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All Journal Jurnal MSDA (Manajemen Sumber Daya Aparatur) Madani : Indonesian Journal of Civil Society Jurnal Media Birokrasi JEKP (Jurnal Ekonomi dan Keuangan Publik) Jurnal Teknologi dan Komunikasi Pemerintahan Studi Administrasi Publik dan ilmu Komunikasi
Tumija, Tumija
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Journal : Jurnal MSDA (Manajemen Sumber Daya Aparatur)

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The Effectiveness of Online Single Submission in Improving The Productivity of Civil Servants in The Investment and One-Stop Integrated Services Agency of Padang City West Sumatra Province Tumija, Tumija; Alfian, Yani; Sabri, Muhammad Akmal
Jurnal MSDA (Manajemen Sumber Daya Aparatur) Vol. 13 No. 1 (2025): JURNAL MSDA (Manajemen Sumber Daya Aparatur)
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jmsda.v13i1.5511

Abstract

This study examines the effectiveness of the Online Single Submission (OSS) system in improving civil servant productivity at Padang City DPMPTSP. Using a descriptive qualitative approach with interviews, participatory observation, and documentation, the study applies Subagyo's theory of effectiveness, covering target accuracy, dissemination, objectives, and program monitoring. Results show that of eight sub-indicators across four dimensions, only civil servant ethics and monitoring performed well, while competence development, ease of implementation, facilities and infrastructure, media, civil servant knowledge, and evaluation were unsatisfactory. The study concludes that OSS implementation remains ineffective and recommends enhancing human resource capacity through training, optimizing information technology use, improving infrastructure, and strengthening coordination to achieve better service outcomes.
Co-Authors Abdillah, Muhammad Risky Alfian, Yani Andrew Pangemanan, Andrew Assyfa, Alvianty Nur Dwi Asri, Jatnika ika agustina Kafi, Fadhilah Kogoya, Yanechson Gwarry Lestari, Eko Budi Luthfi Azhari Rachmadika, Frendymasta Rahmadanita, Annisa Ramadhan, Akhmad Zakky Restu Widyo Sasongko Sabri, Muhammad Akmal Utomo, Decky Dwi Wauran, Anjelica Jesica Hanna Zulkarnaen, Adam