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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Manajemen dan Bisnis Jayakarta Jurnal Ekonomi Bisnis Dan Industri (EBI) eCo-Fin
Ni Wayan Fitriana Ayu Lestari
Universitas Catur Insan Cendekia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Pemulihan Layanan Melalui Customer Affection Pada Kepuasan Penanganan Keluhan Mitra Pengemudi Online Isti Riana Dewi; Ni Wayan Fitriana Ayu Lestari; Dewi Anggun Puspitarini
JURNAL MANEKSI Vol 10, No 1 (2021): Juni 2021
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.898 KB) | DOI: 10.31959/jm.v10i1.642

Abstract

Complaints from online driver-partners against online transportation companies tend to occur frequently about the services provided. Online transportation companies are required to reduce service failures that occur. The complaints from the driver-partners themselves are seen to have fluctuated. However, the complaints that occur do not prevent new enthusiasts from joining as partners. The purpose of this study was to determine the effect of service recovery on complaint handling satisfaction and customer affection as a mediator. The unit of analysis is Grab driver who visited the Banyumas service office during the past year. The number of respondents in this research is 204, the questionnaire as an instrument, and the analysis technique uses Structural Equation Modeling. The results found that there is a positive effect of distributive justice, procedural justice, and interactional justice on the satisfaction of online driver-partners. Then, distributive justice, procedural justice, and interactional justice have a positive effect on online driver-partner satisfaction mediated by customer affection.
Pengaruh Kompensasi, Kompetensi, Dan Motivasi Pada Produktivitas Kerja Pegawai Pt. Jasa Marga (Persero) Tbk. Cabang Palikanci Ni Wayan Fitriana Ayu Lestari; Isti Riana Dewi; Aan Kanivia
Jurnal Manajemen dan Bisnis Jayakarta Vol 3 No 1 (2021): Vol. 03 No. 01 Juli 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53825/jmbjayakarta.v3i1.79

Abstract

There is job dissatisfaction that some employees at PT. Jasa Marga (Persero) Tbk. The Palikanci branch resulted in low work productivity. This study took a sample of 58 employee respondents. The technique of taking using purposive sampling was collected through a questionnaire instrument aimed to determine the effect of compensation, competence, and motivation on work productivity. The analysis technique uses multiple regression analysis. It was found that there was a positive and significant influence between the variables of compensation, competence, motivation on work productivity at PT. Jasa Marga (Persero) Tbk. Palikanci branch either partially or simultaneously. So it is necessary to pay attention to the company so that it can pay more attention to the amount of compensation given and appreciation of employee competence to increase work productivity. Likewise, high motivation must be evaluated to increase work productivity which will help the company achieve its goals.
Pengaruh Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Karyawan pada BT Batik Trusmi Aan Kanivia; Ni Wayan Fitriana Ayu Lestari; Nurmaulana Rifki Abdullah
Jurnal EBI Vol 3, No 1 (2021): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Catur Insan Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v3i1.33

Abstract

This study discusses how job satisfaction and workload affect employee performance at BT Batik Trusmi. The purpose of this study is to identify job satisfaction and workload that can affect employee performance at BT Batik Trusmi. The sampling technique used a questionnaire with a total of 80 respondents who are employees of BT Batik Trusmi. The independent variable in this study (X1) job satisfaction (X2) workload, while the dependent variable in this study is employee performance (Y). The analytical test tool used is SPSS 20 multiple regression analysis method. The results are  job satisfaction has a positive effect on employee performance at BT Batik Trusmi, workload has a positive effect on employee performance at BT Batik Trusmi and job satisfaction and workload simultaneously have a positive influence on employee performance at BT Batik Trusmi.
Pemulihan Layanan Melalui Customer Affection Pada Kepuasan Penanganan Keluhan Mitra Pengemudi Online Isti Riana Dewi; Ni Wayan Fitriana Ayu Lestari; Dewi Anggun Puspitarini
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 10 No. 1 (2021): Juni 2021
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.898 KB) | DOI: 10.31959/jm.v10i1.642

Abstract

Complaints from online driver-partners against online transportation companies tend to occur frequently about the services provided. Online transportation companies are required to reduce service failures that occur. The complaints from the driver-partners themselves are seen to have fluctuated. However, the complaints that occur do not prevent new enthusiasts from joining as partners. The purpose of this study was to determine the effect of service recovery on complaint handling satisfaction and customer affection as a mediator. The unit of analysis is Grab driver who visited the Banyumas service office during the past year. The number of respondents in this research is 204, the questionnaire as an instrument, and the analysis technique uses Structural Equation Modeling. The results found that there is a positive effect of distributive justice, procedural justice, and interactional justice on the satisfaction of online driver-partners. Then, distributive justice, procedural justice, and interactional justice have a positive effect on online driver-partner satisfaction mediated by customer affection.
Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention Karyawan PT Arteria Daya Mulia Allifah Nurbaeti; Dewi Laily Purnamasari; Ni Wayan Fitriana Ayu Lestari
eCo-Fin Vol. 6 No. 3 (2024): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v6i3.1653

Abstract

PT Arteria Daya Mulia ialah perusahaan manufaktur yang bergerak di bidang industri jaring ikan terbesar di Indonesia. Tingginya jumlah produksi yang dihasilkan oleh perusahaan menyebabkan semakin padatnya kegiatan operasional perusahaan. Dengan ini, kepuasan kerja karyawan wajib dipertahankan dan stres kerja karyawan harus benar-benar diperhatikan. Maksud penelitian  agar melihat pengaruh dari kepuasan kerja serta stres kerja pada turnover intention. Jenis penelitian yang dipakai yaitu memakai metode kuantitatif. Sampel diambil dengan teknik probability sampling. Objek dari penelitian ini yaitu semua karyawan PT Arteria Daya Mulia. Sampel yang dipakai sejumlah 100 responden. Metode yang dipakai yaitu uji instrumen penelitian, asumsi klasik, dan analisis regresi yang diolah memakai aplikasi IBM SPSS 22. Penelitian memperlihatkan variable kepuasan kerja tidak memberikan pengaruh signifikan pada turnover intention karyawan PT Arteria Daya Mulia. Variabel stres kerja memberikan pengaruh signifikan pada turnover intention karyawan PT Arteria Daya Mulia. Variabel stres kerja serta kepuasan kerja memberikan pengaruh secara simultan pada turnover intention karyawan PT Arteria Daya Mulia
Co-Authors Aan Kanivia Allifah Nurbaeti Dewi Anggun Puspitarini Dewi Laily Purnamasari Isti Riana Dewi Isti Riana Dewi Nurmaulana Rifki Abdullah