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Journal : Journal of Engineering, Technology and Computing (JETCom)

Design And Creation Of A Web-Based Customer Information System Relationship Management (Crm) Information System Based On Web On PT. Home Center Indonesia Mirza Alfaridzi, Muhammad; Sharyanto, Sharyanto; Gunawan Sudarsono, Bernadus
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 1 (2024): JETCom (March 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i1.219

Abstract

PT. Home Center Indonesia is one of the companies engaged in the sale of furniture and home decor. The problem faced by the company at this time is that there is no computerized system to help manage the company's relationship with customers, so the company cannot directly contact customers quickly. In addition, customer data is still stored in Microsoft Excel which is considered less efficient, and there is no data backup which results in data at risk of being damaged or even lost. Therefore, to handle these obstacles, a web-based Customer Relationship Management (CRM) information system was created with system modeling using the Unified Modeling Language (UML) and using the PHP programming language and MySQL as a database, so that it can overcome obstacles in managing company interactions with customers and increase company competitiveness.
Design And Creation Of A Web-Based Non-Medical Logistics Information System At The Jakarta Heart Hospital Reynaldy, Rio; Sharyanto, Sharyanto; Gunawan Sudarsono, Bernadus
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 1 (2024): JETCom (March 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i1.222

Abstract

Jakarta Heart Center (JHC) is an agency engaged in health services, especially in dealing with heart disease. At JHC currently still does not have a non-medical logistics information system, the system used at this time is still done manually, namely to make non-medical logistics planning where officers must check directly to the warehouse where goods are stored so that it can slow down the non-medical logistics planning process itself, because it takes a long time. To deal with these problems, a web-based non-medical logistics information system was designed and built using Unified Modeling Language (UML) system modeling, PHP as a programming language and MySQL as a database, so as to help and facilitate the non-medical logistics process.
Rancang Bangun Sistem Informasi Daftar Menu Studi Kasus Outlet Kopi Kenangan SPBU Cikini Berbasis Web Nugroho, Ristyanto Adi; Sharyanto, Sharyanto; Bani, Alexius Ulan
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 2 (2024): JETCom (July 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i2.232

Abstract

In the rapidly evolving digital era, the implementation of computerized information systems has become an essential requirement for various business sectors, including the culinary industry. Kopi Kenangan, operating at the Cikini Gas Station since 2017, has seen an increase in the number of customers. However, the process of determining and managing the menu is still done manually, resulting in inefficiencies and high paper usage. To address these issues, this study aims to design and develop a web-based menu information system at the Kopi Kenangan outlet at the Cikini Gas Station. The system is expected to enhance efficiency in menu management and improve customer satisfaction. The methodology used in this study includes system requirements analysis, system design using UML, and implementation using PHP and MySQL technologies, in addition to developing the application using the waterfall method. The result of this study is an information system that facilitates menu management, reduces errors, and speeds up the process of updating menu information at the Kopi Kenangan outlet.
Implementasi Sistem Informasi Service Kendaraan Studi Bengkel Ramos Jaya Motor Berbasis Web Sigalingging, Dandi; Sharyanto, Sharyanto; Bani, Alexius Ulan
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 2 (2024): JETCom (July 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i2.233

Abstract

Information technology is crucial in enhancing business efficiency, especially through the internet. In Indonesia, motorcycles are the primary mode of transportation, creating a need for efficient maintenance services. Ramos Jaya Motor Workshop currently faces issues with its semi-manual service system, which relies on Excel and is prone to damage and virus attacks. This research designs and develops a web-based information system for vehicle services, using MySQL for the database, PHP for programming, and UML for system design. The system aims to facilitate online service reservations, improve data management, and enhance the accuracy and speed of reporting. This will streamline communication between vehicle owners and the workshop, improving overall service efficiency.
Rancang Bangun Sistem Informasi Transaksi Berbasis Web Studi Kasus Kopi Bar Depok William, Dewa; Sharyanto, Sharyanto; Whendasmoro, Raditya Galih
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 2 (2024): JETCom (July 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i2.234

Abstract

Kopi Bar Depok is a café that still operates its business using a manual system. As a result, there are several issues, especially in the transaction process at this café. The medium used for transactions is still paper, and data is also stored in physical form, making it prone to damage and loss. Additionally, the transaction process takes a considerable amount of time and is inefficient. To address these issues in the transaction process at Kopi Bar Depok, a web-based Transaction Information System has been developed. This information system uses PHP as the programming language, MySQL as the database, and is created using the Waterfall method.
Rancang Bangun Sistem Informasi E-Commerce Berbasis Web Studi Kasus PT. Delambrands Kharisma Busana Priambodo, Priambodo; Sharyanto, Sharyanto; Sudarsono, Bernadus Gunawan
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 2 (2024): JETCom (July 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i2.235

Abstract

PT. Delamibrands Kharisma Busana is a retail company specializing in the sale of fashion products, such as clothing and accessories. The company emphasizes the importance of customer trust and satisfaction to meet their needs and enhance the company's economic performance. Currently, PT. Delamibrands Kharisma Busana employs traditional sales methods, requiring customers to visit physical stores in malls to shop. This can lead to uncertainty regarding product availability, potentially diminishing customer loyalty. Additionally, the company faces challenges in expanding its product marketing reach to various regions, both within and outside the city. Therefore, an e-commerce information system has been developed to address these issues. This information system uses the PHP programming language, MySQL database, UML modeling, and the Waterfall method as the SDLC methodology.
Rancang Bangun Sistem Informasi Pengaduan Konsumen Area Muara Di PT.Telkom Akses Berbasis Web Yakup, Muhamad Abdul; Sharyanto, Sharyanto; Bani, Alexius Ulan
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 3 (2024): JETCom (November 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i3.245

Abstract

PT Telkom Akses, a subsidiary of Telkom Indonesia, specializes in the construction of network infrastructure and provides high-quality and affordable internet connectivity. However, the company faces challenges in managing consumer complaints, which are currently handled manually, leading to potential human errors and inefficiencies. This research aims to design and develop a web-based consumer complaint management system to enhance the accuracy and efficiency of the complaint process. The system is developed using PHP for programming and MySQL for the database. To ensure that the system meets user requirements, Unified Modeling Language (UML) techniques are employed, including use case diagrams, activity diagrams, and class diagrams. Black Box Testing is used to validate the system’s functionality and performance. The implementation of this information system is expected to streamline and improve the management of consumer complaints, particularly in the Muara Karang area, making the process more integrated, accurate, and user-friendly, thereby enhancing service quality and customer satisfaction.
Design and Develop a Web-Based Social Assistance Recipient Information System At The Ministry Of Social Affairs Of The Republic Of Indonesia Nirmalawati , Zara; Sudarsono, Bernadus Gunawan; Sharyanto, Sharyanto
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 3 (2024): JETCom (November 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i3.260

Abstract

The Ministry of Social Affairs of the Republic of Indonesia is responsible for implementing and overseeing domestic affairs within the government to assist the President in governing the country in the social sector and is accountable for the distribution of social assistance in Indonesia. The process of data collection, identification, monitoring, as well as limitations in accessibility and information is so challenging that it causes many citizens to be unaware of information regarding social assistance. The data collection methods used in this research are Observation Method, Interview Method, and Literature Study Method. This research also includes system modeling using the UML (Unified Modeling Language) method as well as PHP (Hypertext Preprocessor) as the programming language and MySQL as the Database used for the development of the "Web-Based Social Assistance Recipient Information System At The Ministry Of Social Affairs Of The Republic Of Indonesia" at the Ministry of Social Affairs of the Republic of Indonesia..
Design And Develop A Web-Based Printing Service Information System At CV MARPRINT OFFSET And SCREEN PRINTING Apriani, Gustian; Sharyanto, Sharyanto; Saputro, Joko
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 3 (2024): JETCom (November 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The title of this research is "Design and Development of Web-Based Printing Service Information System at CV Marprint Offset and Screen Printing." The research background emphasizes the importance of adapting information technology in human resource management, especially in the manual printing service process. CV Marprint faces various problems, including slow administrative processes, limited data accessibility, and lack of transparency in employee performance evaluations. This research aims to design and implement an efficient and effective web-based information system, focusing on the ordering, production, and delivery processes of printing services. The research methods used include observation, interviews, literature review, system design, and testing. The expected results are to provide a significant contribution to CV Marprint in improving the efficiency and effectiveness of printing services, as well as to serve as a reference for other companies in the printing industry. With the implementation of the appropriate information system, it is hoped that CV Marprint can enhance its competitiveness in the digital era and achieve organizational goals more optimally.
Design and develop a web-based information system for ordering and delivering goods at PT. Total Logistics Aziz, Abdul; Bani, Alexius Ulan; Sharyanto, Sharyanto
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 3 (2024): JETCom (November 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i3.262

Abstract

The purpose of this research is to design and develop a Web-based information system for ordering and delivering goods at PT. Total Logistic. This system is designed to address issues in managing consumer complaints, where data received from customers through customer service is still managed manually, making it easy to get lost before moving on to the next process. Through an analysis of the current system, it was found that a web-based information system is needed to help address this issue and improve efficiency and customer satisfaction. This design utilizes a system development approach involving the creation of User Interface (UI) Design and Application Prototype. Testing of the developed UI and Prototype shows that the system functions well and has a valid success rate. With this web-based information system, PT. Total Logistic is expected to improve the quality of customer service and minimize the risk of data loss the delivering goods of consumer process.