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Journal : Indonesian Journal of Business Intelligence (IJUBI)

IMPLEMENTASI SISTEM DIAGNOSIS LAYANAN INTERNET PT. FIBER NETWORKS INDONESIA MENGGUNAKAN METODE CERTAINTY FACTOR DAN CASE-BASED REASONING Jeffry Andhika Putra; Teguh Sadewo Pangestu
Indonesian Journal of Business Intelligence (IJUBI) Vol 5, No 2 (2022): Indonesian Journal of Business Intelligence (IJUBI)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijubi.v5i2.2646

Abstract

PT. Fiber Networks Indonesia (FiberNet) is intended to make it easier for service users to overcome FiberNet service disruptions. So, users can directly diagnose symptoms and the system directly provides solutions related to service problems. It is hoped that the system can help users and provide education in solving problems without contacting customer service. The FiberNet service fault diagnosis system is designed and implemented using PHP, MySQL database, Certainty Factor method, and Case-Based Reasoning method. The application of the Certainty Factor method is used to determine the percentage value based on the specified confidence value. The application of the Case-Based Reasoning method is used to compare new cases, old cases, and determine the case of each selected symptom where the highest Certainty Factor percentage value becomes a reference. The application made has five elements of an expert system, namely a knowledge base, database, inference mechanism, user interface, and system implementation where the application can detect symptoms experienced in internet services.
IMPLEMENTASI SISTEM PENGELOLAAN ARSIP KORESPONDENSI BERBASIS LAMAN PORTAL (KASUS: KAPANEWON MLATI, SLEMAN, YOGYAKARTA) Jeffry Andhika Putra; Asti Ratnasari
Indonesian Journal of Business Intelligence (IJUBI) Vol 6, No 2 (2023): Indonesian Journal of Business Intelligence (IJUBI)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijubi.v6i2.3762

Abstract

The development of technology is presently getting information as an important pillar with the functional exertion of an institution to achieve pretensions that are salutary to the institution. One technology presently truly useful and constantly used is the World Wide Web known as the website. Indeed, now the web has entered every agency, including government agencies.This study aimed to design a correspondence library operation system at Kapanéwon Mlati for library government letter data (data on incoming letters, gregarious letters, incoming appointments, and gregarious appointments). With the design of this system, it's hoped that it can be executed into storage and library operation systems in agreement with their separate fields in the system.Data from this study indicates that the operation of the Kapanéwon Mlati libraries has not been carried out optimally. This can be seen from the use of program books that are not accompanied by disposition wastes, library storage systems that are still combined, controls that do not use form cards, and the actuality of damaged and dirty libraries, with this application, is hoped that can achieve efficiency and effectiveness in managing mail archives by implementing a mail archive management information system to provide ease of archiving mail archive data in Kapanéwon Mlati.