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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 2 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Basic mission of a business today is no longer a profit but value creation and value addition for customer. The survey was conducted in the reseach process to determine the level of customer satisfaction on service quality dimensions of Harris & Pop Hotels Denpasar. This research is based on five variables, Reliability (ability of the company to provide prompt service and reliable), Responsiveness (response-ability or alertness companies to help customers and provide fast service), Assurance (ability, courtesy, and trustworthiness which is owned by the staff, danger free, risk, and doubt), Empathy (the ease of having good communications and able to understand customer needs), and Tangible (physical facilities, equipments, employee performance, and means of communications). The analysis is performed based on an approach of importance-performance analysis that show the dimensions of empathy and assurance are considered the most influence on the customers decision to use the services of Harris & Pop Hotels Denpasar.

PENGARUH PENERAPAN QUALITY MANAGEMENT SYSTEM TERHADAP KUALITAS SUMBER DAYA MANUSIA PADA PT. CASUARINA HARNESSINDO BEKASI Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 1 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

This research aim for given prove empirically effect application role of quality management system to factor or variable that influence quality human resources development. This research carry out in PT. Casuarina Harnessindo – Bekasi, with use population with amount 30 respondent with use census sample draw method: sample drawing where all population amount become sample so that amount sample within this research have amount 30 respondent. Data collection technique use documentation and questioner. Data analysis method use research instrument test use validity test and reliability test, hypothesis test consist multiple linear regression, determinan coefficient, test t analysis and F test, classic assumption test consist normality, multicolienearity, heterokesdasity and autocorrelation. Research result show that hypothesis 1 that reveal present significant effect employee role, leader role, relationship leader with employee organization aspect and environment aspect within application ISO quality Management System 9001 – 2000 toward quality of employee resources simultan proved within this research, hypothesis 2 that reveal that present significant effect employee role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 3 that reveal that present significant effect leader role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 4 that reveal present significant relationship leader with employee within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 5 that reveal present significant organization aspect role within application ISO quality Management System 9001–2000, toward quality employee resources not proved within this research, hypothesis 6 that reveal present significant environment aspect role within application ISO quality Management System 9001– 2000, toward quality employee resources not proved within this research.

STRATEGI PENGUATAN KELEMBAGAAN PERKUMPULAN PETANI PEMAKAI AIR (P3A) DI KABUPATEN GUNUNGKIDUL Teguh Budi Prasetya; Arif Kurniar Rakhman; Niken Widyastuti
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 9, No 1 (2022): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v9i1.7339

Bagi sektor pertanian, irigasi adalah infrastruktur penunjang yang amat penting, sebab ketersediaan air pertanian amat menentukan produktivitas hasil panen. Namun membebankan pengelolaan irigasi pertnian kepada pemerintah jelas tidak mungkin, sebab dibandingkan dengan tntngan yang dihadapi tentu kemampuan pemerintah amatlah tidak memadai. Oleh karena itu, melalui Undang Undang no 7 Tahun 2004 tentang Sumberdaya Air pemerintah berusaha membagi peran dengan partisipasi masyarakat. Perkumpulan Petani Pemakai Air (P3A) adalah wadah yang disediakan bagi petani untuk ikut berperan aktif dalam pengelolaan rigasi, khususnya irigasi tersier. Namun dalam pelaksanaannya, P3A sendiri masih banyak menemui masalah, baik yang menyangkut aspek i manajemen, organisasi, sustainabilitas maupun kemampuan teknis pengelolaan irigasinya. Ini berakibat masih rendahnya kinerja P3A. Oleh karena itu penguatan kelembagaan P3A harus terus dilakukan. Penelitian ini bertujuan merumuskan strategi penguatan kelembagaan P3A yang baik untuk mendukung optimalisasi peran P3A dalam pengelolaan irigasi pertanian Kata Kunci: kelembagaan, strategi, irigasi

Pengaruh Kompetensi Sumber Daya Manusia Manusia dan Burnout Terhadap Kinerja Karyawan (Studi Kasus di CV Asih Suminar) Arya Karmila; Niken Widyastuti
MENAWAN : Jurnal Riset dan Publikasi Ilmu Ekonomi Vol. 1 No. 6 (2023): November : MENAWAN: Jurnal Riset dan Publikasi Ilmu Ekonomi
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/menawan.v1i6.83

Every company formed has a vision and mission that must be carried out to achieve goals. To achieve the goals to be achieved, competent human resources are needed in their respective fields. However, nowadays many people are not working according to their competence because they are looking for income. While working, it is undeniable that employees will feel anxious and lead to burnout. Employee performance will go well if they have the same competence as their job and also do not feel burnout. The purpose of this study was to determine the effect of human resource competence and burnout on employee performance at CV Asih Suminar. In this study involved 30 respondents using descriptive qualitative research. Data collection is done by interviews, observation and documentation. With the result that competence lacks influence while burnout has an influence on performance.

PERUMUSAN KONSEP STRATEGI PENINGKATAN SENTRA INDUSTRI OLEH-OLEH DAN SOUVENIR SEBAGAI DESTINASI WISATA BARU DI DAERAH ISTIMEWA YOGYAKARTA Niken Widyastuti; Medi Trilaksono Dwi Abadi; Andi Purnawan Putra
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 6 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

The concept of the center as one of the tourism business potentials referred to here will be able to increase competitiveness and create national industrial strength in the form of interrelation, dependence, and mutual support between the upstream industry, downstream industry, supporting industry, and related industries, which means it can also reduce the dependence of the manufacturing industry on imports of capital goods, intermediary inputs, raw materials and other components. In line with this, it is deemed necessary to map the destination centers for souvenirs and souvenirs for the development of small, micro, and medium enterprises that are formed in a location as a new destination center in Yogyakarta, in addition to increasing economic growth and equitable regional economic development. The purpose of this study is to identify leading industrial centers from souvenir and souvenir centers to be developed into new destinations in DI Yogyakarta, (2). Analyzing the strategy of developing a gift and souvenir center by considering the aspects of strengths, weaknesses, opportunities and threats. The research method used is descriptive qualitative. The results showed that: (1). The souvenir and souvenir centers in each district/city of DIYogyakarta already have sufficient potential to be developed into new tourist destinations based on the fact that the souvenir and souvenir centers have met the five destination criteria. tourism, namely visitors or tourists can be part of the development of the destination itself, there is an authentic experience felt by tourists who come directly to the center, there is participatory, interactive, and informal learning, and is closely related to the local community, (2). The souvenir and souvenir industry center has a dominant and strongly attached character or product theme as a component of the area's imaging (typical), (3). The availability and conditions of accessibility that are closest to tourist attractions and other amenities (roads, home stays, etc.).

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN: SURVEI PADATAMU PELANGGAN YANG MENGINAP DI HARRIS DAN POP HOTELS DENPASAR Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 2 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Basic mission of a business today is no longer a profit but value creation and value addition for customer. The survey was conducted in the reseach process to determine the level of customer satisfaction on service quality dimensions of Harris and Pop Hotels Denpasar. This research is based on five variables, Reliability (ability of the company to provide prompt service and reliable), Responsiveness (response-ability or alertness companies to help customers and provide fast service), Assurance (ability, courtesy, and trustworthiness which is owned by the staff, danger free, risk, and doubt), Empathy (the ease of having good communications and able to understand customer needs), and Tangible (physical facilities, equipments, employee performance, and means of communications). The analysis is performed based on an approach of importance-performance analysis that show the dimensions of empathy and assurance are considered the most influence on the customers decision to use the services of Harris and Pop Hotels Denpasar.

PENGARUH PENERAPAN QUALITY MANAGEMENT SYSTEM TERHADAP KUALITAS SUMBER DAYA MANUSIA PADA PT. CASUARINA HARNESSINDO BEKASI Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 1 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

This research aim for given prove empirically effect application role of quality management system to factor or variable that influence quality human resources development. This research carry out in PT. Casuarina Harnessindo – Bekasi, with use population with amount 30 respondent with use census sample draw method: sample drawing where all population amount become sample so that amount sample within this research have amount 30 respondent. Data collection technique use documentation and questioner. Data analysis method use research instrument test use validity test and reliability test, hypothesis test consist multiple linear regression, determinan coefficient, test t analysis and F test, classic assumption test consist normality, multicolienearity, heterokesdasity and autocorrelation. Research result show that hypothesis 1 that reveal present significant effect employee role, leader role, relationship leader with employee organization aspect and environment aspect within application ISO quality Management System 9001 – 2000 toward quality of employee resources simultan proved within this research, hypothesis 2 that reveal that present significant effect employee role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 3 that reveal that present significant effect leader role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 4 that reveal present significant relationship leader with employee within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 5 that reveal present significant organization aspect role within application ISO quality Management System 9001–2000, toward quality employee resources not proved within this research, hypothesis 6 that reveal present significant environment aspect role within application ISO quality Management System 9001– 2000, toward quality employee resources not proved within this research.

Implementasi Work-Life Balance dalam Meningkatkan Kinerja Karyawan Milenial Delyana Rahmawany Pulungan; Susantriana Dewi; Niken Widyastuti; Muthmainnah; Nicholas Renaldo
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.7621

The purpose of this study is to determine the implementation of work life balance in improving the performance of millennial employees. This research approach collects data through literature studies, which involve reading literature from various sources including books, journals and reports using qualitative and deductive approaches. The findings in this study are that work life balance is a key factor in improving the performance of millennial employees. By providing flexibility in time and work location, creating a healthy and positive work culture, implementing health and well-being programs, career development and training, and using technology for work efficiency. So with this, the company can improve employee performance. Companies that successfully implement work life balance well will not only benefit in the form of improved employee performance, but will also have a reputation as an attractive workplace for the millennial generation and the next generation.

Lengger Edu-Eco-Tourism sebagai Pengembangan Desa Wisata Berbasis Masyarakat Niken Widyastuti; Krisna Mutiara Wati
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Vol. 2 No. 3 (2023): September : Jurnal Hasil Pengabdian Masyarakat Indonesia
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/karunia.v2i3.1225

Pagerharjo Village, Samigaluh, Kulon Progo is on the buffer of the Borobudur destination which has a variety of tourism resource diversity. One cultural attraction in Pagerharjo Village is the Lengger Tapeng dance. Lengger has become a local symbol for the Pegerharjo people. The natural, cultural and local wisdom tourism potential of the community, Pagerharjo tourism village has a great opportunity to be visited by many tourists. However, village governance, especially towards the development of a tourist village, has not been implemented professionally, resulting in the potential of the Pagerharjo tourism village not being widely known by tourists. The objectives of this PkM include: (1). Increasing tourism competitiveness, (2) Improving the technical quality of guiding tourists in the tourist village of Pagerharjo (3). Improving the ability of human resources in managing the marketing of tourism products in the Pagerharjo tourism village. The method of implementing this PkM is through outreach, observation, mentoring and evaluation. The results of PkM received a positive response from partners, which have raised awareness, concern for the importance of marketing and excellent service to improve the development of Pagerharjo Tourism Village, both through talk shows and excellent service training

Pengaruh Reward dan Motivasi terhadap Kinerja Karyawan UMKM : Studi pada UMKM Nasi Kulit Syuurga Yogyakarta Rendi Pranoto; Niken Widyastuti; Bambang Irjanto
Jurnal Manajemen Kewirausahaan dan Teknologi Vol. 2 No. 1 (2025): Maret: Jurnal Manajemen Kewirausahaan dan Teknologi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumaket.v2i1.729

Employee performance is a crucial aspect that plays a crucial role in maintaining the sustainability, productivity, and competitiveness of a company, including in the micro, small, and medium enterprises (MSMEs) sector. Optimal performance levels not only impact the achievement of company targets but also influence customer satisfaction and business churn. One factor believed to be able to improve employee performance is the provision of rewards and motivation. Rewards can be financial or non-financial, which serve as a form of company appreciation for employee contributions. Meanwhile, motivation functions as an internal driver that raises work enthusiasm to achieve the best results. This study aims to analyze the effect of rewards and motivation on employee performance at the Nasi Kulit Syuurga MSME. The study used a quantitative descriptive approach with a saturated sampling technique, where the entire population of 32 employees were used as respondents. The research instrument was a structured questionnaire, and the data obtained were analyzed using multiple linear regression methods using SPSS version 25 software. The results showed that rewards have a significant influence on employee performance. This indicates that appropriate recognition can improve work quality and productivity. However, motivation partially did not have a significant effect on employee performance, which is likely caused by other factors such as working conditions, organizational culture, or suboptimal job satisfaction. Nevertheless, rewards and motivation have been shown to simultaneously contribute to improved employee performance. This finding underscores the importance of designing an effective reward system, coupled with more targeted motivation strategies, to enable MSMEs to retain high-performing employees and increase their competitiveness.

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