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Description of Pharmacist Communication In Self-Medication Amanda Fitriana, Riri; Dwi Utami, Ayu; Panca Priyanda, Elza Rachman; Lestari, Oktri; handayani, Futri
International Journal of Social Service and Research Vol. 1 No. 1 (2021): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (160.784 KB)

Self-medication is a process carried out by a person in an effort to treat himself without the help of health workers. However, self-medication that occurs at the pharmacy will be directly guided by a pharmacist. For this reason, what a pharmacist needs to have is the ability to communicate with patients, both verbal communication and nonverbal communication. This study looks at how the preparation of prospective pharmacists in providing information to patients through verbal communication and creating a calm atmosphere through nonverbal communication.

Analisis Tingkat Kepuasan Konsumen Terhadap Kualitas Pelayanan Di Klinik Permata Bunda Rengat. Elza Rachman Panca Priyanda; Oktri Lestari; Riri Amanda Fitriana; Futri Handayani; Ayu Dwi Utami
Syntax Idea Vol 3 No 9 (2021): Syntax Idea
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v3i9.1460

Pelayanan adalah hal penting yang menjadi bukti jaminan kepuasan pasien, hal ini juga sudah menjadi salah satu hal utama yang menentukan kualitas sebuah pelayanan. Penelitian ini bertujuan untuk menganalisis kepuasan konsumen terhadap kualitas pelayanan di klinik permata bunda. kepuasan pasien dengan pelayanan merupakan variabel penting untuk menilai jaminan kepuasan pasien telah digunakan sebagai indikator kualitas pelayanan sebagai sarana untuk mengidentifikasi pasien yang memiliki nilai lebih tinggi atau kemungkinan kepatuhan yang lebih rendah dengan program pengobatan, dan sebagai tolak ukur untuk menilai daya saing pasar. Teknik pengumpulan data menggunakan angket yang disebar melalui media google form. Data dianalisis menggunakan statistik uji chi-square. Berdasarkan hasil penelitian 90% menyatakan puas terhadap pelayanan di Klinik Permata Bunda. Kepuasan pelayanan pasien rawat jalan terdistribusi secara menyeluruh dengan mayoritas termasuk pada kategori puas. Indikator tingkat kepuasan pasien tidak ada perbedaan berdasarkan berdasarkan karakteristik Jenis kelamin, Usia, dan Pekerjaan. Dalam penelitian yang telah dilakukan mayoritas konsumen/pasien yang berobat di Klinik Permata Bunda menyatakan kepuasan yang tinggi pada variabel ketanggapan dan masih ada variabel yang masuk kedalam kategori tidak puas.

Implementasi Pelayanan Konseling Apoteker Model Servqual Terhadap Pasien Klinik Muizzah Di Kecamatan Rengat Barat, Riau Oktri Lestari; Lila Wahyuni; Riri Amanda Fitriani; Elza Rachman Panca Priyanda; Ayu Dwi Utami
Syntax Idea Vol 3 No 10 (2021): Syntax Idea
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v3i10.1506

Konseling apoteker merupakan komponen yang wajib diberikan oleh apoteker ketika menyerahkan obat kepada pasien. Hal ini termasuk salah satu bentuk Pelayanan di instansi kesehatan yaitu pelayanan kefarmasian. Pelayanan kefarmasian adalah suatu pelayanan langsung dan bertanggung jawab kepada pasien yang berkaitan sediaan farmasi dengan maksud untuk meningkatkan mutu kehidupan pasien. Penilaian terhadap mutu pelayanan kefarmasian dapat dilakukan berdasarkan kepuasan pasien. Penelitian ini menggunakan metode deskriptif kualitatif. Kepuasan pasien terhadap pelayanan konseling apoteker dapat dilakukan dengan menggunakan model SERVQUAL yang memiliki 5 dimensi, yaitu dimensi tangible (bukti nyata), reliability (kehandalan), responsiveness (ketanggapan), assurance (jaminan), dan emphaty (empati). Penelitian ini bertujuan untuk meninjau hasil yang paling menonjol pada 5 dimensi tersebut dan dengan responden sebanyak 40 orang dalam bentuk beberapa pertanyaan (kuesioner). Berdasarkan implementasi konseling apoteker pada pelayanan terhadap pasien di klinik Muizzah menggunakan model SERVQUAL ditemukan dari 5 dimensi tersebut yang paling tinggi adalah Nilai assurance sebanyak 90,1%. Banyak pasien mengharapkan kompetensi tenaga kefarmasian dapat menanamkan kepercayaan dan keyakinan pada pasien, seperti kinerja apoteker yang berkompeten, professional dan diharapkan dapat memberikan masukan kepada pihak klinik untuk meningkatkan kualitas pelayanan terhadap setiap pasien.

PENGARUH PERBEDAAN KONSENTRASI LIMBAH CAIR KELAPA SAWIT TERHADAP PERTUMBUHAN DAN KOMPOSISI KIMIA Chlorella Sp. Dwi Ayu Utami; Tengku Dahril; Windarti Windarti
Berkala Perikanan Terubuk Vol 48, No 2 (2020): Juli 2020
Publisher : Fakultas Perikanan dan Kelautan, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/terubuk.48.2.476-482

The palm oil industry liquid waste is rich in organic materials and thus it can be used as media to grow Chlorella sp. This algae needs organic materials for growing, and it may decrease the organic material contents in the waste. To understand the best concentration of palm oil industry liquid waste to grow that algae, the chemical composition of the algae reared in different concentration of waste, and to understand the organic materials decrement in the waste, a study has been conducted in April – May 2019. There was a CRD applied. The waste was mixed with aquadest in 5 different concentration, namely P1 (0%), P2 (15%), P3 (20%), P4 (25%), dan P5 (30%). Results shown that the best algae population was in the P4 (4.64 x 106 cells/mL), the best biomass was in P3 (0.77 gr/L) in the 12nd day culture. The P0 provide the best results on fat (12.5%) and carbohydrate (24%) but shown the lowest of protein (16%), DO (1.10 mg/L) and chlorophyll-a (0.140 mg/L) and provide the worst CO2 content (8.77 mg/l). P3 shown the highest content of protein (45%). P4 shown the highest chlorophyll-a concentration (0.403 mg/L) and O2 concentration (9.94 mg/L) and the lowest CO2 (2.75 mg/l). The P4 also shown the best result in decreasing organic materials content. Nitrate reduced, from 14.3 mg/L into 3.1 mg/L, while Phosphate reduced, from 1.87 mg/L to 0.33 mg/L respectively. In all treatment, the water temperature ranged from 280C to 300C and the pH was 6.33 – 9.50.

Description of Pharmacist Communication In Self-Medication Riri Amanda Fitriana; Ayu Dwi Utami; Elza Rachman Panca Priyanda; Oktri Lestari; Futri handayani
International Journal of Social Service and Research Vol. 1 No. 1 (2021): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v1i1.5

Self-medication is a process carried out by a person in an effort to treat himself without the help of health workers. However, self-medication that occurs at the pharmacy will be directly guided by a pharmacist. For this reason, what a pharmacist needs to have is the ability to communicate with patients, both verbal communication and nonverbal communication. This study looks at how the preparation of prospective pharmacists in providing information to patients through verbal communication and creating a calm atmosphere through nonverbal communication.

BUSY COMMISSIONERS AND FIRM PERFORMANCE: DO SHARIAH-COMPLIANT FIRMS MATTER? Rahardjoputri, Rolina; Risfandy, Tastaftiyan; Utami, Ayu Dwi
Journal of Islamic Monetary Economics and Finance Vol 10 No 1 (2024)
Publisher : Bank Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21098/jimf.v10i1.1995

The empirical literature on a one-tier board system has recently focused on busy directors, defined as directors holding multiple similar positions in more than one firm simultaneously. In the same spirit, this paper investigates the impact of busy commissioners (instead of busy directors) on firms' performance for the case of Indonesia, a country adopting a two-tier board system. We find that busy commissioners do not impact accounting performance but are negatively associated with market performance. The markets tend to react negatively to the presence of busy commissioners, while actually the firms are also not advantaged financially by their presence. Interestingly, we also find that Shariah-compliant firms tend to have better accounting performance but not with market performance. Our analysis further reveals that the negative impact of busy commissioners on market performance diminishes in non-Shariah-compliant firms. Perhaps, the different characteristics of Shariah-compliant and non-Shariah-compliant companies, wherein Shariah-compliant firms tend to restrict leverage and cash level, account for the results. These findings are robust across various regressions. This research calls on policymakers to enforce the regulation regarding commissioners to reduce its detrimental impact on performance. The regulators should also collaborate with relevant agencies to educate and promote the existence of Shariah-compliant firms in Indonesia. Acknowledgment The authors would like to thank Universitas Sebelas-Maret, Indonesia, for the partial funding for this study.

Pengaruh Metode Praktikum Sintesis Alkana Menggunakan Kayu Manis Berbasis Bahan Alam Melalui Discovery Learning Terhadap Motivasi dan Hasil Belajar Mahasiswa di STIKes Har-Kausyar Lestari, Oktri; Utami, Ayu Dwi; Wahyuni, Lila; Priyanda, Elza Rachman Panca
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 4 No. 3 (2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v4i3.646

Kesulitan mahasiswa dalam memahami materi alkana tidak dapat diatasi dengan metode pembelajaran konvensional. Penelitian ini bertujuan untuk mengetahui pengaruh metode praktikum sintesis alkana dengan menggunakan kayu manis berbasis bahan alam melalui model discovery learning terhadap motivasi dan hasil belajar mahasiswa pada materi alkana di STIKes Har-Kausyar. Penelitian ini menggunakan metode kuantitatif Quasi Experiment Design dengan menguji kemampuan subyek mahasiswa melalui pretest dan posttest control design. Hasil analisis data menggunakan uji “t” diperoleh nilai thitung = 31,62 sedangkan nilai ttabel pada taraf signifikan = 0,05 (dk=48) adalah 1,67, maka nilai thitung lebih besar dari nilai ttabel sehingga H1 diterima. Berdasarkan hasil penelitian tersebut dapat disimpulkan bahwa terdapat pengaruh positif metode praktikum melalui model discovery learning terhadap motivasi dan hasil belajar mahasiswa pada materi alkana di STIKes Har-Kausyar

BUSY COMMISSIONERS AND FIRM PERFORMANCE: DO SHARIAH-COMPLIANT FIRMS MATTER? Rahardjoputri, Rolina; Risfandy, Tastaftiyan; Utami, Ayu Dwi
Journal of Islamic Monetary Economics and Finance Vol. 10 No. 1 (2024)
Publisher : Bank Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21098/jimf.v10i1.1995

The empirical literature on a one-tier board system has recently focused on busy directors, defined as directors holding multiple similar positions in more than one firm simultaneously. In the same spirit, this paper investigates the impact of busy commissioners (instead of busy directors) on firms' performance for the case of Indonesia, a country adopting a two-tier board system. We find that busy commissioners do not impact accounting performance but are negatively associated with market performance. The markets tend to react negatively to the presence of busy commissioners, while actually the firms are also not advantaged financially by their presence. Interestingly, we also find that Shariah-compliant firms tend to have better accounting performance but not with market performance. Our analysis further reveals that the negative impact of busy commissioners on market performance diminishes in non-Shariah-compliant firms. Perhaps, the different characteristics of Shariah-compliant and non-Shariah-compliant companies, wherein Shariah-compliant firms tend to restrict leverage and cash level, account for the results. These findings are robust across various regressions. This research calls on policymakers to enforce the regulation regarding commissioners to reduce its detrimental impact on performance. The regulators should also collaborate with relevant agencies to educate and promote the existence of Shariah-compliant firms in Indonesia. Acknowledgment The authors would like to thank Universitas Sebelas-Maret, Indonesia, for the partial funding for this study.

ARTIFICIAL INTELLIGENCE IN SUPPLIER SELECTION AND EVALUATION: METHODOLOGICAL APPROACH AND FUTURE RESEARCH DIRECTIONS Utami, Ayu Dwi; Hartini, Sri; Handayani, Naniek Utami; Sari, Diana Puspita; Ulkhaq, Muhammad Mujiya
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 14 No. 1 (2026): In Process
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

The use of artificial intelligence (AI) in the procurement sector, especially to select and evaluate suppliers, is currently developing along with the increasingly complex supply chain network and accessibility to large amounts of data. Supplier selection and evaluation methods that are commonly used are conventional methods such as multi-criteria decision-making (MCDM) methods and fuzzy-based approaches, which rely heavily on human assessment and are less adaptive to changes in supply chain environmental conditions. The authors conducted a systematic review following the PRISMA guidelines to evaluate the development of AI utilization in supplier selection and evaluation methods. A total of 21 articles published between 2015 and 2025 in the Scopus database and meeting the set inclusion criteria were used for analysis. The results show the development of AI methodologies, ranging from soft computing approaches to hybrid models and machine learning methods. AI roles in decision-making has also transitioned from being a data processing tool to acting as an automated decision maker using predictive models. However, this study also identifies several challenges, such as dominance of static models, limited use of unstructured data and ESG metrics, and practical implementation in real world situation. This research presents a comprehensive categorization of AI methodologies and roles in decision-making framework, aiming to improve the construction of more transparent and robust AI-driven procurement systems. The findings contribute to theory and managerial practices by explaining how AI can be used to improve and automate decision making process, to support more data-driven procurement strategies.

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