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ANALYSIS OF HEALTHCARE SERVICE QUALITY IN GOVERNMENT HOSPITALS USING CLUSTERING METHODS Tuhfah, Riesa Aliya; Novareza, Oyong; Andriani, Debrina Puspita
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 13 No. 1 (2025)
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Hospitals play a crucial role in delivering healthcare services, directly influencing public health and overall well-being. Evaluating service quality is essential for enhancing patient satisfaction, as healthcare institutions must meet patient expectations to ensure effective service delivery. This study assesses hospital service quality using the Servqual model and clustering techniques to analyze patient perceptions. The Servqual framework evaluates five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. A structured questionnaire was used to gather patient responses, utilizing a Likert scale to measure expectations and perceptions. Clustering techniques, including K-Means and Fuzzy C-Means, were applied to segment patient perception data, revealing four service quality categories: "Very Bad" (5%), "Bad" (40%), "Good" (14%), and "Very Good" (40%). Both clustering methods produced identical classifications, highlighting key areas requiring improvement. Among the service attributes assessed, parking area conditions received the lowest ratings, identifying them as a priority for enhancement. To address these issues, recommendations include resurfacing parking areas, implementing clear parking markings, and improving directional signage to enhance accessibility and overall patient experience. This study demonstrates the effectiveness of integrating Servqual with clustering methods in identifying service gaps and prioritizing improvements. By adopting a data-driven approach, hospitals can enhance service delivery, optimize resource allocation, and improve patient satisfaction. The findings provide valuable insights for hospital management and contribute to future research on healthcare service quality enhancement.
EXPLORING THE INFLUENCE FACTORS IN CONSUMER PREFERENCES TOWARDS CAFE SELECTION: AN EMPIRICAL STUDY Maritsha, Kamila; Kusuma, Lalu Tri Wijaya Nata; Dania, Wike Agustin Prima; Andriani, Debrina Puspita
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 13 No. 1 (2025)
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jemis.2025.013.01.4

Abstract

This study aims to identify the key factors influencing consumer purchasing decisions in the café industry in Malang City, Indonesia. With the rapid growth of café businesses in the region, understanding the preferences and behavioral patterns of café consumers has become crucial for developing effective marketing strategies. This research combines K-Means clustering and Structural Equation Modeling (SEM) to explore the influence of four main variables: marketing mix, café atmosphere, service quality, and electronic word of mouth (E-WoM). The study began by segmenting consumers based on their monthly income and café expenditure, resulting in four distinct clusters: low income–low expenditure, high income–high expenditure, high income–low expenditure, and moderate income–moderate expenditure. Validity and reliability tests confirmed the consistency and accuracy of the measurement instruments, with all indicators passing Confirmatory Factor Analysis (CFA) criteria, and most meeting the threshold for convergent validity through Exploratory Factor Analysis (EFA). The SEM analysis revealed that each segment responded differently to the influencing factors: service quality was significant for Cluster 1, while Cluster 2 was influenced by marketing mix, service quality, and E-WoM. Cluster 3 showed no significant influence from any variables, and Cluster 4 was mainly influenced by E-WoM. These findings suggest the need for segment-specific marketing and service strategies, such as enhancing interpersonal service for lower-income consumers and improving digital engagement for mid-range market segments.
PENGUKURAN KINERJA PABRIK GULA DENGAN PENDEKATAN BALANCED SCORECARD MENGGUNAKAN OBJECTIVE MATRIX (OMAX) DAN TRAFFIC LIGHT SYSTEM (TLS) Rizka, Salmaa Alifia; Andriani, Debrina Puspita
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 6 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Abstract

Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail salmaaalifia02@gmail.com atau debrina@ub.ac.id Dipublikasikan tanggal: 14 Juli 2025
ANALISIS RISIKO OPERASIONAL PADA UMKM KULINER MENGGUNAKAN METODE FAILURE MODE EFFECT ANALYSIS Pasha, Thareq Kemal; Andriani, Debrina Puspita
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 6 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail thareqkemalpasha03@gmail.com atau debrina@ub.ac.id   Dipublikasikan tanggal: 15 Juli 2025
PERANCANGAN SISTEM INFORMASI KEUANGAN PADA USAHA MAKANAN RINGAN MENGGUNAKAN MODEL WATERFALL Ardiarta, Raymond Bagas; Fanani, Angga Akbar; Andriani, Debrina Puspita
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 7 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail bagasardiarta@gmail.com atau anggafanani@ub.ac.id atau debrina@ub.ac.id   Dipublikasikan tanggal: 23 Juli 2025
MANAJEMEN RISIKO TEKNOLOGI INFORMASI PADA DIVISI TEKNOLOGI PT INKA (PERSERO) DENGAN METODE OCTAVE DAN FMEA Yunasta, Carla Diva; Andriani, Debrina Puspita; Lustyana, Astuteryanti Tri
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 8 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail carladiyunasta@email.com, debrina@ub.ac.id, astuteryanti@ub.ac.id Dipublikasikan tanggal: 8 Agustus 2025
OPTIMALISASI PENGAMBILAN KEPUTUSAN BERBASIS BUSINESS INTELLIGENCE PADA UMKM KULINER Hanif, Sulthan Athar Fathullah; Tama, Ishardita Pambudi; Andriani, Debrina Puspita
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 8 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail athar221202@gmail.com atau kangdith@ub.ac.id atau debrina@ub.ac.id   Dipublikasikan tanggal: 29 September 2025
PERANCANGAN STRATEGI PENGEMBANGAN BISNIS PADA INDUSTRI FOTOGRAFI KITA MENGGUNAKAN SWOT, IFE, EFE DAN QSPM (STUDI KASUS PT INOVASI SOLUSI KITA) Devayana, Mr. Kadafi; Tama, Ishardita Pambudi; Andriani, Debrina Puspita
Jurnal Rekayasa dan Manajemen Sistem Industri Vol. 13 No. 9 (2025):
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui e-mail mr.kadafi03@student.ub.ac.id atau kangdith@ub.ac.id atau debrina@ub.ac.id Dipublikasikan tanggal: 15 Oktober 2025
WORK SAMPLING METHOD FOR ANALYSIS OF PERFORMANCE AND DETERMINING THE NUMBER OF WORKERS IN THE WAREHOUSE DEPARTMENT Sari, Sylvie Indah Kartika; Winata, Bintoro Dwi Krisna; Andriani, Debrina Puspita; Putro, Wisnu Wijayanto
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 9 No. 1 (2021)
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jemis.2021.009.01.6

Abstract

Industrial competition demands that each company be effective and efficient, hence companies need to make optimal use of resources. The purpose of this research is to determine the productivity of the workers in completing their work and to discover how much workload is caused by the activities carried out. In addition, recommendations for improvements were also given as an effort to reduce the high rate of overtime hours and determine the appropriate number of the workforce at spare parts and raw materials division. The results showed that some workforces have an uneven workload.
OPTIMASI PARAMETER KETAHANAN LUNTUR BATIK TERHADAP KERINGAT DENGAN DESAIN EKSPERIMEN Andriani, Debrina Puspita; Setiaji, Unggul; Habriantama, Mahendra
Dinamika Kerajinan dan Batik: Majalah Ilmiah Vol. 36 No. 1 (2019): Dinamika Kerajinan dan Batik : Majalah Ilmiah
Publisher : Balai Besar Standardisasi dan Pelayanan Jasa Industri Kerajinan dan Batik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22322/dkb.v36i1.4919

Abstract

Batik merupakan salah satu produk kearifan lokal yang sangat digemari oleh masyarakat. Akan tetapi, dari beberapa penelitian sebelumnya diketahui bahwa meskipun menjadi produk favorit, masih banyak konsumen yang mengeluhkan terjadinya kelunturan pada batik milik mereka. Terdapat beberapa faktor yang dapat mempengaruhi kelunturan tersebut, salah satunya berdasarkan parameter keringat. Pada hasil uji ketahanan luntur warna yang telah dilakukan terhadap sampel batik, diperoleh nilai 2 untuk keringat asam dan basa yang menunjukkan bahwa hasil tersebut belum sesuai dengan standar yang ditetapkan oleh SNI. Oleh karena itu, dilakukan penelitian menggunakan desain eksperimen dengan ANOVA untuk mengidentifikasi faktor-faktor kendali dan menentukan nilai setting leveloptimal. Pada penelitian ini didapatkan setting level optimal dengan jenis kain rayon, jenis zat pewarna indigosol, jenis bahan pengunci waterglassdan kostik, rasio bahan pengunci ¼ : ¾, jumlah pencelupan 3 kali, waktu pencucian 3 jam, jenis air: air pH 7,5, dan NH3 0,08mg/L. Hasil eksperimen konfirmasi juga telah menunjukkan hasil uji ketahanan luntur warna telah memenuhi standar SNI.
Co-Authors A'yunin, Qurrota Achmad Nadhif Rozzaky, Achmad Nadhif Adjie, Bayu Purwo Agustina Eunike Ahmad Kanzul Fikri Ahmad Taufiq Nashrul Huda Ahmed, Habib Aini, Azizah Putri Nur Akasy, Andi Nurul Istiana Alan Rahadian Pramudana, Alan Rahadian Aldhama, Shofa Aulia Alia, Cut Putroe Tasya Amalia, Annisa Sophie Anbiya, Henry Hafidz Angga Akbar Fanani, Angga Akbar Ardiansah, Muhammad Rizki Ardiarta, Raymond Bagas Aryawinata, Leonard Julian Asmaning Ayu Dewi Intan Sari, Asmaning Ayu Dewi Astuti, Sari Widi Baihaqi, Achmad Zain Zulfa Besari, Luri Anom Bimantoko, Andreas Geonaldi Borisxa Masagha Pakpahan, Borisxa Masagha Bramandito Moeliodihardjo, Bramandito Budhi, Kartika Yanuar Ceria Farela Mada Tantrika Dea Priharseno Deni Kurniawan Lamsi, Deni Kurniawan Desrianto, FX. Berry Devayana, Mr. Kadafi Dewi Hardininingtyas Dewi Nur Afifah, Dewi Nur Dewi, Ika Nurul Safitri Candra Elvaretta, Laurencia Astrid Ananda Endra Yuafanedi Arifianto Erna Rochana Fadli, Harry Fakhriyudha, Fakhriyudha Fasya Nabila, Fasya Fikri, Ahmad Kanzul Fikri, Ahmad Kanzul Firda Rahmatika Fridiayanti, Annisa Indah FX. Berry Desrianto, FX. Berry Gautama, Pamungkas Febrinalditya Gunawan, Hendro Rakhmad Habriantama, Mahendra Habriantama, Mahendra Hanif, Sulthan Athar Fathullah Hardininingtyas, Dewi Harry Fadli Ihwan Hamdala Imtiyaz, Nadiyah Irgin, Allen Farzza Ishardita Pambudi Tama Islami, Annissa Dian Izzaturoby, Muhammad Hawary Jalil, Mohamad Isa Abd Judianto, Aulia Dianti Juliocaisar Waliputra, Juliocaisar Krisnanda, Aditya Kristiono, David Kurniasari, Andrawina Putri Kurniawan, Candra Dodi Kusuma, Dino Ari Kusuma, L. Tri Wiajaya Nata L. Tri Wijaya Nata Kusuma Lalu Tri Wijaya Nata Kusuma Lolyka Dewi Indrasari Lustyana, Astuteryanti Tri Mahendra Habriantama Maritsha, Kamila Marom, Fa’iqul Masitho, Redina Bella Medi Susanto Mochamad Choiri Moeslimin, Faishal Zakirwan Dien Muhammad Dian Putra Mujahidah, Sabrina Mustofa, Flora Sukma Ayu Dani Naafian, Mochammad Ramadhan Nahara, Tara Aldania Nasir Widha Setyanto Nelson, Richie Nikita Ashardika Putri, Nikita Ashardika Novianto, Ade Surya Nugraha, Yudha Hadi Nuha, Hanifah Firdausi Nur'aini, Shintya Dwi Nur, Bastian Zamroni Nur’aini, Shintya Dwi Oki, Dariyan Bagus Oktavianty, Oke Oyong Novareza Pasha, Thareq Kemal Prameswari, Anindita Dyah Ayu Pranata, Aloysia Priharseno, Dea Purba, Pina Purnamasari, Khalishah Mutiara Purnomo Budi Santoso Puspitasari, Aidha Fitria Putra, Achmad Alif Ferdinand Putra, Muhammad Dian Putra, Victor Pradana Budi Putri, Andi Zalfa Syakirah Putri, Angela Elenda Putri, Anisa Indike Putri, Baiq Fani Maulina Putri, Marhani Amalia Putri, Sayidina Zahra Hendrika Putro, Wisnu Wijayanto Rahayu, Puput Rahman, Arif Rahman, Fajri Rahmatika, Firda Rahmatika, Firda Rahmi Yuniarti Rakhmat Himawan Ramadhan, Annisaa Adi Ramadhan, Feilia Diadara Remba Yanuar Efranto Rio Prasetyo Lukodono Riyanda, Safa Naura Rizka, Salmaa Alifia Rizky, Destantri Anggun Rizma, Maulivia Rosalina Dewi Novitasari, Rosalina Dewi Salsabila, Dhia Naqqiya Sampurna, Kristin Mulyadi Samsu, Siti Hajar Saputra, Bayu Sari, Sylvie Indah Kartika Sari, Sylvie Indah Kartika Sattar, Adrul Malik Septian Rizky Hidayat, Septian Rizky Setiaji, Unggul Shariff Abd. Kadir, Shariff Umar Shintya Dwi Nur’aini Siallagan, Roberto August Siri, Amadea Madatu Sitompul, Rycha Solichah, Zuliana Mar’atus Sugiarto, Raysha Nazwa Putri Sugiatno, Aprillis Nindy Sugiono Sugiono Sugiono, Sugiono Suluh Elman Swara Surenggono, Celia Betlest Susanto, Medi Susanto, Medi Syahputra, Ersa Syukri, Akmal Rizqillah Tuhfah, Riesa Aliya Ulfah, Zakiyyah Unggul Setiaji Unggul Setiaji Widodo, Silvi Rushanti Wike Agustin Prima Dania Winandha, Gatra Winata, Bintoro Dwi Krisna Winata, Bintoro Dwi Krisna Yasmine, Alvi Lufiana Yunasta, Carla Diva Yuniarto, Teguh Zahabiyah, Rifdah