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All Journal Sistemasi: Jurnal Sistem Informasi INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Sistem Cerdas JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Dakwah dan Komunikasi
Angraini Angraini
Fakultas Sains dan Teknologi Universitas Islam Negeri (UIN) Sultan Syarif Kasim Riau
Religion Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : INOVTEK Polbeng - Seri Informatika

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Analisis Kualitas Sistem SLIMS Terhadap Kepuasan Mahasiswa Dengan Metode E-Servqual dan Importance Performance Analysis Pangestu, M Yoga; Saputra, Eki; Angraini, Angraini; Hamzah, Muhammad Luthfi
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.4133

Abstract

SLIMS at the XYZ University library has been built since 2014 and began to be implemented in 2018 and has been running until now. During implementation there were several problems, including incomplete book collections, this caused students to prefer choosing books manually. Apart from that, sometimes there are still some problems that occur when processing the data used. Many users still don't understand how to use SLIMS. This research aims to measure the level of user satisfaction and provide suggestions for improving the SLIMS system. The method used in this research is E-Servqual which has 5 variables in this method and the Importance Performance Analysis method is used to compare user assessments of the level of importance of service quality. The data obtained from this research was distributing questionnaires to a sample of 100 respondents. Data processing was carried out using the SMART-PLS 4 tool. The analysis results obtained for the level of user satisfaction were 3 variables that were significant and influenced user satisfaction, namely the Empathy, Responsiveness and Tangible variables. Meanwhile, the other 2 variables, namely Assurance and Reliability, do not have a significant relationship with user satisfaction. This shows that students are still quite satisfied and a science analysis was carried out on 4 quadrants to evaluate service factor based on the level of user satisfaction
Sentimen Analisis Pada Ulasan Aplikasi Ajaib Di Google Play Store Dengan Algoritma Support Vector Machine Syahri, Alfi; Angraini, Angraini; Muttakin, fitriani
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.4047

Abstract

Perkembangan aplikasi mobile di bidang keuangan telah memberikan kemudahan dalam berinvestasi. Salah satu aplikasi yang bisa melakukan investasi adalah aplikasi Ajaib. Dalam menggunakan aplikasi, Anda dapat melihat rating dan review yang diberikan oleh pengguna di platform Google Play Store. Ulasan pengguna pada Aplikasi Ajaib memberikan gambaran penting bagi calon pengguna dalam memahami kualitas dan kepuasan pengguna. Namun, banyaknya tinjauan membuat analisis manual menjadi sulit dan tidak efisien. Oleh karena itu diperlukan suatu teknik klasifikasi review yang memanfaatkan algoritma Support Vector Machine (SVM). Implementasinya dilakukan melalui bahasa pemrograman Python. Teknik Support Vector Machine menunjukkan akurasi luar biasa dalam menangani data berdimensi tinggi dan data tidak seimbang. Tujuan dari penelitian ini adalah untuk memfasilitasi kemajuan Aplikasi Ajaib dengan memanfaatkan umpan balik yang diberikan, mengatasi keluhan pelanggan, dan meningkatkan pengalaman pengguna secara keseluruhan. Data yang digunakan diambil dari review aplikasi sebanyak 5000 data dengan rating yang bervariasi pada bulan Januari hingga Oktober 2023. Berdasarkan hasil penelitian diperoleh akurasi sebesar 87,57%. Pada kelas positif diperoleh presisi 93%, recall 97%, dan skor f-1 95%. Sedangkan kelas netral memperoleh presisi sebesar 75%, recall 53%, dan skor f-1 sebesar 62%. Serta pada kelas negatif mendapatkan presisi sebesar 75%, recall sebesar 87%, dan skor f-1 sebesar 80%.
Co-Authors 'alimah, Muta Ahsyar, Tengku Khairil Al Mutia Gandhi Basri, Faishal Khairi Eki Saputra Hamzah, Muhammad Luthfi Luciana Spica Almilia M Afdal Megawati - Mona Fronita, Mona Muttakin, Fitriani Nanang Shonhadji Nasrul, Ilham Ningsih, Widiah Pangestu, M Yoga Putra, Defri Indra Rahmayani, Nadya Rice Novita Rozanda, Nesdi Evrilyan Sakdiah, Gewik Sari, Cahya Metta Syahri, Alfi Syaifullah Syaifullah Winata, Rahmad Waviq Zarnelly Zarnelly Zulkarnain Zulkarnain