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All Journal Jurnal Ekonomi Regional Unimal E-JRM Jurnal Geografi LIngkungan Tropik (Journal of Geography of Tropical Environments) Jurnal Ilmiah Pertanian dan Peternakan
Zubair, Ahmad
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Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Social Sciences Other

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Journal : E-JRM

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Pengaruh Marketing Strategy, Service Quality Dan Customer Experience Terhadap Purchase Decisions Pada Produk Fashion Ayu Citra Fashion Store Kabupaten Jombang Zubair, Ahmad; Mustapita, Arini Fitria; Rachmadi, Kartika Rose
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research aims to investigate and clarify how three independent factors—marketing strategy, service quality, and customer experience—affect the dependent variable, specifically the fashion product purchase choices at Ayu Citra Fashion Store located in Jombang Regency. Employing a purposive sampling method and administering Likert-scale questionnaires, 80 respondent samples were collected for the research. IBM SPSS version 25 software was employed to apply different linear regression methods and hypothesis testing, including the F test (simultaneous test) and the T test (partial test), to analyze the collected data. The research results indicated that the three separate elements—marketing strategy, customer experience, and service quality—significantly influenced consumers' choices to purchase fashion products at Ayu Citra Fashion Store in Jombang Regency. The outcomes of partial/single tests show that customer experience greatly influences purchase decisions, service quality does not significantly affect them, and marketing strategy has a substantial effect. Keywords : Marketing Strategy, Service Quality, Customer Experience, Purchase Decisions
Co-Authors Arini Fitria Mustapita Darmawan Darmawan Hijri Juliansyah Kartika Rose Rachmadi Khairunnisa, N Muhammad Dimyati Putri, A.R.Z Rustanto, Andry Sakina, N C Siddiq, Ayyasy Suherman , Suherman Sumadio, Widyawati Tursina Tursina Zulkarnain, Faris