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All Journal Jurnal Pengabdian Masyarakat AbdiMas Technomedia Journal Aptisi Transactions on Management ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) Startupreneur Business Digital (SABDA Journal) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi International Transactions on Education Technology (ITEE) Journal of Computer Science and Technology Application
Bangun, Cicilia Sriliasta
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Aptisi Transactions on Management

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The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation Purnama, Suryari; Bangun, Cicilia Sriliasta; A. Faaroek, Safiani
APTISI Transactions on Management (ATM) Vol 5 No 2 (2021): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v5i2.1593

Abstract

The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.
How Theory of Planned Behavior And Perceived Risk Affect Online Shopping Behavior Bangun, Cicilia Sriliasta; Handra, Tessa
APTISI Transactions on Management (ATM) Vol 5 No 2 (2021): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v5i2.1594

Abstract

This study aims to analyze the affect of attitude, subjective norm, perceived behavioral control, and perceived risk on intention to shop online and its impact on online shopping behavior. The exogen variables on this study are attitude, subjective norm, perceived behavioral control, and perceived risk. While the endogen variables are intention to shop online and behavior to shop online. Data collection was carried out by distributing 100 questionnaires to users of e-commerce as respondents. By using SEM PLS, this result of this study showed that from 5 initial hypotheses were developed; only 2 hypotheses did not affect to shop online’s behavior; there were subjective norm to intention to shop online; and perceived risk to purchase intention
Human Resource Competence And Innovation Of Small And Medium Micro Enterprises (UMKM) Tangerang Regency Husin; Bangun, Cicilia Sriliasta; Suhara, Toni
APTISI Transactions on Management (ATM) Vol 6 No 2 (2022): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v6i2.1741

Abstract

This research looks at the influence of human resource competence and innovation on small and medium-sized micro-enterprises. The study uses a quantitative approach by testing hypotheses using statistics. Calculations are done based on statistical formulas with the help of the Smart PLS 2.0M3 application. The study uses a survey method, i.e., collects data from specific natural locations, but the researchers implement treatments in data collection by distributing tables, questions, structured tests, and interviews. The sample for the study was 65 respondents. The results of this study are: (1) The influence of market orientation on human resource competence has a positive and significant value. It is seen from the relationship between variables of 63,534 > 1.96. (2) There is a positive and significant influence between market orientation towards MSME innovation, it is seen from the relationship between variables 4,145 > 1.96. (3) There is a positive and significant influence between human resource competencies on MSME innovation. This is evident from the relationship results between variables 15,149 > 1.96. (4) There is a positive and significant influence between market orientation and human resource competence on MSME innovation. This is seen from the relationship results between variables of 78,683 > 1.96. 
Co-Authors Abshor Marantika Anjani, Sheila Aulia Bennet, Daniel Daeli, Ora Pertiwi Djatmiko, Budi Edwards, John Handra, Tessa Husin Husin Husin, Husin Martono, Dedi Meria, Lista Pranata, Sudadi Safiani A. Faaroek Santoso, Nesti Anggraini Shino, Yamato Suhara, Toni Suryari Purnama Syauqy, Muhamaad Rifat Williams, Alexander