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All Journal Jurnal Ilmiah Administrasi Publik (JI@P) Adi Widya : Jurnal Pengabdian Masyarakat Solidaritas GANESHA: Jurnal Pengabdian Masyarakat International Journal of Law, Policy and Governance SAKOLA: Journal of Sains Cooperative Learning and Law
Sardjono, Herning Suryo
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Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Construction Of President Joko Widodo's Twitter Account Before And During The Covid-19 Pandemic Aji, Haryo Kusumo; Sardjono, Herning Suryo
International Journal of Law Policy and Governance Vol. 1 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijlpg.v1i2.412

Abstract

President Joko Widodo in his second term of government has five visions to achieve, but must face the Covid-19 pandemic which has changed all aspects of the state, including policy directions. Jokowi also uses social media Twitter to provide updates on official state activities through the @jokowi account. For this reason, this research wants to see how the framing or media frames displayed by Joko Widodo's official account before and during the Covid-19 pandemic. The purpose of this research is to see how social media Twitter is constructed in framing President Joko Widodo's policies before and during the Covid-19 pandemic. Is it still in accordance with the five visions of the government in the second period or is it already different. This research constructs President Joko Widodo's social media twitter during the second administration period before and during the pandemic. The method used is qualitative with framing analysis, which concerns how the media interprets, understands and frames the events that are reported. The state of the art of this research is to continue previous research on the framing of President Jokowi's government on YouTube media tempodotco and detikcom. The results of this research are what President Joko Widodo conveyed on his Twitter account before the pandemic focused more on the vision of accelerating infrastructure development, and investing as wide as possible. Meanwhile, during the pandemic, more work was done on the vision of human resource development, bureaucratic reform and the right-target State Budget to tackle Covid-19.
Persepsi Viewers Konten YouTube Noice Pada Tayangan "Berbeda Tapi Bersama" Sebagai Media Penyampaian Pesan Anggrahini, Risma Ajeng; Sardjono, Herning Suryo; Kusumo Aji, Haryo
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

ABSTRACT The use of YouTube as a medium for conveying messages and as a medium for sharing video content creates various perceptions for those who access it. "Berbeda Tapi bersama" content show is one of the YouTube content in the Noice channel which contains Islamic preaching that is packaged in a modern and contemporary way, various backgrounds of life and religious differences can be discussed in this content. This research aims to find out how viewers' perceptions of the Berbeda Tapi Bersama content show as a medium for delivering messages. By using the theory of the process of perception by Alex Sobur, namely through the process of selection, interpretation and reaction. The method used in this research is qualitative, to understand a phenomenon that has been experienced by the research subject through interviews and documentation. The results of this study are viewers (informants) perceive positively, namely, the show can open a new view points towards others, generate a high sense of tolerance, and change a better mindset and also YouTube as a medium as a medium for delivering very informative messages, as an effective source of knowledge, means of entertainment and YouTube is a place to channel creativity. Keywords: perception, content impressions, YouTube.
Pola Komunikasi Interpersonal Dalam Meningkatkan Kualitas Pelayanan Karyawan di PPCP Indoprint Surakarta (Studi Kasus terhadap General Manager dan Customer Service) Moekti, Muhammad Habib Hari; Sardjono, Herning Suryo
SAKOLA: Journal of Sains Cooperative Learning and Law Vol 2, No 2 (2025): Oktober 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/sakola.v2i2.7022

Abstract

Industri percetakan digital dan clothing maker mengalami pertumbuhan pesat sebagai media ekspresi identitas dan promosi. PPCP Indoprint Surakarta, sebagai perusahaan professional clothing maker dengan 11 cabang nasional, menghadapi tantangan komunikasi yang berdampak pada kualitas pelayanan customer service. Penelitian ini bertujuan untuk mengetahui pola komunikasi interpersonal yang dilakukan oleh customer service dengan general manager dalam meningkatkan kualitas pelayanan di PPCP Indoprint Surakarta. Teori yg dipakai pada penelitian ini menggunakan pola komunikasi interpersonal Stewart L. Tubbs dan Sylvia Moss. Metode penelitian menggunakan pendekatan kualitatif deskriptif, teknik pengumpulan data dikakuan melalui wawancara, observasi dan dokumentasi. Teknik analisis data yang menggunakan tahap pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Triangulasi sumber dilakukan untuk menilai keabsahan data yang dikumpulkan. Hasil penelitian menunjukkan bahwa PPCP Indoprint Surakarta menerapkan tiga pola komunikasi interpersonal antara general manager dan customer service, yaitu pola linear, interaksional, dan transaksional. Penerapan pola tersebut dapat meningkatkan kualitas pelayanan customer service dalam hal pelayanan kepada pelanggan, pemahaman produk, dan motivasi.
KUALITAS PELAYANAN PEMBAYARAN PASIEN UMUM PADA KASIR RUMAH SAKIT UMUM DAERAH (RSUD) CARUBAN KABUPATEN MADIUN Maryani, Sri; Suwardi, Suwardi; Sardjono, Herning Suryo
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10276

Abstract

ABSTRACT THE QUALITY OF PUBLIC PATIENT PAYMENT SERVICES AT CASHIER OF REGIONAL PUBLIC HOSPITAL (RSUD) CARUBAN MADIUN REGENCY Public service is an effort of state to fulfill the basic needs and rights of its citizens. Public service providers must stick to the principle of excellent service. RSUD Caruban in Madiun Regency is one of the public service providers in health sector. One of the non-medical service units in RSUD Caruban is cashier's payment service. However, there are still complaints from patients about the quality of the service. The purpose of this study is to analyze the quality of public patient payment services at the cashier of RSUD Caruban, Madiun Regency which was measured on five service dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. This research was carried out at the RSUD Caruban, Madiun Regency. The population was all public patients at RSUD Caruban in Madiun Regency or their representative families. The sample was determined by Accidental sampling using Lemeshow formula, 96 people. Source of data consists of primary data and secondary data. Data collection techniques of this study using a questionnaire. Data were analyzed descriptively quantitatively with the help of frequency tables. The results of the study showed that the quality of public patient payment services at cashier of regional public hospital (RSUD) Caruban Madiun Regency is good. It is supported by average score result of 5 dimensions of the service. The first, the total average score of Tangibles is 3,86 which is included in good quality category. second, the total average score of Responsiveness is 4,14 which is included in good quality category. Third, the total average score of Reliability is 4,10 which is included in good quality category. Fourth, the total average score of Assurance is 4,17 which is included in good quality category. And fifth, the total average score of Empathy is 4,12 which is included in good quality category. Keywords: Service Quality, Tangibles, Responsiveness, Reliability, Assurance, Empathy
MEMBANGUN KOMUNIKASI EMPATIK ORANG TUA: INOVASI PENCEGAHAN KEKERASAN SEKSUAL BERBASIS KELUARGA Sardjono, Herning Suryo; Arlinda, Silvi Aris
GANESHA: Jurnal Pengabdian Masyarakat Vol 6 No 1 (2026): Januari 2026
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Tunas Pembangunan Surakarta (UTP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/ganesha.v6i1.6221

Abstract

Kekerasan seksual terhadap anak merupakan permasalahan sosial yang terus meningkat dan berdampak serius terhadap perkembangan psikologis, sosial, dan emosional anak. Salah satu faktor yang berkontribusi terhadap tingginya kerentanan anak adalah rendahnya kualitas komunikasi interpersonal dalam keluarga, khususnya akibat tabu budaya dan keterbatasan literasi orang tua dalam membahas isu seksualitas. Kegiatan pengabdian masyarakat ini bertujuan untuk mengembangkan dan mengimplementasikan model komunikasi interpersonal keluarga berbasis kearifan lokal dan teknologi digital sebagai upaya pencegahan kekerasan seksual terhadap anak di Kelurahan Banjarsari, Kota Surakarta. Metode pelaksanaan menggunakan pendekatan Participatory Action Research (PAR) yang melibatkan ibu-ibu PKK sebagai mitra aktif melalui tahapan persiapan, pelaksanaan seminar dan pelatihan luring, pembuatan luaran, serta evaluasi kegiatan. Kegiatan dilaksanakan selama dua bulan dengan melibatkan 32 peserta. Evaluasi dilakukan melalui pretest dan posttest menggunakan kuesioner skala Likert, serta wawancara dan observasi partisipatif. Hasil kegiatan menunjukkan adanya peningkatan signifikan pada pengetahuan, kesadaran, dan keterampilan pendampingan orang tua dalam pencegahan kekerasan seksual terhadap anak, dengan rata-rata peningkatan skor sebesar 50%. Selain itu, peserta menunjukkan perubahan sikap berupa meningkatnya keterbukaan komunikasi orang tua–anak dan berkurangnya hambatan budaya dalam membahas isu seksualitas. Hasil pengabdian ini menegaskan bahwa penguatan komunikasi interpersonal keluarga berbasis komunitas dan kearifan lokal merupakan strategi penting dan berkelanjutan dalam mendukung upaya pencegahan kekerasan seksual terhadap anak di tingkat keluarga.
Co-Authors Aji, Haryo Kusumo Anggrahini, Risma Ajeng Arlinda, Silvi Aris Armaretta, Gita Dinda Buddy Riyanto Dian Esti Nurati Diyansari, Margareta Ruwita Hendriyanto, M Irawati, Aci Diana Ayu Kusumo Aji, Haryo Maharani, Gita Anzi Mahendra, Yoga Dhimas Maryani, Sri Maya Sekar Wangi Moekti, Muhammad Habib Hari Nugroho, Suryawan Hari Nurnawati Hindra Hastuti Sari, Atika Arum Suwardi Suwardi Wicaksono, Jonathan Anggit