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Journal : Indo-MathEdu Intellectuals Journal

Mengevaluasi Kepuasan Mahasiswa: Dampak Kualitas Pelayanan Pendidikan di Polteknik Harapan Bangsa Surakarta Jawa Tengah Purbiyanto, Eko; Pamungkas, Tri
Indo-MathEdu Intellectuals Journal Vol. 5 No. 2 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i2.918

Abstract

Independent assessment is a must for every educational institution, and one way is to conduct surveys to assess student satisfaction. The aim of this research is to analyze the level of student satisfaction with the learning process using the five dimensions of the SERVQUAL variable as independent variables and student satisfaction as the dependent variable. The total population was 185 respondents, the sample used the Disproportionate Stratified Random Sampling technique and used a questionnaire to obtain data. The results of this research process show that reliability has a significant effect on student satisfaction with a value of β = 0,163 with value r = 0,034. Responsiveness has a significant effect on student satisfaction with a value of β = 0,146 with value r = 0,045. Significant guarantee of satisfaction students with a value of β = 0,171 with value r = 0,041. Empathy is significant for student satisfaction with a value of β = 0,199 with value r = 0,007. Tangibles is significant for consumer satisfaction with a value of β = 0,274 with value r = 0,000. The F test of the SERVQUAL variable with customer satisfaction shows a significant simultaneous influence on the evidence with an F value of 31,191 > 0,05. And the contribution value of the influence of the five SERVQUAL variables on customer satisfaction with the adjusted R square result of 75,5%.
Analisis Faktor yang Dipertimbangkan Siswa PKBM Se-Surakarta dalam Keputusan Memilih Melanjutkan Studi di Perguruan Tinggi Purbiyanto, Eko; Pratiwi, Riszki Wijayatun; Santosa, Tri Budi
Indo-MathEdu Intellectuals Journal Vol. 6 No. 4 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i4.3304

Abstract

The purpose of this study was (1) to determine the factors considered by PKBM students throughout Surakarta in determining whether to continue their studies at university and (2) to determine the dominant factors considered by PKBM students throughout Surakarta in determining whether to study at university. This study was quantitative with a descriptive design. The population in this study were all PKBM students throughout Surakarta, totaling 510 students. The research sample consisted of 31 respondents selected using purposive sampling technique, namely PKBM students who were at the equivalent of high school education level and had the potential or desire to continue their studies at university. The data were analyzed using factor analysis. The results of the study showed that (1) there were five factors considered by PKBM students throughout Surakarta in determining whether to study at university, namely product, process, physical evidence, price, and personality, and (2) the most dominant factor considered by PKBM students throughout Surakarta in determining whether to study at university was product quality
Mengevaluasi Kepuasan Mahasiswa: Dampak Kualitas Pelayanan Pendidikan di Polteknik Harapan Bangsa Surakarta Jawa Tengah Purbiyanto, Eko; Pamungkas, Tri
Indo-MathEdu Intellectuals Journal Vol. 5 No. 2 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i2.918

Abstract

Independent assessment is a must for every educational institution, and one way is to conduct surveys to assess student satisfaction. The aim of this research is to analyze the level of student satisfaction with the learning process using the five dimensions of the SERVQUAL variable as independent variables and student satisfaction as the dependent variable. The total population was 185 respondents, the sample used the Disproportionate Stratified Random Sampling technique and used a questionnaire to obtain data. The results of this research process show that reliability has a significant effect on student satisfaction with a value of β = 0,163 with value r = 0,034. Responsiveness has a significant effect on student satisfaction with a value of β = 0,146 with value r = 0,045. Significant guarantee of satisfaction students with a value of β = 0,171 with value r = 0,041. Empathy is significant for student satisfaction with a value of β = 0,199 with value r = 0,007. Tangibles is significant for consumer satisfaction with a value of β = 0,274 with value r = 0,000. The F test of the SERVQUAL variable with customer satisfaction shows a significant simultaneous influence on the evidence with an F value of 31,191 > 0,05. And the contribution value of the influence of the five SERVQUAL variables on customer satisfaction with the adjusted R square result of 75,5%.
The Impact of a Conducive Work Environment and Salary Welfare on the Performance of PAUD Teachers Purbiyanto, Eko; Santosa, Tri Budi; Panjtarani, Ari
Indo-MathEdu Intellectuals Journal Vol. 6 No. 8 (2025): Indo-MathEdu Intellectuals Journal (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i8.4476

Abstract

This research aims to analyze the influence of a conducive work environment and salary welfare on the performance of Early Childhood Education (PAUD) teachers in Banjarsari District, Surakarta City. The performance of PAUD teachers is an important factor in the quality of education which is influenced by various factors, including working environment conditions and financial well-being. The research method used is a quantitative survey with a descriptive approach. Data was collected through questionnaires distributed to PAUD teachers in the area, and analyzed using regression analysis to measure the influence of the work environment and salary welfare on teacher performance. The research results show that a conducive work environment has a significant positive effect on teacher performance, as well as salary welfare. The combination of these two factors shows a strong relationship in increasing the motivation and work effectiveness of PAUD teachers with an R2 value of 55.9%, the remaining 41% was not examined in this research. These findings provide practical implications for school administrators and policy makers to create a better work environment and increase salary welfare in order to improve the performance of PAUD teachers, which in the end can have a positive impact on the quality of early childhood education.