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All Journal Aquacoastmarine International Journal of Advances in Data and Information Systems Jurnal Minfo Polgan (JMP) JOURNAL OF ICT APLICATIONS AND SYSTEM AQUACOASTMARINE: Journal of Aquatic & Fisheries Sciences Bajhrah : Jurnal Pengabdian Kepada Masyarakat AICOS
Zulkifli, Ahmad
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Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Library & Information Science Mathematics Social Sciences Other

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Journal : AICOS

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CUSTOMER PERCEPTION OF E-BANKING SERVICES AT PT. BANK RAKYAT INDONESIA Zulkifli, Ahmad; Yani, Ahmad; Nilda, Elvi
Asian Journal of Islamic Economic Studies Vol. 1 No. 1 (2024): AICOS: Asian Journal Of Islamic Economic Studies
Publisher : Fakultas Ekonomi dan Bisnis Islam IAIN Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/aicos.v1i01.3543

Abstract

E-Banking services are banking services that can facilitate customers in obtaining information and conducting various types of banking transactions using electronic equipment. Each customer has a different picture of E-Banking services. The purpose of this study is to determine public perceptions about BRI E-Banking services and factors that influence people to use BRI E-Banking services. Researchers used qualitative methods with data collection techniques with interviews with 20 informants, as well as with documentation. Data analysis techniques through three flows, namely, data reduction, display data, and conclusions. From the results of the study, it is known that the existence of the BRI E-Banking service has a positive impact on the community, this is seen from the number of people who say that this service provides convenience in transacting both transfers, checking balances, or other transactions. The factors that influence people to use E-Banking services are ease of transactions, according to community needs, paying loan instalments, and making cash deposits.
Co-Authors Ahmad Muhtadi Rangkuti ahmad yani Eri Yusni Hafiz Aziz Ahmad Moh. Badri Tamam Nilda, Elvi Rusdi Leidonald Sagito, Redy Wahyan Siregar, Rizki Febriansyah Wasesa, Meditya