usep Supendi, Dede Uswatunhasanah, Hana