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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Revitalisasi : Jurnal Ilmu Manajemen Jurnal Manajerial Dan Kewirausahaan Jurnal Locus Penelitian dan Pengabdian Journal of Sustainable Community Service International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis IIJSE
Masman, Ronnie Resdianto
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Aerospace Engineering Humanities Automotive Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mathematics Social Sciences

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PENGARUH E-SERVICE QUALITY DAN E-SATISFACTION TERHADAP E-LOYALTY KONSUMEN AMIRA PARIS DI JAKARTA BARAT Leonardo, Marco; Masman, Ronnie Resdianto
Jurnal Serina Ekonomi dan Bisnis Vol 2 No 2 (2024): September 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jseb.v2i2.35246

Abstract

Penelitian dilangsungkan dalam usaha untuk menganalisis faktor-faktor yang memengaruhi e-loyalty dari konsumen Amira Paris di Jakarta Barat. Faktor yang mempengaruhi loyalitas pelanggan terhadap sebuah merek sangatlah beragam. Penelitian ini berfokus meneliti e-loyalty konsumen Amira Paris di Jakarta Barat menggunakan dua variabel yaitu e-service quality dan e-satisfaction. Data yang menjadi sumber dalam penelitian ini dihimpun menggunakan survei yang disebarkan secara daring menggunakan media google form kepada konsumen Amira Paris. Penelitian ini berhasil menghimpun 186 orang responden. Adapun hasil penelitian ini menemukan bahwa seluruh faktor yang diteliti yaitu e-service quality dan e-satisfaction memiliki pengaruh yang signifikan terhadap e-loyalty konsumen Amira Paris di Jakarta Barat. Kesimpulan ini didasarkan oleh nilai signifikansi variabel e-service quality yaitu sebesar 0.000 dan variabel e-satisfaction adalah sebesar 0.003 lebih kecil dari taraf signifikansi 0,05 sehingga dapat dikatakan bahwa kedua variabel memiliki pengaruh yang signifikan terhadap e-loyalty konsumen Amira Paris di Jakarta Barat. ABSTRACT The research was conducted in an attempt to analyze the factors that influence the e-loyalty of Amira Paris consumers in West Jakarta. Factors that influence customer loyalty to a brand are very diverse. This research focuses on examining the e-loyalty of Amira Paris consumers in West Jakarta using two variables, namely e-service quality and e-satisfaction. The data source in this study was collected using a survey distributed online using google form media to Amira Paris consumers. This study managed to collect 186 respondents. The results of this study found that all the factors studied, namely e-service quality and e-satisfaction, have a significant influence on the e-loyalty of Amira Paris consumers in West Jakarta. This conclusion is based on the significance value of the e-service quality variable, which is 0.000 and the e-satisfaction variable is 0.003 less than the significance level of 0.05 so that it can be said that both variables have a significant influence on the e-loyalty of Amira Paris consumers in West Jakarta.
ANALISIS FAKTOR YANG MEMPENGARUHI PERILAKU KEWARGAAN ORGANISASI FITHUB DI JAKARTA BARAT Sutanto, Nicholas Hosea; Masman, Ronnie Resdianto
Jurnal Serina Ekonomi dan Bisnis Vol 3 No 1 (2025): Februari 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jseb.v3i1.35693

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan efektif dan kepuasan kerja terhadap perilaku kewargaan organisasi (Organizational Citizenship Behavior atau OCB) di Fithub Jakarta Barat. Kepemimpinan efektif dan kepuasan kerja merupakan faktor penting dalam mendorong perilaku ekstra karyawan yang bermanfaat bagi organisasi. Metode penelitian ini menggunakan pendekatan kuantitatif dengan teknik simple random sampling, melibatkan 39 karyawan sebagai sampel. Analisis data dilakukan menggunakan model PLS-SEM melalui perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa kepemimpinan efektif berpengaruh signifikan terhadap OCB, serta kepuasan kerja juga memiliki pengaruh yang signifikan terhadap OCB. Temuan ini memberikan implikasi bagi manajemen Fithub untuk meningkatkan kualitas kepemimpinan dan memperhatikan kepuasan kerja karyawan guna memaksimalkan kontribusi positif yang mendukung tujuan organisasi. This research aims to analyze the influence of effective leadership and job satisfaction on organizational citizenship behavior (OCB) at Fithub West Jakarta. Effective leadership and job satisfaction are important factors in encouraging extra employee behavior that is beneficial to the organization. This research method uses a quantitative approach with simple random sampling techniques, involving 39 employees as samples. Data analysis was carried out using the PLS-SEM model via SmartPLS software. The research results show that effective leadership has a significant influence on OCB, and job satisfaction also has a significant influence on OCB. These findings provide implications for Fithub management to improve leadership quality and pay attention to employee job satisfaction in order to maximize positive contributions that support organizational goals.
THE EFFECT OF JOB MOTIVATION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE SATISFACTION Angellika, Viny; Masman, Ronnie Resdianto
International Journal of Application on Economics and Business Vol. 1 No. 2 (2023): May 2023
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v1i2.300-309

Abstract

This study aimed to determine the effect of work motivation on employee job satisfaction and the effect of organizational commitment on employee job satisfaction at PT. XYZ in Central Jakarta. The sampling method illustrated in this research uses convenience sampling with 100 employees as respondents, 5 of whom were respondents in the initial survey of the study and 95 employees were respondents in the study. The Smart PLS3 analytical kit was used in this study. The results showed an influence of work motivation on the job satisfaction of PT. XYZ employees in Central Jakarta, and there was an influence of organizational commitment on the job satisfaction of PT. XYZ employees in Central Jakarta.
The Influence of Macroeconomic Factors on Market Performance with Return on Assets as Moderation of Conventional Banks at IDX 2020-2023 Suryawijaya, Hartati; Masman, Ronnie Resdianto
REVITALISASI : Jurnal Ilmu Manajemen Vol 14 No 1 (2025): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v14i1.6845

Abstract

This study aims to analyze the effects of credit interest rates, inflation, and bank size on market performance, with Return on Assets (ROA) as a moderating variable. The study uses a sample of 93 conventional banks listed on the Indonesia Stock Exchange (IDX) from 2020 to 2023. Data were analyzed using multiple regression methods with a quantitative approach. The results indicate that credit interest rates and inflation have a negative and significant effect on market performance, while bank size has a positive and significant effect. ROA moderates the relationship between bank size and market performance but does not significantly moderate the effects of credit interest rates and inflation on market performance. This study provides insights for stakeholders in understanding macroeconomic factors that influence banking stability in Indonesia.
The Influence of Sustainable Leadership and Business Risk Management on Business Performance Mediated by Business Resilience in Restaurant Businesses in Medan Fernando, Rosella; Masman, Ronnie Resdianto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5044

Abstract

Various risks can affect its performance. Restaurant owners and managers face increasingly complex challenges due to changes in the business environment, such as intense competition, market fluctuations, evolving consumer trends, and changing regulations. The purpose of this study is to determine whether sustainable leadership and business risk management impact business performance by enhancing business resilience in restaurant businesses in the city of Medan. The research method used is descriptive quantitative, with a sample size of 50. Data analysis was conducted using Partial Least Square (PLS). The results of the study indicate that sustainable leadership has a positive and significant influence on business resilience. Similarly, risk management also has a positive and significant influence on business resilience. While sustainable leadership positively influences business performance, this effect is not statistically significant. However, risk management has a positive and significant influence on business performance. Business resilience positively and significantly influences business performance, and both sustainable leadership and risk management positively and significantly influence business performance through business resilience as a mediator.
MENGGALI POTENSI SISWA UNTUK MENENTUKAN PILIHAN PROGRAM STUDI DI PERGURUAN TINGGI Handoyo, Sarwo Edy; Setijaningsih, Herlin Tundjung; Masman, Ronnie Resdianto; Puspitowati, Ida
JOURNAL OF SUSTAINABLE COMMUNITY SERVICE Vol. 3 No. 3 (2023): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jscs.v3i3.492

Abstract

The success of college graduates in a career is determined by the accuracy in choosing studies in college. Determination of study programs in college will be made by high school graduates when continuing their studies in college. Third grade high school students need to have adequate knowledge and information about the higher education system and their potential through brain color test before deciding to choose a college and study program. The PKM activity was carried out to equip 3rd grade students of SMAN 78 West Jakarta in the 2015/2016 academic year as partners. From the PKM activities carried out, partners are more interested in operational knowledge and information about universities, faculties, departments, study programs, accreditation, campus activities, tuition fees, scholarships, and graduate careers. The brain color of students is quite evenly distributed between students with type A (yellow), B (green), C (blue), and D (orange). Without classifying students based on their majors or gender, it turns out that the highest mind color is for type A (yellow) and the lowest is type D (orange), although the difference is not too large. However, there is a difference in the most types of mind color between science and social studies students. For science students, more are type A (yellow), while social studies students are type B (green). Male students' mind color is more type C (blue), while female students are type A (yellow).
Pengaruh Karakteristik Kewirausahaan dan Kompetensi terhadap Kinerja Usaha UMKM Kuliner di Jakarta Barat Prisiani, Yuri; Masman, Ronnie Resdianto
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 4 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/dqeb8p36

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh karakteristik kewirausahaan dan kompetensi terhadap kinerja usaha UMKM di Jakarta Barat di sektor kuliner di Jakarta Barat. Jenis penelitian ini penelitian kuantitatif. populasi pada penelitian ini adalah pemilik usaha UMKM kuliner di Jakarta Barat. Pengambilan sampel menggunakan teknik Sampling purposive dengan sampel sebanyak 132 responden. Teknik pengumpulan data dengan melakukan penyebaran kuesioner. Penelitian ini menggunakan analisis structural Equation Model (SEM) yang diolah dengan software SmartPLS 4 untuk menguji dan mengolah data. Hasil penelitian menunjukan bahwa karakteristik kewirausahaan tidak berpengaruh terhadap kinerja usaha dengan nilai p-value sebesar 0,643 > 0,05 dan nilai (f2) 0,02 nilai path coefficients sebesar 0,062. Kompetensi berpengaruh terhadap kinerja usaha dengan nilai p-value sebesar 0,001<0,05 dan nilai (f2) 0,169 serta nilai path coefficients sebasar 0,526. This study aims to determine the effect of entrepreneurial characteristics and competencies on the performance of MSME businesses in West Jakarta in the culinary sector in West Jakarta. This type of research is quantitative research. the population in this study were culinary MSME business owners in West Jakarta. Sampling using purposive sampling technique with a sample of 132 respondents. Data collection techniques by distributing questionnaires. This study uses structural Equation Model (SEM) analysis which is processed with SmartPLS 4 software to test and process data. The results showed that entrepreneurial characteristics had no effect on business performance with a p-value of 0.643> 0.05 and a value (f2) of 0.02 the value of path coefficients of 0.062. Competence affects business performance with a p-value of 0.001 <0.05 and a value (f2) of 0.169 and a path coefficients value of 0.526.
Strategic Drivers of Academic Employee Performance in Higher Education Masman, Ronnie Resdianto; Maupa, Haris
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 13 No 1 (2026): June
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v13i1.62126

Abstract

This study aims to examine how knowledge management and organizational commitment shape employee performance in higher education, while positioning organizational innovation as a contested mechanism within Resource-Based and Knowledge-Based frameworks. It advances a novel contribution by demonstrating that the strategic value of intangible assets does not necessarily operate through innovation, thereby challenging dominant linear assumptions in organizational theory. Using data from 200 respondents in higher education institutions in West Jakarta, the findings reveal that knowledge management and organizational commitment exert strong direct effects on both innovation and employee performance, while innovation fails to mediate these relationships. This asymmetry indicates that performance is more structurally driven by knowledge integration and organizational attachment than by formal innovation processes, particularly within bureaucratic academic systems. The implication is clear: university leaders must prioritize strengthening knowledge systems and organizational commitment as primary drivers of sustainable performance.
Bank Financial Performance with Bank Size as Moderation Khosim, Nur; Masman, Ronnie Resdianto
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 4 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i4.5751

Abstract

This study is motivated by the importance of banking financial performance as an indicator of the success of the intermediation function and the stability of the financial sector, particularly in the context of the Indonesian banking industry, which faces dynamic competition, risk management challenges, and increasing efficiency demands. This research aims to analyze the effect of the Loan-to-Deposit Ratio, Asset-to-Equity Ratio, Total Deposits-to-Total Assets Ratio, Capital Adequacy Ratio, and Asset Growth Ratio on Return on Assets, as well as to examine the role of Bank Size as a moderating variable in these relationships. This study employs a quantitative approach. The data used are secondary data obtained from the financial statements of banks listed on the Indonesia Stock Exchange and publications issued by the Financial Services Authority during the research period, which were then analyzed using panel data regression and moderated regression analysis. The results show that, partially, the Loan-to-Deposit Ratio, Asset-to-Equity Ratio, Total Deposits-to-Total Assets Ratio, Capital Adequacy Ratio, and Asset Growth Ratio do not have a significant effect on Return on Assets. In addition, Bank Size has not been proven to significantly moderate the relationship between all independent variables and Return on Assets. Nevertheless, the research model simultaneously indicates that the variables examined are related to bank profitability. The conclusion of this study emphasizes that banking profitability is not solely determined by internal financial ratios and bank size but is also influenced by other factors outside the research model.
Multitasking dan Transformational Leadership terhadap Work Performance pada Karyawan Fakultas Ekonomi & Bisnis UNTAR II Padmadevi, Kelly; Masman, Ronnie Resdianto
Jurnal Manajerial Dan Kewirausahaan Vol. 8 No. 1 (2026): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v8i1.36889

Abstract

Semakin berkembangnya zaman, persaingan untuk mendapatkan pekerjaan semakin ketat, dengan tuntutan pekerjaan yang kompleks dan dinamis. Faktor-faktor yang mempengaruhi work performance seperti leadership dan multitasking harus menjadi perhatian utama perusahaan. Multitasking dapat meningkatkan kesalahan dan berdampak negatif pada work performance walau penting dalam lingkungan kerja yang dinamis. Sedangkan transformational leadership dapat menciptakan lingkungan kerja yang lebih mendukung untuk karyawannya dan dapat memfasilitasi pengembangan diri karyawannya sehingga work performance dapat meningkat. Penelitian ini ditujukan untuk mengetahui apakah ada pengaruh multitasking dan transformational leadership terhadap pada karyawan Fakultas Ekonomi & Bisnis Universitas Tarumanagara Kampus 2. Metode penelitian yang digunakan adalah kuantitatif dengan kuesioner skala Interval 1-5 untuk pengumpulan data. penelitian ini Pmenggunakan aplikasi SPSS untuk mengolah dan menguji data. Dari penelitian ini dapat disimpulkan bahwa multitasking memiliki tidak memiliki pengaruh yang signifikan terhadap work performance karyawan Fakultas Ekonomi & Bisnis Universitas Tarumanagara Kampus 2. Sedangkan, trasnformational leadership juga memiliki tidak pengaruh yang signifikan terhadap work performance karyawan Fakultas Ekonomi & Bisnis universitas Tarumanaga Kampus 2. As time progresses, the competition for obtaining jobs becomes increasingly intense, with complex and dynamic job demands. Factors that influence work performance, such as leadership and multitasking, should be a primary concern for companies. Multitasking can increase errors and negatively impact work performance, even though it is important in a dynamic work environment. On the other hand, transformational leadership can create a more supportive work environment for employees and facilitate their personal development, thereby improving work performance. This research aims to determine whether there is an influence of multitasking and transformational leadership on the employees of the Faculty of Economics & Business at Tarumanagara University Campus 2. The research method used is quantitative, with a 1-5 interval scale questionnaire for data collection. This study utilizes the SPSS application to process and test the data. From this research, it can be concluded that multitasking does not have a significant effect on the work performance of employees at the Faculty of Economics & Business at Tarumanagara University Campus 2. Meanwhile, transformational leadership also does not have a significant effect on the work performance of employees at the Faculty of Economics & Business at Tarumanagara University Campus 2.
Co-Authors Angellika, Viny Christofer, Daniel Mariana Cindy Caroline Daud, Cut Maharani Fernando, Rosella Haris Maupa Herlin Tundjung Setijaningsih, Herlin Tundjung Hidayat, Muhammad Rakha Raihan Ida Puspitowati Jonatan, Erick Ferdinand Khosim, Nur Leonardo, Marco Millenia, Shinta Natalya, Natalya Nugroho, Naufal Padmadevi, Kelly Prisiani, Yuri Rochayati, Rochayati Sarwo Edy Handoyo, Sarwo Edy Suryawijaya, Hartati Sutanto, Nicholas Hosea