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All Journal Edukasi: Jurnal Pendidikan dan Pengajaran JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) YUME : Journal of Management Abdimas Indonesian Journal Competitive
Nurahman, Ikhsan
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Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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THE EFFECT OF CUSTOMER VALUE AND CUSTOMER EXPERIENCE ON REPURCHASE DECISIONS THROUGH CUSTOMER SATISFACTION ON GRAB ONLINE TRANSPORTATION (Survey of Grab Customers in Sleman Regency) Nurahman, Ikhsan
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 8, No 2 (2021): JMBI UNSRAT Volume 8 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v8i2.35039

Abstract

Abstract: The purpose of this study was to determine the direct influence of customer value and customer experience on repurchase decisions through customer satisfaction on online transportation Grab in Sleman. This type of research uses quantitative research with survey methods. The sample in this study is purposive sampling, namely the technique of determining the sample with certain considerations. Data collection in this study used a survey technique using a questionnaire. The results of the study include, customer value has a positive effect on repurchase decisions on Grab online transportation, customer experience has a positive effect on repurchase decisions on Grab online transportation, customer value has a positive effect on repurchase decisions through customer satisfaction on Grab online transportation, customer experience has an effect a positive impact on repurchase decisions through customer satisfaction on Grab online transportation. Abstrak: Tujuan dari penelitian ini adalah untuk mengetahui pengaruh langsung nilai pelanggan dan pengalaman pelanggan terhadap keputusan pembelian ulang melalui kepusasan pelanggan pada transportasi online Grab di Sleman. Jenis penelitian ini menggunakan penelitian kuantitatif dengan metode survei. Sampel dalam penelitian ini adalah purposive sampling yaitu teknik penentuan sampel dengan pertimbangan tertentu. Pengumpulan data pada penelitian ini menggunakan teknik survei menggunakan kuisioner. Hasil dari penelitian meliputi, nilai pelanggan  berpengaruh positif terhadap keputusan pembelian ulang pada transportasi online Grab, pengalaman pelanggan berpengaruh positif terhadap keputusan pembelian ulang pada transportasi online Grab, nilai pelanggan berpengaruh positif terhadap keputusan pembelian ulang melalui kepuasan pelanggan pada transportasi online Grab, pengalaman pelanggan berpengaruh positif terhadap keputusan pembelian ulang melalui kepuasan pelanggan pada transportasi online Grab.
The Influence of Leader-Member Exchange and Employee Empowerment on Job Satisfaction Mediated by Knowledge Sharing Nurahman, Ikhsan; Al-Kindi, Muhammad Artova; Indrianto, Anggraeni Pratama
Edukasi Vol 11 No 02 (2024): Edukasi: Jurnal Pendidikan dan Pengajaran
Publisher : Universitas Islam Negeri Raden Fatah Palembang, South Sumatra, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/rzvxbp75

Abstract

This research aims to explore the influence of Leader-Member Exchange (LMX) and Employee Empowerment on employee job, with knowledge sharing as a mediating factor. Using a descriptive quantitative approach, data were collected from 99 employees at PT XYZ Tutoring Institute through questionnaires and interviews. The data were analyzed using Partial Least Square (PLS) and Smart PLS V.3 software to ensure validity and reliability. The findings reveal that both LMX and Employee Empowerment significantly enhance job satisfaction through improved knowledge-sharing practices. These results highlight the importance of fostering strong relationships between leaders and employees, as well as empowering employees to boost organizational performance. In conclusion, this research contributes to a better understanding of how internal organizational dynamics, specifically LMX and Employee Empowerment, can influence employee performance and job satisfaction.  
Analisis Inovasi dan Optimalisasi Supply Chain Management pada Sektor UMKM di Kawasan Lokal Indrianto, Anggraeni Pratama; Nurahman, Ikhsan
YUME : Journal of Management Vol 7, No 3 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i3.7644

Abstract

This study aims to analyze the impact of supply chain management (SCM) practices on company performance, specifically focusing on the mediating role of supply chain performance within small and medium enterprises (SMEs) in the ceramic and pottery craft sector in Wedi, Klaten, Indonesia. Given the competitive pressures faced by SMEs, particularly in traditional craft industries, SCM practices are increasingly relevant for enhancing organizational performance and sustainability. The study employs a survey methodology, collecting quantitative data through structured questionnaires distributed to all 50 pottery and ceramic SMEs operating in the target area. To assess the relationships, path analysis was utilized, enabling a detailed examination of both direct and indirect influences of SCM practices on overall company performance. The SCM dimensions evaluated in this study include customer relationship management (CRM), supplier relationship management (SRM), goal congruence, and information sharing, each of which represents critical facets of SCM in this context. The results demonstrate that CRM, SRM, goal congruence, and information sharing each have a significant, positive effect on company performance. Additionally, these SCM practices positively influence supply chain performance individually. However, supply chain performance does not play a mediating role in the relationship between SCM practices and company performance, suggesting that SCM practices directly drive company outcomes without substantial mediation.
PENGARUH LEADERSHIP BEHAVIOR TERHADAP JOB SATISFACTION PADA INSTITUSI PENDIDIKAN KESEHATAN SWASTA Ningsih, Ningsih; Indrianto, Anggraeni Pratama; Nurahman, Ikhsan; Narimawati, Umi; Masruroh, Masruroh
Competitive Vol. 20 No. 1 (2025): Jurnal Competitive
Publisher : PPM Universitas Logistik dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36618/competitive.v20i1.4198

Abstract

Pendidikan kesehatan bertujuan untuk menunjang kesejahteraan masyarakat melalui peran strategis dalam menyiapkan tenaga kerja terampil di bidang pelayanan kesehatan. Tujuan yang diharapkan tidak hanya menghasilkan lulusan yang memenuhi standar akademik, tetapi juga memiliki kualitas yang sesuai dengan kebutuhan pasar tenaga kerja, baik dalam lingkup institusi maupun masyarakat luas. Untuk mencapai hasil yang optimal, dibutuhkan individu yang memiliki motivasi kerja yang tinggi. Di STIKES YATSI, budaya organisasi diharapkan dapat mendorong kepuasan kerja pegawai, salah satunya melalui perilaku kepemimpinan yang mampu memberikan arahan dan bimbingan dalam pelaksanaan tugas. Penelitian ini bertujuan untuk mengetahui hubungan antara budaya organisasi, perilaku kepemimpinan, dan kepuasan kerja. Rumusan masalah dalam penelitian ini meliputi: (1) Apakah budaya organisasi berpengaruh positif dan signifikan terhadap perilaku kepemimpinan? (2) Apakah budaya organisasi berpengaruh positif dan signifikan terhadap kepuasan kerja? (3) Apakah perilaku kepemimpinan berpengaruh positif dan signifikan terhadap kepuasan kerja? Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional dan pengujian hipotesis. Pengumpulan data dilakukan melalui kuesioner dengan skala Likert. Sampel penelitian adalah pegawai STIKES YATSI. Data dianalisis menggunakan metode PLS-SEM dengan bantuan perangkat lunak SmartPLS 3.0.
STRATEGI MANAJERIAL MENINGKATKAN EFISIENSI LAYANAN KLINIK SODONG MEDIKA Riviyanti, Yuli; Nurahman, Ikhsan; Nasution, Ariani Kairunnisa; Rahayu, Robo Marliana; Caranggono, Rizky
Competitive Vol. 20 No. 2 (2025): Jurnal Competitive
Publisher : PPM Universitas Logistik dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36618/competitive.v20i2.4232

Abstract

Penelitian ini bertujuan untuk mengeksplorasi strategi manajerial yang diterapkan di Klinik Sodong Medika dalam meningkatkan efisiensi pelayanan kesehatan bagi pasien BPJS. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode pengumpulan data berupa wawancara mendalam, observasi langsung, dan analisis dokumentasi. Informan dalam penelitian ini meliputi manajer klinik, dokter umum, staf administrasi, dan pasien BPJS. Hasil penelitian menunjukkan bahwa upaya manajerial seperti optimalisasi alur kerja, pengembangan kapasitas staf, dan pemanfaatan sistem digital berkontribusi signifikan dalam meningkatkan efisiensi pelayanan. Meskipun terdapat berbagai tantangan seperti keterbatasan sumber daya dan tingginya jumlah pasien, klinik ini mampu menunjukkan strategi adaptif dalam mengelola pelayanan. Disarankan agar evaluasi berkelanjutan, integrasi sistem informasi, dan pengembangan sumber daya manusia terus diperkuat untuk memastikan peningkatan layanan yang berkelanjutan.
Transformasi Digital dan Penguatan Tata Kelola UMKM Berbasis Green Business pada Lucky Fingers Cafe Pambudi, Ari; Faridah, Ida; Nurahman, Ikhsan; Indrianto, Anggraeni Pratama
Abdimas Indonesian Journal Vol. 6 No. 1 (2026)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.1287

Abstract

This community service program aims to support the digital transformation and strengthen business governance of Lucky Fingers Cafe as a growing micro, small, and medium enterprise (MSME) through an integrated approach based on green business principles. As the business expands in scale, customer volume, and operational complexity, challenges arise in managing business processes, financial recording, service quality, and environmental responsibility. The assistance was carried out through mentoring and training in the utilization of information systems, improvement of management practices, strengthening of simple accounting records, and recommendations for the use of environmentally friendly packaging. The methods included initial needs assessment, implementation of mentoring sessions, practical guidance, and evaluation of business practices. The results show an improvement in the partner’s understanding and application of digital tools, more structured financial management, better operational organization, and increased awareness of sustainable business practices. The adoption of green packaging is expected to enhance the business image and align the enterprise with environmentally conscious consumer trends. This program demonstrates that integrated assistance combining digitalization, governance strengthening, and sustainability can effectively support the growth and competitiveness of MSMEs.
Co-Authors Al-Kindi, Muhammad Artova Ari Pambudi Caranggono, Rizky Faridah, Ida Indrianto, Anggraeni Pratama Masruroh MASRUROH Nasution, Ariani Kairunnisa NINGSIH, NINGSIH Rahayu, Robo Marliana Riviyanti, Yuli Umi Narimawati