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All Journal Majalah Ilmiah Bijak Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Abiwara : Jurnal Vokasi Administrasi Bisnis JAMBIS : Jurnal Administrasi Bisnis Jurnal Ilmu Administrasi Publik
Krishantoro, Krishantoro
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Effects of Public Perception and Application of Good Governance Principles on Organizational Performances (A Case Study on the One-Stop-Integrated-Services of the Investment Agency of Dki Jakarta Province) Prihadini, Diana; Ayu, Renisya; Andayani, Wuwuh; Krishantoro, Krishantoro; Rofikah, Rofikah
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3046

Abstract

This study was aimed at analyzing the effects of public perception and application of good governance principles, both partially and simultaneously, on an organizational performance. The research was conducted by using a questionnaire survey method. The samples in this study were 53 people and the sampling technique was simple random sampling. The data analyses were the correlation and regression analysis, t-test, F-test, and determination coefficient test. The results of the study proved that the public perception and application of good governance principles; both partially and simultaneously; had a positive and significant impact on organizational performance. The public perception had an effect of 60.5%, while the application of good governance principles had an effect of 55.1%. Meanwhile, those two independent variables had an effect of 88.6% on the dependent variable.
Analysis of A Government – Owned Airline’s Organizational Culture in Improving Flight Services Prihandini, Diana; Marjuan, Ricky; Krishantoro, Krishantoro
Majalah Ilmiah Bijak Vol. 21 No. 2: September 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v21i2.4163

Abstract

This research aims to determine and analyze organizational culture at PT Garuda Indonesia. This was motivated by several problems related to the services provided during flights by passengers up to the Ombudsman. This research used qualitative methods and was conducted with several informants in positions as Aircrew, management and expert informants. This research was conducted at PT Garuda Indonesia for 5 months, namely from November to March. The results of this research are that the organizational culture at Garuda Indonesia airline has been implemented quite well. This shows that the organizational culture at Garuda Indonesia has provided or provided a sense of identity for the Aircrew. The organizational culture also creates an Aircrew commitment to remain committed to the organization's mission, particularly to high standards of safety and customer-oriented service delivered by professional and dedicated employees. Garuda Indonesia's organizational culture is also capable of guiding the words and actions of its employees, as well as making it clear what they should do and say in certain situations. However, there are two organizational culture factors that become obstacles in improving the quality of Aircrew services at Garuda Indonesia, namely: a) dynamic regulations in the Flight Attendant Service Guide Book (FASGB); b) Employees who find it difficult to adapt to regulatory updates. The solution to facing obstacles in improving the quality of aircrew services at Garuda Indonesia through organizational culture is: a) Regular socialization; and, b) Enforce more strictly regarding rewards and punishment.
PENGARUH KUALITAS PELAYANAN DAN KINERJA KARYAWAN TERHADAP KEPUASAN PENUMPANG PADA PT. KERETA COMMUTER INDONESIA (STUDI KASUS DI STASIUN JUANDA) Pradana, Ricki; Krishantoro, Krishantoro
Jurnal Ilmu Administrasi Publik Vol. 5 No. 3: Mei 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v5i3.4829

Abstract

The purpose of this research is (a) to determine the effect of service quality on customer satisfaction at PT. KCI at Juanda train station.(b) determine the effect of employee performance on PT customer satisfaction. KCI at Juanda train station. (c) To determine the effect of service quality and employee performance on customer satisfaction at PT. KCI at Juanda train station. The method used is a type of quantitative research with a sample of 100 respondents filling out a questionnaire. The collected data was recorded and then analyzed using SPSS (Statistical Program for Social Science) 25.0 for Windows. The research results show that respondents' assessments are usually related to the quality of service and performance of PT employees. KCI at Juanda station is good. This means that the independent variables or service quality and employee performance on customer satisfaction together (together) are 44.8%. The remaining 55.2% is influenced by other factors.
Eksplorasi Pengalaman Nasabah Dalam Penggunaan Mobile Banking Wondr By BNI (Studi Kasus Nasabah BNI KCP Jatimakmur Bekasi) Andika, Putra; Krishantoro, Krishantoro
JAMBIS : Jurnal Administrasi Bisnis Vol. 5 No. 3: Juni 2025
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v5i3.5196

Abstract

This study aimed to explore customer experiences in using the wondr by BNI mobile banking application at the Jatimakmur Sub-Branch Office (KCP), Bekasi. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, and documentation involving six informants, including BNI internal personnel, customers, and academics. The research focused on three customer satisfaction indicators as proposed by Tjiptono (2014): expectation confirmation, repeat usage, and recommendation to others. The findings indicated that most customers perceive the wondr by BNI application as meeting their expectations, particularly in terms of its modern interface, practical features, and transactional efficiency. Customers also demonstrated a tendency for continued use due to ease of access and system stability. However, some challenges were noted, such as technical issues and facial verification problems, which initially reduced satisfaction levels. Nonetheless, several customers still recommended the application to others. These findings suggested that service stability, feature clarity, and a positive initial experience are key factors in fostering customer satisfaction and loyalty toward mobile banking services
Pengaruh Electronic Word Of Mouth dan Brand Image terhadap Keputusan Pembelian Sunscreen Azarine (Survei pada pengguna aplikasi tiktok) Prihadini, Diana; Krishantoro, Krishantoro; Nanda, Ilyas Fitra
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 4 No. 2: Maret 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/abiwara.v4i2.3188

Abstract

The objective of this study is to find out the Influence of Electronic Word Of Mouth and Brand Image To Sunscreen Azarine Buying Decision. This study used quantitative research method. The data was collected from questionnaire and literature. Population in this study is user of Sunscreen Azarine and follow tiktok account @Azarinecosmetic. Sampling Technique used Taro Yamane Formula. There are 100 samples. The data analysis used in this study is multiple linier regression analysis using a software of IBM Statistik version 26. Result of the study identified that Electronic Word Of Mouth partially not influence to Buying Decision is in the amount of 39,6% . Brand Image partially has influence in the amount of 61.4% to Buying Decision. Electronic Word Of Mouth and Brand Image simultaneously affected significantly to Buying Decision with value of 61,4% where 38,6% explained by other factors excluded from this study.
Pengaruh Pengetahuan dan Digitalisasi Terhadap Kepatuhan Wajib Pajak Orang Pribadi di PT. Denki Engineering Azzahra, Salsabila; Krishantoro, Krishantoro
Jurnal Ilmu Administrasi Publik Vol. 4 No. 5: September 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v4i5.4205

Abstract

This research aimed to determine the influence of knowledge and digitalization on individual taxpayer compliance at PT. Denki Engineering. The research method used in this research was a quantitative approach. The type of research used in this research was descriptive. The population used in this research was a saturated population who were employees at PT. Denki Engineering. The data collection technique in this research used non-probability sampling with a saturated sample method with a sample of 70. The data analysis used was multiple linear regression analysis using IBM Statistics version 26 software. The research results showed that there was a partial positive and significant influence between the knowledge variable on compliance 0f 46.8%, there was a partial positive and significant influence between the digitalization variable on compliance of 50.1%, there was a partial positive and significant influence between the knowledge variable and digitalization on compliance of 54.8%, the remaining of 45.2% was influence by other variables that were not examined in this research.
Pengaruh Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Pada Konsumen Dan+Dan Walang Baru Jakarta Utara Krishantoro, Krishantoro; Mawarni, Mega
JAMBIS : Jurnal Administrasi Bisnis Vol. 3 No. 6: Desember 2023
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v3i6.3747

Abstract

This study aims to determine how much influence Service Quality and Price have on Purchasing Decisions at Dan+Dan Walang Baru, North Jakarta. The research method used is a quantitative method. The data collection technique is in the form of a questionnaire. The population in this study is anyone who comes to shop for the first time and who has come to shop more than 2 times at Dan+Dan Walang Baru. The sampling technique for this study used purposive sampling, namely consumers who came to shop for the first time and who had come to shop more than 2 times at Dan+Dan Walang Baru. This study shows that the results of the coefficient of determination of the R Square value of Service Quality is 0.506 which indicates that the variable Service Quality influences purchasing decisions by 50.6%. The results of the coefficient of determination for the R Square value of Price is 0.373 which indicates that the Price variable influences the Purchase Decision by 37.3%. The results of the coefficient of determination of the R Square value of Service Quality and Price are 0.567 which indicates that the variables Service Quality and Price have a joint effect on Purchasing Decisions of 56.7%, while the remaining 43.3% are influenced by other variables not examined in this study.
Pengaruh Stres Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Karyawan PT. Sentra Duta Sakti Jakarta Utara Aldino, Aldino; Krishantoro, Krishantoro; Aziz, Abdul
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3820

Abstract

High turnover intention can give a negative impact on organizational effectiveness because companies lose experienced human resources and have to invest time and efforts to train new employees. This study is intended to find out the effects of work stress and work environment on the turnover intention of employees of PT. Sentra Duta Sakti North Jakarta. This study uses a quantitative method. Data collection techniques are in the form of questionnaires and literature. Population in this study are employees of PT. Sentra Duta Sakti North Jakarta. Sampling techniques in this study are saturated samples (total sampling) with total samples of 110. The results of this study indicate that work stress and work environment give positive and significant effects on employee turnover intention of 76.9%.
Pengaruh Promosi dan Kemudahan Terhadap Keputusan Penggunaan Dompet Digital Shopeepay Pada Mahasiswa Institut Stiami Bekasi A Angkatan 2019 Krishantoro, Krishantoro; Nisa, Toifatun
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 2: April 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i2.3978

Abstract

This study aims to investigate the factors influencing the decision of STIAMI Institute students in Bekasi A to use the ShopeePay digital wallet for online shopping activities. In an era of rapid technological development, human shopping activities are increasingly facilitated by the presence of digital wallet applications. The focus of this research is on promotion and ease of access as two main variables that may affect students' decisions in choosing ShopeePay. Based on survey data conducted, ShopeePay emerges as one of the most preferred digital wallets among STIAMI students. Research results indicate that ShopeePay's vigorous promotions, such as free shipping and special discounts, have successfully attracted students' interest. Additionally, ease of transaction process and ShopeePay balance top-up also play crucial roles in influencing usage decisions. Although some previous studies have shown results consistent with these findings, there are differences to be noted. A previous study found that ease of access is not significant in influencing students' decisions. This may suggest that students who are accustomed to technology tend to focus more on promotional factors. In conclusion, promotion and ease of access are two significant factors influencing students' decisions to use ShopeePay for online shopping activities. The findings of this research can provide valuable insights for e-commerce companies and digital wallet providers to enhance promotion strategies and ensure ease of access for usage, especially in the context of students.
Co-Authors Abdul Aziz Aldino, Aldino Andika, Putra Ayu, Renisya Azzahra, Salsabila Marjuan, Ricky Mawarni, Mega Nanda, Ilyas Fitra Nisa, Toifatun Pradana, Ricki Prihadini, Diana Prihandini, Diana Rofikah Rofikah Wuwuh Andayani, Wuwuh