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Journal : Informatio: Journal of Library and Information Science

Implementation of national standards for elementary school libraries at the state elementary school 5 Bengkulu city library Yusuf, Salaisyah Amalia; Affandy, Dede Anisyah; Valentino, Rahmat Alifin; Igiriza, Miftahunnisa; Yolanda, Septiani; Lutfiah, Nida; Marzelena, Marzelena
Jurnal Informatio Vol 5, No 2 (2025): 2025
Publisher : Faculty of Communication, Padjadjaran University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/inf.v5i2.58513

Abstract

Background: State Elementary School 5 Bengkulu City, as a formal educational institution that has achieved A accreditation, requires a comprehensive evaluation of its library organization based on the National Standard for Elementary School/Madrasah Ibtidaiyah Libraries. Purpose: This research aims to analyze the implementation of six components of the national library standard, which include: collection standard, facilities and infrastructure standard, library staff standard, service standard, organization standard, and management standard at State Elementary School 5 Bengkulu City. Methods: This study employed a qualitative method with a case study approach. Data were collected through interview, observation, and documentation techniques. Data analysis was conducted through data reduction, data display, and conclusion drawing. Results: The research findings indicate that the library of State Elementary School 5 Bengkulu City is not yet fully compliant with the National Standard for Elementary School/Madrasah Ibtidaiyah Libraries. Of the six standards, only a few components approached [or: partially met] the established provisions. Sub-standards that were met include: minimum collection size, library area, number of library staff, vision and mission, mandatory reading program, and service reporting. Sub-standards not yet met include: advanced collection [or: further collection development, supplementary collection], facilities and infrastructure, reference and literacy services, professional staff, National Library Number (NPP) [Nomor Pokok Perpustakaan; could also be rendered as Principal Library Number or Library Identification Number], and library budget. This research concludes that the implementation of the National Standard for Elementary School/Madrasah Ibtidaiyah Libraries at SDN 5 Bengkulu City is not yet fully optimal. The library needs to address [or: improve] the library standards that have not yet been met to fully comply with the National Standard for Elementary School/Madrasah Ibtidaiyah Libraries for sustainable accreditation.
Measuring user satisfaction: A service quality analysis of the Bengkulu Province library and archives Valentino, Rahmat Alifin; Nurdiansyah, Aulia
Jurnal Informatio Vol 5, No 3 (2025): 2025
Publisher : Faculty of Communication, Padjadjaran University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/inf.v5i3.64291

Abstract

Background: The Bengkulu Province Library and Archives, as a public library, needs to continuously evaluate its services to ensure quality and enhance user satisfaction.Purpose: This study aims to assess the quality of services at the Bengkulu Province Library and Archives using the LibQual framework.Methods: A quantitative approach was employed with 91 respondents selected through purposive sampling. Data were collected using structured questionnaires and analyzed based on the three LibQual dimensions: Affect of Service, Information Control, and Library as Place.Results: The findings show that users are generally satisfied with the Affect of Service and Library as Place dimensions, as indicated by positive adequacy gaps. However, reliability in service delivery remains a critical weakness that may reduce user trust and loyalty. Furthermore, the Information Control dimension received lower ratings, particularly regarding equipment in the library, timeliness in locating required collections, and the limited availability of relevant materials. Inadequate information content coverage and limited technological facilities highlight the urgency of expanding digital collections and upgrading equipment to better align with user expectations.Conclusions: Overall, users perceive the library’s services as fairly satisfactory, but improvements are needed in strengthening information control, especially in enhancing staff efficiency and ensuring the availability of relevant resources. These findings highlight the importance of improving services, information access, and technological facilities to strengthen user satisfaction and loyalty.