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Journal : Enrichment: Journal of Multidisciplinary Research and Development

The Effect of System Quality, Information Quality, and Service Quality on User Satisfaction in the ELMAD Application in MAN 1 Malang City Utomo, Giemza Bagus Muji; Ardianto, Yusaq Tomo; Sisharini, Nanik
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.79

Abstract

This research was conducted to find out how system quality, information quality, service quality, and ELMAD user satisfaction at MAN 1 Kota Malang. The quality of the information system in the ELMAD application system is the ability of the system itself, which is how much the information technology system is reliable and in accordance with the needs and expectations of its users. It can be said that users believe that the ELMAD application information system that is used is running well, they will be satisfied and feel the benefits of the information system. The population of this research is class XI students of IPS MAN 1 Kota Malang for the odd semester 2023 academic year with a total of 102 students. The sampling method used is the census method with active class stratified criteria and uses the K13 curriculum. For the sampling technique using non-probability sampling (not random). The results of this study indicate that system quality, information quality, service quality have a significant positive effect on user satisfaction of the ELMAD application at MAN 1 Malang City. The results of this study are implemented on system quality, information quality and service quality in the ELMAD application at MAN 1 Malang City which has been going well, but still needs to be improved in the use of the ELMAD application such as providing training to users in implementing a good ELMAD application, so that users maximize the operation of the application.
Analysis of the Effect of Using OT Link Application at PT. Arta Boga Cemerlang DKI Jakarta Area Utomo, Mohammad Nurrizqi Putro; Ardianto, Yusaq Tomo; Respati, Harianto
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.85

Abstract

The demands of company needs are increasingly complex and require the application of appropriate information technology to help meet company needs. PT. Arta Boga Cemerlang launched the OT Link application which is used to meet company needs in accelerating the dissemination of information related to work results and important company information. The OT Link application can be used on smartphone devices with Android and iOS software, making it easier to access. This research is explanatory research, the location of this research was carried out in DKI Jakarta. The population in this study were all people who used the OT Link application with a sample size of 160 respondents. Data collection by distributing questionnaires online via social networks owned by the company. Data analysis techniques use Descriptive Statistical Analysis, Data analysis uses path analysis, and Hypothesis Testing. The results of this research are that information quality and service quality affect user satisfaction, user satisfaction has an effect on net benefits, and system quality has no affect on user satisfaction, and system quality, information quality, and service quality have no affect on net benefits through user satisfaction of the OT Link application.