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All Journal Jurnal Ilmiah Manajemen dan Bisnis Jurnal Manajemen dan Inovasi (MANOVA)
Hidayatinnisa, Nurul
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Perbandingan Literasi Keuangan Santri Pondok Pesantren Roudlotun Nafiyah Pasuruan, Sebelum dan Sesudah Mendapatkan Edukasi Keuangan Setiawati, Riska Ayu; Ardyanfitri, Helmina; Hidayatinnisa, Nurul
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 6 No. 2 (2023): Juli
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v6i2.1457

Abstract

Literasi keuangan menjadi kompetensi yang penting dimiliki masyarakat karena tingkat literasi keuangan masyarakat dapat menopang pertumbuhan ekonomi, namun berdasarkan data yang dirilis OJK tahun 2022, indeks literasi keuangan Indonesia masih 49,68 % well literate, sisanya pada skala sufficient dan less literate. Kurangnya literasi keuangan menjadi masalah di lingkungan pendidikan pesantren salah satunya di pondok pesantren Roudlotun Nafiyah Pasuruan, sehingga perlu adanya edukasi keuangan. Penelitian ini bertujuan untuk meneliti perbandingan literasi keuangan santri pondok pesantren roudlotun nafiyah pasuruan, sebelum dan sesudah mendapatkan edukasi keuangan. Jenis penelitian ini adalah kuantitatif deskriptif dengan alat analisi SPSS 26, peneliti memberikan pre test kepada 40 santri mahasiswa di pondok pesantren Roudlotun Nafiyah Pasuruan, kemudian dilanjut edukasi keuangan tentang literasi keuangan dengan empat indikator yaitu pengetahuan umum keuangan pribadi, tabungan dan pinjaman, asuransi dan investasi, hasil edukasi keuangan diukur dengan post test. Hasil penelitian menunjukkan bahwa tingkat literasi keuangan santri mahasiswa di pondok pesantren Roudlotun Nafiyah Pasuruan sebelum diberikan edukasi keuangan adalah rendah dan indeks less literate, kemudian setelah diberikan edukasi keuangan tingkat literasi keuangan tetap rendah tapi, indeks sufficient literate. Berdasarkan uji beda t-test, terdapat perbedaan yang signifikan literasi keuangan santri mahasiswa di pondok pesantren Roudlotun Nafiyah Pasuruan sebelum dan sesudah diberikan edukasi keuangan.
The Impact of Service Quality and Health Awareness on Customer Satisfaction and Loyalty: A Study on Perumda Tugu Tirta Rofiaty , Rofiaty; Hidayatinnisa, Nurul
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.6026

Abstract

This study aims to determine and analyze the effect of service quality and health awareness of drinking water products on customer satisfaction and loyalty at Perumda Air Minum Tugu Tirta, Malang City, in 2024. The novelty of this research lies in the measurement of service quality through indicators such as: requirements, system mechanisms and procedures, completion time, costs/tariffs, product specifications, types of services, executor competence, executor behavior, handling of complaints, suggestions and feedback, facilities and infrastructure, product quality, and distribution. Additionally, the novelty of this study is the inclusion of customer health awareness as an independent variable. The population consists of all customers, with a sample of 400 customers who are making payments at the counters of the Perumda Tugu Tirta office in Malang City. This sample was chosen because customers can directly assess the quality of service. The results show that service quality can increase customer satisfaction and loyalty, while health awareness does not significantly affect customer satisfaction and loyalty. Customer satisfaction mediates the effect of service quality on customer loyalty but does not mediate the effect of health awareness on customer loyalty. The impact of service quality on customer satisfaction is significant, even through the mediation of health awareness. The findings indicate that customer behavior in consuming clean water does not prioritize health awareness, as customers rely on the fact that Perumda Tugu Tirta Malang City has received halal certification from the Indonesian Ulema Council (MUI) as well as certifications from the Ministry of Health. The results of this study offer valuable insights and suggestions for service improvements for the company and provide solutions to issues raised by customer complaints. Thus, the findings can serve as guidelines for future policy decisions. Keywords: Service Quality, Customer Awareness of Health, Satisfaction and, Customer Loyalty.
Co-Authors Ardyanfitri, Helmina Riska Ayu Setiawati, Riska Ayu Rofiaty , Rofiaty