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All Journal IKRA-ITH ABDIMAS J-SAKTI (Jurnal Sains Komputer dan Informatika) Society: Jurnal Pengabdian Masyarakat Jurnal Sains dan Teknologi Jurnal ICT : Information and Communication Technologies Jurnal Sistem Informasi dan Informatika PUBLIDIMAS
Doni, Rahmad
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Application of the C4.5 Algorithm Method to Identify Factors Affecting Package Delivery Delays at the Post Office Siahaan, Muhammad Taufik; Doni, Rahmad
Jurnal ICT : Information and Communication Technologies Vol. 16 No. 2 (2025): October, Jurnal ICT : Information and Communication Technologies
Publisher : Marqcha Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jict.v16i2.273

Abstract

In the modern logistics landscape, timely package delivery has become a critical determinant of service quality and customer satisfaction. However, frequent delivery delays at the Post Office continue to pose operational challenges, largely due to multifactorial causes such as weather, distance, and scheduling inefficiencies. This study aims to identify and analyze the dominant factors influencing delivery delays using the C4.5 decision tree algorithm, a robust data mining method capable of handling categorical and continuous variables while generating interpretable decision rules. The research utilized historical delivery data from the Post Office, encompassing attributes such as weather conditions, delivery distance, order time, and package type. The analysis revealed that weather conditions had the highest information gain (0.0282430), indicating their dominant impact on delivery performance, followed by distance and package characteristics. The model successfully generated 112 decision rules that enable managers to predict and mitigate potential delays. The findings highlight the effectiveness of the C4.5 algorithm in uncovering complex patterns within operational data and its potential to support data-driven decision-making in logistics management. The implementation of this model can significantly enhance delivery reliability, operational efficiency, and customer trust, representing a strategic advancement toward digital transformation in postal services.
Co-Authors Abdullah Syafei Akbar , Fauzul Akbar Arrosyid, Muhammad Dwiki Putri, Dini Ridha Farhan Sya'bandi Nasution Fitriansyah, Ainul Fuad Fragastia, Vidi Agung Ginting, Ria Ukur Hayeedama, Habibie Hulu , Dafid Putra Iwan Fitrianto Rahmad Kurniawan, Edo Maulia Rahman Miftakhul Huda Muhammad Andy Syahputra MUHAMMAD REZA FAHLEVI Muhatri, Muhatri nasution, fitri pranita Nasution, Fitry Pranita Pasaribu, Jamil Putri, Fetty Ade Siahaan, Muhammad Taufik Syahrin, Elvin Wahyu Aditya Zakky Mubarak , Ahmad Zulfikar, Ahdan