Soulisa, Abdul Gani
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Kepuasan Pasien Terhadap Pelayanan Kesehatan Gigi dan Mulut di Puskesmas Kapuk II Jakarta Andayani, Lia Hapsari; Soulisa, Abdul Gani; Christian, Johanes
E-Prodenta Journal of Dentistry Vol 8 No 2 (2024)
Publisher : Fakultas Kedokteran Gigi UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.eprodenta.2024.008.02.5

Abstract

Latar Belakang : Kepuasan pasien dapat dikaitkan dengan kepatuhan serta hasil perawatan kesehatan yang lebih baik. Pemeliharaan kepuasan pasien dalam pelayanan kesehatan gigi dan mulut sangat penting untuk memenuhi kebutuhan pasien, menjaga kepatuhan pasien, serta reputasi institusi. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut di Puskesmas Kapuk II Jakarta berdasarkan karateristik demografis mereka. Metode : Studi cross-sectional ini menggunakan metode purposive sampling yang melibatkan pasien poli gigi Puskesmas Kapuk II Jakarta. Kuesioner yang diisi secara mandiri menggunakan skala Likert dengan 5 poin untuk menilai kepuasan pasien. Kuesioner terdiri dari 5 dimensi service quality (SERVQUAL) yaitu reliabilitas, daya tanggap, jaminan, empati dan tampilan fisik. Data didapatkan dari 194 pasien dan uji Chi Square digunakan untuk melihat hubungan antara faktor-faktor demografi dengan tingkat kepuasan pasien. Hasil : Terdapat gubungan signifikan antara tingkat pendidikan dengan dimensi daya tanggap (p=0.000), reliabilitas (p=0.003), jaminan (p=0.000) dan empati (p=0.000). Terdapat pula hubungan yang signifikan antara jenis kelamin dengan dimensi tampilan fisik (p=0.001), reliabilitas (p=0.001), dan empati (p=0.000). Hubungan yang signifikan juga ditemukan antara status pekerjaan dengan dimensi tampian fisik (p=0.000), reliabilitas (p=0.012) dan empati (p=0.026). Kesimpulan : Mayoritas pasien merasa puas terhadap pelayanan kesehatan gigi di Puskesmas Kapuk II Jakarta. Dimensi tampilan fisik dan jaminan mendapatkan kepuasan tertinggi. Karateristik demografi berhubungan dengan kepuasan pasien.
Oral Health Behaviors and Oral Health Status in Elementary School Children in East Kalimantan, Indonesia Andayani, Lia Hapsari; Elisanditya, Amabelle; Soulisa, Abdul Gani; Lestari, Sri
Journal of Dentistry Indonesia Vol. 33, No. 1
Publisher : UI Scholars Hub

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Abstract

Background: Children's oral health can be influenced by various factors, including health behaviors, dietary patterns, and oral health knowledge. This study aimed to determine the correlation between oral health behaviors and oral health status in elementary school children. Methods: This cross-sectional study involved 182 elementary school children in Bontang, East Kalimantan, taken by convenience sampling. Health behavior data were acquired by 12-item questionnaires based on the WHO guideline. Examination of dental and oral health status was done by using the DMFT Index and OHI-S. Chi-square was used to determine the correlation between oral health behaviors and oral health status. Results: Majority of children had DMFT score index less than or equal to 8 (86.3%) and OHI-S score more than or equal to 1 (54.4%). There was a significant difference between age (p = 0.012) and the dental caries status of children. There was also a significant difference between consumption of biscuits (p = 0.018) and the dental caries status of children. Conclusions: Elementary school children in Bontang, East Kalimantan, still have poor oral health behaviors. Education on the importance of daily toothbrushing, regular dental visits, healthy eating habits, and the use of fluoride-containing toothpaste still needs to be improved.