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Employee Performance Measurement through Balance Scorecard Instrument Ratnawati, Susi; Rapitasari, Diana; Kharismawati, Ika; Negoro, RM Bramastyo Kusuma
Jurnal Analisis Sosial Politik Vol 4 No 1 (2020): Jurnal Analisis Sosial Politik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jasp.v4i1.52

Balance Scorecard (BSC) is a score card for viewing and recording performance in an organization. Balance scorecard is used to measure executive performance and is a measurement tool for evaluating executive performance both financial and non-financial, in the short and long term, internal and external. Balanced Scorecard in its development not only relates to the card used to record executive scores but more broadly covers all lines. The results of research in the first year were the application of the BSC in the National Population and Family Planning Institution (BKKBN) starting in 2007 and up to now has experienced many improvements. BSC which was initially only applied for Echelon II levels, in 2009 was applied at echelon III and IV levels, then has also been applied at the staff level. The application of BSC in BKKBN is considered to have many benefits including being able to communicate organizational strategy from the highest level to the lowest level, providing an objective measure of employee performance appraisal, providing feedback to improve performance, and increasing leadership commitment to evaluate and improve performance.

Pengaruh SOP, Kualitas Pelayanan Internet dan Kepercayaan Pelanggan terhadap Kepuasan Pelanggan di PT. Garnet Cabang Surabaya Fachruddin, Muhammad Rizky; Qomari, Nurul; Kharismawati, Ika
Benchmark Vol. 5 No. 1: September 2024
Publisher : Universitas Bhayangkara Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46821/benchmark.v5i1.516

Pada era globalisasi, teknologi telekomunikasi terus berkembang, meluas dari layanan suara ke data (internet). PT. GARNET Cabang Surabaya menggunakan teknologi broadband fiber optic yang menawarkan minim gangguan elektromagnetik, kecepatan tinggi, dan keamanan tinggi. Penelitian ini mengevaluasi pengaruh Standar Operasional Prosedur (SOP), kualitas layanan internet, dan kepercayaan pelanggan terhadap kepuasan pelanggan di PT. GARNET Cabang Surabaya. Dengan menggunakan analisis regresi berganda dan melibatkan 100 responden, hasilnya menunjukkan bahwa SOP, kualitas layanan, dan kepercayaan pelanggan secara signifikan mempengaruhi kepuasan pelanggan. Ketiga faktor tersebut menjadi faktor dominan dalam meningkatkan kepuasan pelanggan, menekankan pentingnya penerapan SOP yang baik dan peningkatan kualitas layanan serta kepercayaan pelanggan.

DESIGN OF EMPOWERMENT MODEL FOR SMOKED FISH INDUSTRY THROUGH CUSTOMER RELATIONSHIP MANAGEMENT BASED ON THE ADAPTATION OF DIGITAL TRANSFORMATION IN SIDOARJO COAST Siswati, Endang; Imamah, Nurul; Inayah, Nur Lailiyatul; Kharismawati, Ika
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8, No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12005

The aim of this research is to develop smoked fish home industry through customer relationship management and identify supporting factors and also barriers in the development of the smoked fish industry through customer relationship management. This research used a qualitative approach. Data collection was carried out using interviews, observations and focus group discussions consisting of the village head, Bumdes director, and smoked fish industry stakeholders in Penatarsewu village. After the data was obtained, data triangulation was carried out and then analysed, namely data reduction, data presentation and conclusions. The results found that the customer relationship management model in small businesses is applied to services, namely providing good service to consumers and on social media. Marketing is done online and sales are made directly. Sales management organizes the sales' SOP from orders to products received by consumers. Factors that support the development of smoked fish home industry through customer relationship management include high consumer demand and it makes the product always sold out, meaning there is potential to be developed for the better. Meanwhile, the constraining factor is that the ability of resources is still limited, making the smoked fish business in Penatarsewu village rather difficult to develop.

The Influence of Consumer Perceptions, Price and Product Quality on Purchasing Decisions for Tawas Natural Spray Deodorant Fitriyah, Rohmatul; Widiana, Muslichah Erma; Kharismawati, Ika
Benchmark Vol. 5 No. 2: April 2025
Publisher : Universitas Bhayangkara Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46821/benchmark.v5i2.618

This study aims to analyze how consumer perceptions, price, and product quality influence purchasing decisions for alum natural spray deodorants, especially for students at the Faculty of Economics and Business, Bhayangkara University Surabaya. A total of 84 respondents were sampled in this study, which were selected through purposive sampling technique with the application of the Slovin formula. Data collected through questionnaires filled by respondents using a Likert scale, and supported by literature data. The analysis methods used in this study include research instrument tests, classical assumption tests, multiple linear regression analysis, and hypothesis testing. The results showed that consumer perceptions, price, and product quality have an influence both partially and simultaneously on purchasing decisions for alum natural spray deodorants for students of the Faculty of Economics and Business, Bhayangkara University Surabaya.

A Model for Culinary Business Development Using Digitalization and Halal Food to Enhance Local Product Competitiveness in Coastal Villages Siswati, Endang; Rapitasari, Diana; Kharismawati, Ika
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 2 No. 3 (2025): ePaper Bisnis : International Journal of Entrepreneurship and Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v2i3.460

This study aims to determine and analyze the potential and challenges of culinary businesses, the implementation of digitalization and halal certification, and the development of an effective and sustainable model for the "Resto Apung" culinary business to support food economic independence in coastal villages. The research was conducted at "Resto Apung" using a qualitative descriptive method with data collection techniques such as interviews, observations, and focus group discussions. The findings show that the "Resto Apung" business holds significant potential as a culinary destination with a strong attraction due to its unique location and menu offerings based on local marine products. However, several challenges hinder its development, including low digital literacy among business managers, lack of structured and professional management systems, and the absence of halal certification which is crucial in targeting broader Muslim consumer segments. Currently, digitalization has only been applied in the marketing aspect, primarily through social media, while other aspects such as financial management, customer service, and operational processes are still managed conventionally. Nevertheless, the managers have shown awareness and initiatives to improve, especially in recognizing halal certification as a strategic competitive advantage. The proposed development model integrates digitalization into all aspects of business management, enhances human resource capacity through technical and managerial training, and includes efforts to obtain halal certification. This holistic approach is expected to increase the competitiveness of the culinary business, optimize local potential, and ultimately contribute to the achievement of food economic independence in coastal areas.

DESIGN OF EMPOWERMENT MODEL FOR SMOKED FISH INDUSTRY THROUGH CUSTOMER RELATIONSHIP MANAGEMENT BASED ON THE ADAPTATION OF DIGITAL TRANSFORMATION IN SIDOARJO COAST Siswati, Endang; Imamah, Nurul; Inayah, Nur Lailiyatul; Kharismawati, Ika
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12005

The aim of this research is to develop smoked fish home industry through customer relationship management and identify supporting factors and also barriers in the development of the smoked fish industry through customer relationship management. This research used a qualitative approach. Data collection was carried out using interviews, observations and focus group discussions consisting of the village head, Bumdes director, and smoked fish industry stakeholders in Penatarsewu village. After the data was obtained, data triangulation was carried out and then analysed, namely data reduction, data presentation and conclusions. The results found that the customer relationship management model in small businesses is applied to services, namely providing good service to consumers and on social media. Marketing is done online and sales are made directly. Sales management organizes the sales' SOP from orders to products received by consumers. Factors that support the development of smoked fish home industry through customer relationship management include high consumer demand and it makes the product always sold out, meaning there is potential to be developed for the better. Meanwhile, the constraining factor is that the ability of resources is still limited, making the smoked fish business in Penatarsewu village rather difficult to develop.

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