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THE EFFECT OF PUSH, PULL AND MOORING FACTORS TO SWITCHING INTENTION OF POST-PAID ELECTRICAL CUSTOMER’S TO PREPAID ELECTRICAL Mirna Erviana Isnitahnia; Karnowahadi Karnowahadi; Isnaini Nurkhayati
JOBS (Jurnal Of Business Studies) Vol 5, No 1 (2019): Oktober 2019
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v5i1.1674

Abstract

Prepaid electricity is expected to increase customers’ satisfaction and reduce the overdue payments of postpaid electricity customers each month, but until 2019 the number of customer who switch to using prepaid electricity is still low in Klaten City.  This research was conducted to determine the effect of push, pull and mooring factors on switching intention postpaid electricity customers to prepaid at PT PLN (Persero) ULP Klaten Kota.  The data that used are primary data obtained using a quetionarry, interview and literature review.  The sample in this study were 100 person that is prepaid electricity customers who had used postpaid electricity.  Sampling is done by using non probability sampling method that is incidental sampling. The analytical model used is multiple linear regression analysis.  The ressult of the coefficient of determinan (Adjusted R Square) showed that 41,2% switching intention customers is influenced by push, pull and mooring factors.  The rest was explained by other factors not examined in this study.  The result of hypothesis testing show that push, pull and mooring factors together have a significant possitive effect, partially pull and mooring have a significant possitive effect while the push factor have an possitive effect but not significantly on switching intention customer  of PT PLN (Persero) ULP Klaten Kota.
ANALYSIS OF QUALITY IMPROVEMENT USING STATISTICAL PRPOCESS CONTROL TOOLS TO REDUCE THE DEFECT LEVEL OF GREY FABRIC PRODUCT (A CASE STUDY AT PT SARI WARNA ASLI II BOYOLALI) Yuni Pambreni; Karnowahadi Karnowahadi; Budi Prasetya
JOBS (Jurnal Of Business Studies) Vol 2, No 2 (2016): Desember 2016
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v2i2.667

Abstract

This study aims to find out the implementation of quality control of products at PT Sari WarnaAsli II Boyolali by using statistical methods, to identify the type of dominant product defects and to identify the factors that resulted in product defect including Light Filling Bar, Miss Pick, and Filling Bar. The method of collecting data are interview, observation, and literature review. Analysis of quality control is done by using Statistical Process Control tools such as check sheet, histogram, c chart, pareto chart, and fishbone chart. Check sheet and histogram are used to present data become easier to be understood for further analysis. C chart analysis result indicate that there are 27 days in March 2016 in which the data is out of control limits, it means that quality control in the company needs further improvement. According to pareto analysis, the dominant of defects are Light Filling Bar (45,3%), Miss Pick (28,8%), and Filling Bar (25,9%). From fishbone chart, it can be known that the main causes that trigger the defects are derived from method factor, personnel (man) factor, and machine factor. The company could take preventive and corrective measures to reduce the defect level and improve quality among others, by enhancing supervision, improving work assessment, and regenerating machines.