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All Journal Jurnal Bahtera - Jurnal Pendidikan Bahasa dan Sastra Indonesia Jurnal Usia Dini Jurnal Akta JPF (Jurnal Pendidikan Fisika) Universitas Islam Negeri Alauddin Makassar Jurnal Biotek as-sibyan : Jurnal Pendidikan Anak Usia Dini Al asma : Journal of Islamic Education Alauddin Journal of Mathematics Education (AJME) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Al-Ahya: Jurnal Pendidikan Biologi Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) International Journal of Economics and Management Research
Eka Damayanti
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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The Influence of Employee Relations Quality on Customer Service Satisfaction at Kurnia Emas Store Eka Damayanti; Septy Nurmala Alvianti; Jamilatul Qomariyah; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.451

Abstract

This study investigates the influence of employee relationship quality on customer service satisfaction at the Toko Kurnia Emas. The central issue addressed is the extent to which positive interpersonal relationships among employees enhance the quality of service experienced by customers. Accordingly, the research focuses on assessing the degree of impact that employee relationship quality exerts on customer satisfaction. Employing a quantitative approach with a descriptive correlational design, the study involved 15 employees and 15 customers selected through total and purposive sampling techniques, respectively. Data were collected via a Likert-scale questionnaire and analyzed using simple linear regression to examine the relationship between variables. The findings reveal a significant positive relationship between the quality of employee relations and customer service satisfaction. In essence, harmonious employee interactions contribute to higher levels of customer satisfaction. This study offers practical insights for managers in the retail sector, emphasizing the importance of fostering strong internal relationships to enhance overall service performance. Future research is encouraged to include a larger sample and explore additional variables, such as employee training and professional development, that may influence customer satisfaction
Analisis Kemampuan Pemahaman Konsep Matematis Ditinjau Dari Tipe Kepribadian Keirsey Pada Peserta Didik MTsN Gowa Yuliany, Nur; Widiastika Suartawa; Ermawati; Eka Damayanti
Alauddin Journal of Mathematics Education Vol 7 No 2 (2025): NOVEMBER
Publisher : Department of Mathematics Education

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Abstract

This study aims to identify the classification of students’ Keirsey personality types and analyze ninth-grade students’ mathematical conceptual understanding at MTsN Gowa based on those personality types. This research was conducted because conceptual understanding is a crucial component in learning mathematics; however, many students still struggle to comprehend mathematical concepts even after receiving instruction. Additionally, previous studies have primarily focused on learning models, materials, or cognitive factors and have not explored the role of psychological characteristics such as Keirsey personality types. Therefore, this research addresses this gap by examining whether students’ conceptual understanding is influenced by their personality tendencies. This study employed a quantitative descriptive method with saturated sampling involving all 74 ninth-grade students. The instruments used were the Keirsey personality questionnaire, a mathematical conceptual understanding test, and documentation. The findings show that the personality classification consists of 19 Guardian, 20 Artisan, 13 Rational, and 22 Idealist students. The level of mathematical conceptual understanding is categorized as moderate with an average score of 67.78, which remains below the minimum mastery criteria. Based on personality types, students with the Rational personality type achieved the highest scores due to their analytical and logical thinking tendencies, which support conceptual reasoning. Meanwhile, Guardian personality type students obtained the lowest scores, which may be due to their preference for structured and procedural learning, making abstract conceptual reasoning more challenging. The contribution of this study lies in offering a new perspective in mathematics education by integrating personality-based differentiation. These findings may serve as a reference for developing adaptive and personalized learning strategies that align with students’ psychological characteristics, potentially improving the effectiveness of mathematics instruction.
Co-Authors Aditya Romansyah Aliman Aslinda Aslinda Beatrix Edyta Erlina Citra Widiastuti Ermawati Hamsah F Iriani Ismail Ismi Millah Tibyana Jamilah Jamilah Jamilatul Qomariyah M. Ansar Nasrul Mochamad Reza Adiyanto Mohammad Tarmizi Septy Nurmala Alvianti Sunarso , Sunarso Umi Khusyairy Umi Purnama Ummu Kalsum Widiastika Suartawa Yuliany, Nur Yunita Agustini