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All Journal Fokus Bisnis Pro Bisnis Prosiding Seminar Nasional IPTEK Terapan (SENIT) 2016 Pengembangan Sumber Daya Lokal Berbasis IPTEK Monex: Journal of Accounting Research Martabe : Jurnal Pengabdian Kepada Masyarakat Owner : Riset dan Jurnal Akuntansi Journal of Economic, Management, Accounting and Technology (JEMATech) (JRAMB) Jurnal Riset Akuntansi Mercu Buana Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Jurnal Yustitia Accounting Global Journal Jurnal Pengabdian kepada Masyarakat Nusantara Perwira Journal of Economics and Business (PJEB)
Hesti Widianti
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Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences

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Journal : Fokus Bisnis

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PENGARUH CORE QUALIT, RELATIONAL QUALITY, PERCEIVED VALUE, CUSTOMER SATISFACTION, SERVICE SWITCHING DAN VOICE TERHADAP LOYALITY PADA KANTOR KONSULTAN PAJAK HUSNI & MULYADI CONSULTING Sunandar, Sunandar; Widianti, Hesti; Utami, Erni Unggul Sedya
Fokus Bisnis : Media Pengkajian Manajemen dan Akuntansi Vol 15 No 2 (2016)
Publisher : P4M STIE Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (834.041 KB) | DOI: 10.32639/fokusbisnis.v15i2.74

Abstract

ABSTRACT This study aimed to determine whether the core quality, relational quality, perceived value, customer satisfaction service, switching and voice significant effect partially and simultaneously to loyality to the Office of Tax Consultants Husni & Mulyadi Consulting and to determine which variables most influence on loyalty in Husni & Mulyadi Tax Consulting among core quality, relational quality, perceived value, customer satisfaction, service switching and voice. Some of the benefits expected from the results of this research that the researchers expected to improve the knowledge of scientific thinking and the ability to analyze a problem, especially with regard to core quality, relational quality, perceived value, customer satisfaction service, switching and voice effect on loyalty. The results of the regression test core quality, relational quality, perceived value, and customer satisfaction was significantly partially loyality to the Office of Tax Consultants Husni & Mulyadi Consulting. While the service switching and voice no significant effect partially on loyality to the Office of Tax Consultants Husni & Mulyadi Consulting. Core quality variable, relational quality, perceived value, customer satisfaction, service switching, and voice simultaneously significant effect on loyalty to the Office of Tax Consultants Husni & Mulyadi Consulting. Relational quality variables are variables that most influence on loyalty to the Office of Tax Consultants Husni & Mulyadi Consulting.
Co-Authors AMALIYAH, FITRI Andri Widianto Anita Karunia Bahri Kamal, Bahri Balqis Rizki Saputri Dewi Sulistyowati Dwi Rahmadiana, Ghea Endang Sutrisno Erni Unggul Sedya Utami Erni Unggul Sedya Utami Erni Unggul Sedya Utami, Erni Unggul Sedya Fitri Amaliyah Ghea Dwi Rahmadiana Gunawan Adib Achmadi Harjanti , Ririh Sri Hasan, Imam Heri Risnanto Hetika Hetika Hetika Hetika, Hetika Hikmatul Maulidah Ibnu Artadi Ida Farida Ida Farida Iliyin, Lafi Intan Shaferi, Intan Kartini, Dewi Khafdilah, Khafdilah Krisdiyawati Krisdiyawati Maulidah, Hikmatul Mohammad Alfian Muhamad Alfian Nur Khasanah, Ayu Prayitno Prayitno Prayitno Prayitno Prihandoyo, Teguh Ririh Sri Harjantri Risnanto, Heri Siti Nur Hadiyati Sunandar Sunandar Tabrani Tabrani Teguh Prihandoyo Tuzaka, Eliya