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All Journal JRMSI - Jurnal Riset Manajemen Sains Indonesia Referensi : Jurnal Ilmu Manajemen dan Akuntansi Dinasti International Journal of Management Science Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi)
Widi Dewi Ruspitasari
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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TQM, SISTEM PENGHARGAAN DAN SISTEM PENGUKURAN KINERJA SEBAGAI FAKTOR KINERJA KARYAWAN PT. SAKTI INDONESIA SERTIFIKASI Wasis Swo Leksana; Moh. Bukhori; Widi Dewi Ruspitasari
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 9, No 1 (2021)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/ref.v9i1.1821

Abstract

This study aims to examine Total Quality Management, reward systems, and performance measurement systems as factor on the performance of employees of PT. Sakti Indonesia Certification. Using quantitative with questionnaire to be analyzed by multiple linear regression. The results showed that all factor has positive impact but TQM and measurement systems has not significant effect while the reward system has significant effect on employees performance. For future can expand the scope of research, so that researchers' results are more likely to be concluded in general. And also in order to use research objects other than service companies that have more samples 
Analisis Pengaruh Citra Merek Dan Kepercayaan Terhadap Loyalitas Pelanggan Aqua Di Basa Swalayan Kabupaten Pemalang Devfi Indriana; Yunus Handoko; Widi Dewi Ruspitasari
Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Vol 5 No 1 (2022): Jurnal HUMMANSI (Humaniora, Manajemen, dan Akuntansi)
Publisher : Sekolah Tinggi Ilmu Komputer YOS SUDARSO Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (858.538 KB) | DOI: 10.33488/1.jh.2022.1.311

Abstract

AQUA is the market leader in the bottled drinking water industry, but Aqua has a problem with customer loyalty, this is shown by AQUA's customers being willing to buy other products when bottled drinking water with the AQUA brand cannot be found. Aqua's position is also increasingly threatened by the arrival of competitors who continue to innovate and improve their quality. To be able to continue to survive as a market leader in the bottled drinking water industry, AQUA must keep its customers from switching to other brands. This study aims to determine the effect of Brand Image and Brand Trust on AQUA customer loyalty in Basa Swalayan Pemalang Regency. The independent variables in this study are Brand Image and Brand Trust, while the dependent variable is customer loyalty. The population in this study were AQUA customers at Basa Swalayan Pemalang Regency, the number of research samples was 100 respondents, the analytical tool used in this study was multiple linear regression, Based on the results of the study, it is known that brand image and brand trust have a significant effect on AQUA customer loyalty at Basa Swalayan Pemalang Regency Keywords: Customer Loyalty, Brand Image and Brand Trust
PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT TOGAMAS SEMESTA ABADI KOTA MALANG Dedi Gunawan Saputra; Yunus Handoko; Widi Dewi Ruspitasari
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 12 No. 1 (2021): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JRMSI.012.1.08

Abstract

Kinerja karyawan sebagai salah satu hal yang sangat penting untuk mencapai visi perusahaan. Penelitian ini bertujuan untuk menguji pengaruh kepemimpinan dan motivasi terhadap kinerja karyawan dengan dimediasi oleh kepuasan kerja karyawan. Penelitian ini melibatkan 30 responden yang merupakan karyawan PT Togamas Semesta Abadi Kota Malang. Data dalam penelitian ini diperoleh dari hasil pengisian kuesioner. Data penelitian selanjutnya dianalisis secara kualitatif maupun kuantitatif dengan teknik analisis Structural Equation Modelling-Patrial Least Square (SEM-PLS). Berdasarkan hasil analisis PLS, diperoleh hasil bahwa kepemimpinan berpengaruh positif dan signifikan terhadap kepuasan kerja, motivasi tidak berpengaruh signifikan terhadap kepuasan kerja, kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja, kepemimpinan tidak berpengaruh signifikan terhadap kinerja, dan motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan.
The Impact of Service Quality on Customer Loyalty Through Customer Satisfaction of PT Multicom Persada International Jakarta Indra Sani; Tin Agustina Karnawati; Widi Dewi Ruspitasari
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2202

Abstract

In today's competitive business environment, firms are continuously seeking for methods to acquire a competitive advantage and assure long-term success by using proven techniques, such as concentrating on establishing client loyalty. Companies that develop great customer loyalty can not only boost client retention but also generate growth and profitability. The purpose of this investigation was to investigate and examine 1) the impact of service quality on customer satisfaction, 2) the impacts of customer satisfaction on customer loyalty, 3) the impact of service quality on customer loyalty, and 4) the effect of service quality on loyalty through customer satisfaction. This study employed a descriptive research design using quantitative methodologies. The study includes 80 respondents chosen at random from clients of PT Multicom Persada Internasional Jakarta and other cities in Indonesia. As a consequence, with a score of 0.293, customer satisfaction was determined to have a positive influence on customer loyalty. Furthermore, with a score of 0.690, service quality was found to have a positive influence on customer satisfaction. Service quality has a positive impact on customer loyalty of 0.261, and service quality influences customer loyalty through customer satisfaction, yielding a value of 0.203
Co-Authors Dedi Gunawan Saputra Devfi Indriana Indra Sani Moh. Bukhori Tin Agustina Karnawati Wasis Swo Leksana Yunus Handoko