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Budi Rianto
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Hang Tuah
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Transportation

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Excellent Service Management For Pandean Tourism Village Destinations In Trenggalek Sulistiyanto Sulistiyanto; Budi Rianto; Edi Suhardono; Laurentia Tri Lestari
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.48807

Abstract

The development of Pandean tourist village service management has succeeded in enhancing the village's superiority in the tourist village award competition in 2022 so many best practices can be analyzed regarding the success of the local community and village government in managing the tourist village. In this research, the 6A approach was used, Attraction, Amenities, Ancillary, Activity, Accessibilities, and Available Packages (Chaerunissa & Yuniningsih, 2020) to study the development of excellent tourism services in the Pandean tourist village. The purpose of this research is to describe and analyze how excellent service management is conducted by the village government together with the local community, especially the Dewi Arum Pulosari Tourism Awareness Group community organization in Pandean Village in providing services in the Pandean tourist village. The method applied is qualitative descriptive research regarding various activities carried out by the local village government, especially the tourism awareness group which is assigned the main tasks and functions of tourism services in the village by the local village government. The results show that the application of the 6A theory can be implemented well so that it can make Pandean Tourism Village one of the best tourist villages at the national level in 2022 regarding the 7 assessment indicators provided by the Indonesian Tourism Village Association.
Co-Authors Agus Wahyudi arfah Didiek Tranggono Edi Suhardono Laurentia Tri Lestari Lunariana Lubis M. Husni Tamrin Mohamad Qomar Syarifudin Nani Azizah Ninis Trisyanti Nuhman Raharja, Wildan Taufik Riyanita Sukowati Sasmito Jati U Siti Nur Hapzah Sony Kunila Sri Umiyati Sudirman Sudirman Sudirman Suhendra Suhendra Sulistiyanto Sulistiyanto Sulistyanto Theodora Thessa Renata Putri Tony Kurniawan Viv Djanat Prasita Yenny WURYANDARI Yuliansyah