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All Journal Jurnal Ilmu Manajemen dan Akuntansi Terapan Prima Ekonomika : Jurnal Ekonomi dan Bisnis Jurnal Bisnis, Manajemen, dan Akuntansi JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Al-Muraqabah: Journal of Management and Sharia Business Hikmayo: Jurnal Pengabdian Masyarakat JMMU: Jurnal Mahasiswa Manajemen dan Umum
Fahlefi, Wilis
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Transportation Other

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Pengaruh Kompensasi Dan Disiplin Terhadap Kinerja Karyawan Di Dinas Kebudayaan Bantul D.I.Yogyakarta Romadhoni, Romadhoni; Fahlefi, Wilis
JMMU: JURNAL MAHASISWA MANAJEMEN DAN UMUM Vol. 1 No. 1 (2024): JMMU: Jurnal Mahasiswa Manajemen dan Umum
Publisher : LPPM AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/jmmu.v1i1.184

Abstract

The purpose of this research is to determine the effect of compensation and discipline on employee performance at the Bantul Culture Service, Yogyakarta Special Region. The population in this study was all employees at the Culture Service, Bantul, D.I Yogyakarta as many as 40 people, while the sample used a saturated sample where the population was used as a sample. Data collection was carried out by distributing questionnaires to respondents. Collection technique using SPSS.17. Data analysis uses multiple regression. Based on the research results, it is stated that compensation and discipline have a significant and influential effect on employee performance at the Bantul D.I. Culture Service. Yogyakarta.
Pengaruh Inovasi Produk dan Kualitas Pelayanan Terhadap Loyalitas Nasabah Bank BNI Kantor Cabang UGM Yogyakarta dengan Kepuasan Nasabah sebagai Variabel Mediasi Sari, Cindy Kartika; Mursyid, Mursyid; Fahlefi, Wilis
Al-Muraqabah: Journal of Management and Sharia Business Vol. 4 No. 1 (2024): Al-Muraqabah: Journal of Management and Sharia Business
Publisher : Sharia Business Management Study Program, Faculty of Economics and Islamic Business at IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/almuraqabah.v4i1.1301

Abstract

The aim of this research is to determine the effect of product innovation and service quality on customer loyalty at Bank BNI KC UGM Yogyakarta with customer satisfaction as a mediating variable. The research was carried out by distributing questionnaires to 100 respondents who were customers of Bank BNI KC UGM Yogyakarta. The data that was collected was then processed to determine the relationship between the research variables using SmartPLS software version 3.2.9. Based on the research results, information was obtained that 1) product innovation has a significant effect on customer loyalty at Bank BNI KC UGM Yogyakarta; 2) service quality has a significant effect on customer loyalty at Bank BNI KC UGM Yogyakarta; 3) product innovation has a significant effect on customer satisfaction at Bank BNI KC UGM Yogyakarta; 4) service quality has no significant effect on customer satisfaction at Bank BNI KC UGM Yogyakarta; 5) product innovation has a significant effect on customer satisfaction and customer loyalty at Bank BNI KC UGM Yogyakarta; 6) service quality has no significant effect on customer satisfaction and customer loyalty at Bank BNI KC UGM Yogyakarta; and 7) customer satisfaction has a significant effect on customer loyalty at Bank BNI KC UGM Yogyakarta.
Co-Authors Andhina Ika Sunardi Cahyani, Niken Ayu Eva Lutfiana Hadan Widi Astuti Herman Wahyu Dwi Maelana Mochamad Rofik Muhammad Agus Muljanto Muhammad Fatkhurohman Albashori Muhammad Isnaini Fathoni Mursyid Djawas Rofik, Mochamad Romadhoni Romadhoni, Romadhoni Sari, Cindy Kartika Suliantoro Suliantoro Sulistriani, Sulistriani Yuliantoharinugroho, Yuliantoharinugroho