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All Journal Jurnal Gizi NUTRIRE DIAITA Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Pengabdian Masyarakat AbdiMas JUKEJ: Jurnal Kesehatan Jompa Toplama
Jusat, Idrus
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Agriculture, Biological Sciences & Forestry Humanities Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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EVALUATION OF THE SUCCESS OF IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS AT RSUP Dr. SITANALA WITH USER SATISFACTION AS AN INTERVENING VARIABLE Susilowati, Wahyu; Jusat, Idrus
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.379

Abstract

This study aims to assess the success of EMR implementation based on user satisfaction and net benefits, as well as to determine the supporting and inhibiting factors in EMR implementation. This study uses a quantitative method with cross cross-sectional design. The research sample used purposive sampling with a total of 84 respondents (nurses who have worked for at least 3 years).  The independent variables in this study are system quality, information quality, service quality, and user perception. The dependent variable is the net benefits, and the intervening variable is user satisfaction. Data analysis using SEM PLS. The results show that user satisfaction does not mediate the influence between system quality variables, information quality, service quality, and user perception of net benefits. System quality and information quality affect user satisfaction and net benefits. Service quality affects user satisfaction but does not affect net benefits.  User perception does not affect user satisfaction and net benefits. User satisfaction affects net benefits. The most influential independent variable is information quality.
Learning Organization and Feedback Culture in Patient Safety Incident Reporting: The Mediating Role of Non-Punitive Response William, Wilko; Liana, Duta; Jusat, Idrus
JUKEJ : Jurnal Kesehatan Jompa Vol 4 No 2 (2025): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol4.Iss2.1936

Abstract

This study originated from initial observations at RSIA Santo Yusuf North Jakarta, which highlighted the importance of evaluating the extent to which feedback culture and learning organization influence healthcare workers’ behavior in reporting patient safety incidents. The purpose of this research is to analyze the influence of feedback culture and learning organization on patient safety incident reporting, with non-punitive response as an intervening variable. The study employed a quantitative approach using a survey method and path analysis technique. The research sample consisted of 95 nurses and midwives at RSIA Santo Yusuf North Jakarta. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) method. The results indicate that Feedback Culture (X1) and Learning Organization (X2) have a positive and significant effect on Non-Punitive Response (Z), with coefficients of 0.445 (p = 0.000) and 0.386 (p = 0.000), respectively. Non-Punitive Response (Z) also significantly influences Patient Safety Incident Reporting (Y) (β = 0.200; p = 0.004). In addition, Feedback Culture (X1) directly affects Incident Reporting (Y) (β = 0.218; p = 0.001), while Learning Organization (X2) shows the strongest direct effect (β = 0.387; p = 0.000). These findings emphasize the importance of strengthening feedback culture, fostering organizational learning, and ensuring non-punitive responses to improve the quality of patient safety incident reporting. Practically, this research contributes by providing hospital management with evidence-based insights to design interventions, policies, and training programs that encourage open communication and create a supportive culture for healthcare professionals in reporting incidents.
Co-Authors Dewanti, Lintang Purwara Dudung Angkasa Hasti, Setyorini Nur Iqlima, Zulfa Rizkia Nur Komariah, Lilis Kumala, Winda Liana, Duta Marudut, Marudut Muniroh, Muniroh Mury Kuswari Nuraldimas, Asri Pradini, Indira Rachmanida Nuzrina Ramadhan, Yanuar Riska, Riyana Silvia, Merryna Nia Susilowati, Wahyu Vitria Melani, Vitria Wahyuni, Yulia William, Wilko Wongso, Stevanus Bram Mario