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Aida Vitayala S. Hubeis

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Author-ID : 222758

Agriculture, Biological Sciences & Forestry Education Languange, Linguistic, Communication & Media

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MOTIVASI, KEPUASAN KERJA DAN PRODUKTIVITAS PENYULUH PERTANIAN LAPANGAN: KASUS KABUPATEN SUKABUMI Aida Vitayala S. Hubeis
Jurnal Penyuluhan Vol. 3 No. 2 (2007): Jurnal Penyuluhan
Publisher : Department of Communication and Community Development Sciences and PAPPI (Perhimpunan Ahli Penyuluh Pertanian Indonesia)

The objective of the study was to find out the motivation, job satisfaction and job productivity of Agriculture Extension Workers (AEW). Respondent of the study was 36 AEW at Sukabumi district, West Java. The results of study have shown that most extension agents are male, relatively old, married and having more than three children. Most of them have had diploma program, participated in several trainings, 20 years of working experience, and belonging to third rank employee. Internal factors of AEW (achievement, recognition, job and responsibility are the internal factors performed significance factors. The motivation of agriculture extension agents has influenced by intrinsic and extrinsic factors; Job satisfaction influenced by psychology, and social, while physical and financial factors have no influence; Job productivity influenced by internal (achievement, recognition, job, responsibility) and external factors (FEW status, interpersonal relation) education background and capacity building, skill, technology, working environment, and discipline. All internal factors, achievement-recognition-work-responsibility has siginificance influence to extension workers productive works.

PERSEPSI PELANGGAN TERHADAP KUALITAS PELAYANAN PUBLIK PERUSAHAAN LISTRIK NEGARA (PLN) UNIT PELAYANAN DAN JARINGAN (UPJ) BEKASI KOTA Dahlia Dessianyanthi; Aida Vitayala S. Hubeis
Jurnal Penyuluhan Vol. 6 No. 2 (2010): Jurnal Penyuluhan
Publisher : Department of Communication and Community Development Sciences and PAPPI (Perhimpunan Ahli Penyuluh Pertanian Indonesia)

Public service is one form of the state apparatus functions as a public servant as well as aservant of the state. Seeing an increasingly competitive business world today, the company thatprovide public service need to change their customer services into a profit center. The quality ofservice provides an important link between the company and customers, also can help to push thecompany to achieve their goals and give positive image. Company's image depends on how thecompany give their services to the customer. Companies are required to constantly monitor publicperceptions or opinions about the company, through its institutional functions of Public Relation (PR).The purpose of this research is to analyze the customer's perception of the quality of public services atPLN UPJ Bekasi Kota, and the relationship between the internal and external factors with thecustomer's perception of public services at PLN UPJ Bekasi Kota. The results of this research showthe customer’s perception on the quality of public services at PLN UPJ Bekasi Kota is good with theaverage score equal to 3.86. Correlation test showed that there are five significant correlation, whichis the relationship between education level and assurance, education level and responsiveness,education level and tangibles, income level and tangibles, and the frequency of respondents callingand responsiveness.Keywords: Public Service, Quality of Service, PLN

Co-Authors Amiruddin Saleh Dahlia Dessianyanthi Daniel R. Monintja David Rizar Nugroho Eko Wahyono Gunadi Sindhuwinata Lala M Kolopaking Musa Hubeis Partogi S. Samosir Rudy C. Tarumingkeng Sri Murni Soenarno Titik Sumarti Wahyu Budi Priatna

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