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Managing Human Resources Management Policies in a Private Hospital and its Impact on Work-Life Balance and Employee Engagement Luturlean, Bachruddin Saleh; Witjara, Edi; Prasetio, Arif Partono; Adhanissa, Salsa
JDM (Jurnal Dinamika Manajemen) Vol 11, No 2 (2020): September 2020 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v11i2.23499

This study examines the role of human resources practice in enhancing work-life balance and engagement. We try to identify how are employees manage their work and life with the help of an organization to achieve stronger engagement. Data obtained by distributing a questionnaire to 200 employees from a private hospital in Banyuwangi. The collection of the questionnaire took 45 days and we have 113 useable responses. The technique used is mediation analysis using bootstrapping analysis. The results showed there is a positive effect of human resource practice on work-life balance. Both variables have a positive effect on employee engagement. Through the mediation analysis, it is known that work-life balance acts as mediation in the relationship between human resource practices and the level of employee involvement. Future studies can expand the participants from other hospitals in Banyuwangi or East Java.

The Influence of Organizational Culture and Digital Competence on Employee Performance Mediates Digital Transformation in English Language Education Institutions in Malang City Abbadi Said Thalib; Fetty Poerwita Sary; Edi Witjara
Jurnal Syntax Transformation Vol 5 No 1 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i1.892

From the existing phenomenon, with so many course institutions in Malang and in order to continue to exist as the choice of English course seekers in Malang, it is necessary for all institutions to have good service performance for consumers. Likewise for teachers at the English course institution. A teacher also has demands on their performance in improving learning activities along with the times, including today, when technological advances are increasingly utilized by society as a whole. From the explanation of the phenomenon, it directly explains if there is an influence of culture and competence on the performance of a person, including educators or in an educational institution through digital transformation that occurs. In an institution or organization certainly has a culture that is formed and also the competence skills of organizational members that affect their performance as members of educators. In this era of digital transformation, educators are highly required to be able to adapt to the influence of digital technology developments that affect their performance in providing material. The purpose of research can be exploratory or descriptive or causal, these three properties of study depend on the stage at which knowledge of the topic under study increases. In this study, researchers used causal studies where one variable caused the other variable to change or not. In causal studies it is used to explain one or more factors that cause problems (Sekaran &; Bougie, 2017). The characteristics of respondents in this study were based on age, gender, and length of work. The characteristics of these respondents were identified based on questionnaires collected, namely in accordance with the sample in this study, namely 113 in English Language Education Institutions in Malang City, including English First (EF), Intensive English Course (IEC), Mayantara School and Malang International School (MIS).

Analysis of Availability Efficiency, Performance Efficiency, And Quality Efficiency Using the Overall Equipment Effectiveness (OEE) Method: Case Study in the Service Unit of Orya Hydro Power Plant of Jayapura Regency Vico Metriwan Perluozon Hutapea; Mohammad Riza Sutjipto; Edi Witjara; Rina Djunita Pasaribu
West Science Business and Management Vol. 2 No. 03 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i03.1051

This study investigates the Orya Jayapura Hydroelectric Power Plant in Indonesia. The plant suffers from high machine downtime, resulting in low production and profits. Analyze the plant's efficiency using the Overall Equipment Effectiveness (OEE) method. OEE considers availability, performance, and quality metrics. A mixed method combining a case study with quantitative data analysis (OEE formula) and a qualitative approach (cause-and-effect diagrams) to prioritize improvement recommendations. The average OEE for 2019-2022 was only 32.76%, indicating significant equipment inefficiency and low profits. High equipment failure losses were identified as the main culprit. The study confirms a correlation between technical efficiency and financial performance: higher availability leads to higher profits. The plant needs to improve its overall quality in terms of people, machinery, materials, and methods. This includes staffing with qualified personnel, providing employee training, enhancing equipment maintenance, and implementing strategies for asset optimization and innovation.

Business Model Development with Business Model Canvas Approach and SWOT Analysis at PT. Kita Muda Bisa Prabowo Leksono, Teguh; Riza Sutjipto, Mohammad; Witjara, Edi
Journal of Comprehensive Science Vol. 4 No. 1 (2025): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i1.3003

In an era characterized by rapid technological advances and continuously evolving consumer preferences, companies are required to continue to innovate and optimize their strategies to maintain relevance and competitiveness in the market. With this background, this research focuses on PT Kita Muda Bisa, a company that has an online learning platform in Indonesia, which is specifically involved in the world of pre-employment which facilitates online learning services to the community. By using a qualitative research approach, this study aims to gain in-depth insight into the current condition of the business model and strategic landscape of pre-employment training institutions in Indonesia. Through a comprehensive analysis using the BMC and SWOT frameworks, this research seeks to identify existing strengths and weaknesses, as well as external opportunities and threats related to training service products. By utilizing this analysis, this research seeks to develop an understanding of the complex interactions between internal capabilities and external market dynamics that shape the competitiveness of learning service products in Indonesia. The proposed strategy is designed to exploit strengths, mitigate weaknesses, exploit opportunities, and counter threats identified through the research process. Additionally, this research highlights the importance of strategic agility and adaptability in navigating the dynamic training industry landscape, emphasizing the need for continuous strategy reassessment and refinement. In Conclusion, this research contributes to existing knowledge by offering practical insights and recommendations to increase the competitiveness of online learning service products. By integrating the BMC and SWOT frameworks, this research provides a qualitative approach to strategic analysis and formulation, equipping PT Kita Muda Bisa's work plan with the tools and insights needed to thrive in an increasingly competitive market. Ultimately, the findings of this research aim to inform the strategic decision-making process in online learning services and inspire similar efforts in a broader business and innovation strategic context.

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City Ismu Widodo; Edi Witjara; Siska Noviarisanti; Muhammad Luthfi Siraj
Jurnal Ad'ministrare Volume 10, Issue 2, July-December 2023
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ja.v10i2.54724

Digipos Aja Telkomsel, in carrying out digital transformation, also makes innovations in the digital world, one of which is creating Digipos Aja. Based on Telkomsel's internal data for 2021, there are 532,538 Digipos Aja Telkomsel registrations. This study explores Digipos Aja application product quality, prices, and promotions impact on consumer satisfaction in Makassar City. Methodology, This study employs correlational research that utilizes statistical correlations to describe and measure the relationship between two or more variables with multiple regression method. Finding: This study suggests that all variables have valid values. While the results of hypothesis testing show that partially each variable has a significant influence and simultaneously the variable quality of the Digipos Aja application product, price, and promotion on consumer satisfaction in Makassar City. Which means that the three X variables have a significant influence to variable Y. Conclusion: Product quality, price, and promotion simultaneously affects consumer satisfaction in Makassar City and all of them are statistically significant. The higher quality level of Digipos Aja product subsequently elevate consumer confidence level towards the product. Additionally, with high level of trust for Digipos Aja products, therefore consumers are able to select and create purchasing decisions for these products.

Strategic Outsourcing in the Digital Age: Cyber Risk Management and Operational Performance in Malaysian BPOs Fidhien, Ferdio Ghifary; Dodie Tricahyono; Edi Witjara
JAF (Journal of Accounting and Finance) Vol. 9 No. 2 (2025): JAF - Journal of Accounting and Finance
Publisher : FEB-Telkom University Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jaf.v9i2.9209

Business Process Outsourcing (BPO) companies have become vital players in Malaysia's post-pandemic digital economy, providing critical non-core services such as technology infrastructure management, customer support, and business process administration. However, the rapid growth of BPOs has also brought increased risks related to data security, fraud, and cyber threats, raising concerns about operational performance and good corporate governance. This study investigates the combined influence of outsourcing strategy, data security, fraud risk management, and cyber threats on the operational performance of Malaysian BPO firms listed on Bursa Malaysia during the 2021–2024 period and examines the implications for good governance. A quantitative explanatory approach was employed, utilizing SEM-PLS for hypothesis testing. The findings reveal that effective outsourcing strategies, robust data security frameworks, proactive fraud risk management, and mitigation of cyber threats significantly enhance operational performance. Furthermore, improved operational performance contributes positively to the implementation of good corporate governance principles. This research provides both theoretical and practical contributions: it enriches the literature on BPO governance and operational risk in the digital era and offers strategic insights for companies and regulators aiming to enhance accountability, transparency, and resilience in outsourcing operations. The study contributes to both governance literature and practical frameworks by integrating fraud deterrence, cybersecurity, and operational performance in the BPO sector.

Managing Human Resources Management Policies in a Private Hospital and its Impact on Work-Life Balance and Employee Engagement Luturlean, Bachruddin Saleh; Witjara, Edi; Prasetio, Arif Partono; Adhanissa, Salsa
JDM (Jurnal Dinamika Manajemen) Vol 11, No 2 (2020): September 2020
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v11i2.23499

This study examines the role of human resources practice in enhancing work-life balance and engagement. We try to identify how are employees manage their work and life with the help of an organization to achieve stronger engagement. Data obtained by distributing a questionnaire to 200 employees from a private hospital in Banyuwangi. The collection of the questionnaire took 45 days and we have 113 useable responses. The technique used is mediation analysis using bootstrapping analysis. The results showed there is a positive effect of human resource practice on work-life balance. Both variables have a positive effect on employee engagement. Through the mediation analysis, it is known that work-life balance acts as mediation in the relationship between human resource practices and the level of employee involvement. Future studies can expand the participants from other hospitals in Banyuwangi or East Java.

Analysis of Availability Efficiency, Performance Efficiency, And Quality Efficiency Using the Overall Equipment Effectiveness (OEE) Method: Case Study in the Service Unit of Orya Hydro Power Plant of Jayapura Regency Hutapea, Vico Metriwan Perluozon; Sutjipto, Mohammad Riza; Witjara, Edi; Pasaribu, Rina Djunita
West Science Business and Management Vol. 2 No. 03 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i03.1051

This study investigates the Orya Jayapura Hydroelectric Power Plant in Indonesia. The plant suffers from high machine downtime, resulting in low production and profits. Analyze the plant's efficiency using the Overall Equipment Effectiveness (OEE) method. OEE considers availability, performance, and quality metrics. A mixed method combining a case study with quantitative data analysis (OEE formula) and a qualitative approach (cause-and-effect diagrams) to prioritize improvement recommendations. The average OEE for 2019-2022 was only 32.76%, indicating significant equipment inefficiency and low profits. High equipment failure losses were identified as the main culprit. The study confirms a correlation between technical efficiency and financial performance: higher availability leads to higher profits. The plant needs to improve its overall quality in terms of people, machinery, materials, and methods. This includes staffing with qualified personnel, providing employee training, enhancing equipment maintenance, and implementing strategies for asset optimization and innovation.

Analysis of Random Forest Machine Learning Integration in Enterprise Resource Planning (ERP) Systems to Improve Operational Efficiency in Supply Chain Management: A Case Study at PT Sentosa Laju Sejahtera Putri Hardiyanti; Mohammad Riza Sutjipto; Edi Witjara
Journal of Comprehensive Science Vol. 5 No. 6 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i6.4189

The rapid advancement of digital technologies and volatile market dynamics have challenged mining companies to optimize supply chain management (SCM) processes. PT Sentosa Laju Sejahtera (SLS) experiences inefficiencies in procurement and inventory, causing decision latency and increased operational costs. This study aims to explore how integrating Machine Learning, specifically the Random Forest algorithm, into the company’s Enterprise Resource Planning (ERP) system can enhance predictive capabilities, reduce costs, and strengthen operational resilience. A qualitative case study approach was employed, combining in-depth interviews with key managerial stakeholders, participatory observations of operational workflows, and analysis of 63,818 historical Purchase Order documents. Triangulation techniques ensured data credibility and reliability. Findings reveal that Random Forest integration transforms decision-making from reactive to data-driven, reducing procurement cycle times from seven days to 2–3 days and lowering Total Cost of Ownership by 15% through fewer emergency orders. Feature Importance metrics enabled management to identify key inefficiency drivers, improving strategic interventions. Organizational readiness and data governance were identified as critical factors for successful implementation. In conclusion, the integration of predictive analytics into ERP systems provides significant operational and strategic benefits, enhancing efficiency, agility, and competitiveness. The study contributes both empirically to the literature on digital business transformation and practically as a model for multi-site mining enterprises seeking data-driven SCM optimization.

Strategic Outsourcing in the Digital Age: Cyber Risk Management and Operational Performance in Malaysian BPOs Ferdio Ghifary Fidhien; Dodie Tricahyono; Edi Witjara
Asean International Journal of Business Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijb.v5i1.1386

Business Process Outsourcing (BPO) companies have become vital players in Malaysia's post-pandemic digital economy, providing critical non-core services such as technology infrastructure management, customer support, and business process administration. However, the rapid growth of BPOs has also brought increased risks related to data security, fraud, and cyber threats, raising concerns about operational performance and good corporate governance. This study investigates the combined influence of outsourcing strategy, data security, fraud risk management, and cyber threats on the operational performance of Malaysian BPO firms listed on Bursa Malaysia during the 2021–2024 period and examines the implications for good governance. A quantitative explanatory approach was employed, utilizing SEM-PLS for hypothesis testing. The findings reveal that effective outsourcing strategies, robust data security frameworks, proactive fraud risk management, and mitigation of cyber threats significantly enhance operational performance. Furthermore, improved operational performance contributes positively to the implementation of good corporate governance principles. This research provides both theoretical and practical contributions: it enriches the literature on BPO governance and operational risk in the digital era and offers strategic insights for companies and regulators aiming to enhance accountability, transparency, and resilience in outsourcing operations. The study contributes to both governance literature and practical frameworks by integrating fraud deterrence, cybersecurity, and operational performance in the BPO sector.

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