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Journal : SKY EAST: Education of Aviation Science and Technology

Standarisasi Jalan Inspeksi/Check Road Guna Meningkatkan Keamanan di Sisi Udara Bandar Udara Internasional Jenderal Ahmad Yani Semarang Perangin Angin, Andi Frianto; Luwihono, Andung; Zaini, Faizal
SKY EAST: Education of Aviation Science and Technology Vol. 1 No. 1 (2023): SKY EAST: Education of Aviation Science and Technology (January-June 2023)
Publisher : Politeknik Penerbangan Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61510/east.v1i1.8

Abstract

This research aims to analyze the standardization of Check Road to improve the security on the airside of Jenderal Ahmad Yani International Airport in Semarang. The research method used is qualitative, collecting data through observations, literature review, documentation, and interviews. The results of the study reveal the need for improvement measures, including adjusting the facilities according to the established standards, expanding the coverage of perimeter patrols, and planning for the fulfillment of standards by the airport management. Based on the findings of this research, it can be concluded that standardization of the Check Road on the airside of Jenderal Ahmad Yani International Airport in Semarang is necessary to enhance security.
Pentingnya Pelayanan Informasi Berbasis Digital terhadap Pengguna Jasa Penerbangan di Bandar Udara Internasional Jenderal Ahmad Yani Semarang Bunahri, Rifqi Raza; Bahtiar; Luwihono, Andung
SKY EAST: Education of Aviation Science and Technology Vol. 1 No. 1 (2023): SKY EAST: Education of Aviation Science and Technology (January-June 2023)
Publisher : Politeknik Penerbangan Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61510/east.v1i1.9

Abstract

This research aims to analyze the importance of digital-based information services for aviation service users at Jenderal Ahmad Yani International Airport in Semarang. The research method used is qualitative descriptive, collecting data through observations and interviews with passengers and airport staff. The results of the study indicate that passengers face difficulties in accessing information and there is a lack of personnel in the Customer Service department to serve passengers, thus requiring innovation in the form of a Virtual Customer Assistant (VICA) to facilitate passengers in obtaining desired information, as well as the addition of Customer Service personnel. Based on the findings of this research, it can be concluded that digital-based information services are crucial in enhancing the aviation service user experience at Jenderal Ahmad Yani International Airport in Semarang.