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All Journal Media Kesehatan Politeknik Kesehatan Makassar J-HESTECH (Journal Of Health Educational Science And Technology) Jurnal Ilmiah Manusia dan Kesehatan Sulolipu: Media Komunikasi Sivitas Akademika dan Masyarakat NuCSJo : Nusantara Community Service Journal
Muin, Herlina
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Humanities Biochemistry, Genetics & Molecular Biology Education Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Other

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Evaluasi Pelayanan Kesehatan bagi Peserta BPJS di RSUD Madising Kabupaten Pinrang Darwis, Umar; Usman, Usman; Wahyuni Sari, Rasidah; Muin, Herlina; Amir, Rahmi
Jurnal Ilmiah Manusia Dan Kesehatan Vol. 9 No. 1 (2026): Jurnal Ilmiah MANUSIA DAN KESEHATAN
Publisher : FAKULTAS ILMU KESEHATAN UNIVERSITAS MUHAMMADIYAH PAREPARE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/makes.v9i1.4020

Abstract

This study aims to evaluate the quality of healthcare services at RSUD Madising using the RATER model, which includes five key dimensions: responsiveness, assurance, tangibles, empathy, and reliability. Data were collected through interviews with informants who had direct experience with the hospital's services. The findings indicate that RSUD Madising has provided relatively good and responsive care in addressing patients’ needs. The readiness of medical personnel, especially nurses, and the use of empathetic communication are among the main strengths observed. Despite challenges such as limited staff, particularly during night shifts, the hospital maintains service quality through regular supervision, well-maintained medical facilities, and a clean, comfortable environment. Furthermore, the hospital’s humane approach to emergency patients and inclusive policies for underprivileged individuals reflect its commitment to equity and patient safety. The evaluation of administrative procedures and the active involvement of patients through satisfaction surveys further support a responsive and accountable healthcare system. This study concludes that optimal service quality is not solely determined by technical competence, but also by humanistic values, effective communication, and sound service management.
Co-Authors amir, rahmi Arfan, Arfianty Budiawan, Rainer Schumacher Rafael Dwiyanti, Novita Hafid, Reza Ratna Sari Haniarti, Haniarti Hengky, Henni Kumaladewi Irham Irham Majid, Makharajani Makhrajani Majid Naser, Alhairina Nurfaiqa, Nurfaiqa Nurlinda Nurlinda , Nurlinda Nurlinda Nurlinda, Nurlinda Renita, Cindy Rifkikah, Nur Rusman , Ayu Dwi Putri S, Nur Safira Zalzabila Saleh, Akmal Sari, Andi Winda Sari, Rasidah Wahyuni Sena, Sena Sukardi, Nur Afifah Sundary, Alya Oktavia Syarifuddin Yusuf Usman Usman Wahyuni Sari, Rasidah wulandari, Ade Erwini Yusuf, Williana