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All Journal Jurnal Dimensi Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Ecoment Global: Kajian Bisnis dan Manajemen SULTANIST: Jurnal Manajemen dan Keuangan Jurnal Ilmiah Manajemen dan Bisnis Jurnal Investasi Creative Research Management Journal JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) SABBHATA YATRA : Jurnal Pariwisata dan Budaya Jumat Pertanian: Jurnal Pengabdian Masyarakat Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) JoEMS : Journal of Education and Management Studies Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis International Journal of Travel, Hospitality and Events Jurnal Abdi Inovatif : Pengabdian kepada Masyarakat Business and Economic Publication Alamtana
Fahimah, Mar'atul
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Journal : Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK)

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Eksplorasi Customer Experience dan Fasilitas sebagai Faktor Penentu Minat Berkunjung Kembali Di Desa Wisata Fahimah, Mar'atul; Rasyid, Raihan
Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Vol 5 No 2 (2025): Edisi Mei 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jamek.v5i2.1894

Abstract

Indonesia holds significant potential in the tourism sector due to its rich cultural and natural diversity, including tourist villages that offer unique experiences for visitors. This study aims to examine the influence of customer experience and facilities on revisit intention at Pandan Sili Tourism Village, Jombang. The research employs a quantitative method with data collected through questionnaires. The results of the analysis indicate that customer experience and facilities have a positive and significant impact on revisit intention. Customer experience, encompassing service quality, comfort, and satisfaction, plays a substantial role in creating a lasting impression and enhancing tourists' desire to return. Adequate facilities, such as accessibility, cleanliness, and supporting infrastructure, also play a crucial role in improving visitor comfort. Simultaneously, these two variables contribute significantly, with an R-square value of 0.850, explaining 85% of the variation in revisit intention. These findings are consistent with previous studies, affirming that both customer experience and facilities play a critical role in increasing visitors' intention to return to tourist destinations.
Co-Authors Ade Setiyawan, Bramantio Aris Agus Suhadi Ainiyah, Isyam Rotul Ainun Zul Kirom Arief , Muhammad Arsyadul Defi Miftachur Rochmah Dewantara, Rahmat Maulana Sukma Dzulkarnain, Muh. Zaim Fadhli, Khotim Fahrudin, Jamal Faizah, Avina Auliatul Fitri Yuliani, Sita Fitria, Lailatul Ita Rahmawati, Ita Jan’nah, Hilda Nur Roudhotul Kirom , Ainun Zul Listiani, Anis Mahmudin, Muhammad Mohammad Nasirudin Mubariroh, Syarifatul Muh. Zaim Dzulkarnain Muhammad Taufiqur Rahman, Muhammad Taufiqur Munfarida, Nur Fikri Nasirudin, Mohammad Niken Wulandari Pradita, Sindi Putri, Aprilliyanti Utami QOMARIYAH, SITI NUR Rahmatika, Arivatu Ni’mati Rahmatika, Arivatu Ni’mati Rasyid, Raihan Rizal Zulmi, Mohammad Rochmah, Defi Miftachur Rosyida, Aulia Salsabila, Naily Santoso, Thomas Aji Satiti, Wisnu Siwi Sifaunnajah, Agus Suci Prihatiningtyas Suhadi, Agus Yanti Z.A, Auliya Akbar Fillah